Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
health care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupportAnalyst plays an important role in making sure that happens. The TechnicalSupportAnalyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make … sure that the issued is handled quickly and the client is informed of what to expect every step of the way. When help is needed the TechnicalSupportAnalyst can get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a More ❯
health care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupportAnalyst plays an important role in making sure that happens. The TechnicalSupportAnalyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make … sure that the issued is handled quickly and the client is informed of what to expect every step of the way. When help is needed the TechnicalSupportAnalyst can get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a More ❯
Worthing, England, United Kingdom Hybrid / WFH Options
Aluminumwindowdesigns
TechnicalSupport Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the TechnicalSupport Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a TechnicalSupport Engineer/IT Service Desk Analyst with solid experience in root … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯
Service Desk Analyst Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. Plenty of training and development is on offer! SHIFT PATTERN … days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based, from our modern Camberley service centre (GU15 3YL). You must be when you are bringing the digital revolution to homes, infrastructure, and businesses … across the country. Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you’ll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals Log incidents, requests More ❯
IT SupportAnalyst - £55,000 - £65,000 - London, Onsite Salary: £55,000 - £65,000 Location: London - onsite Type: Permanent Sector: Insurance IT SupportAnalyst is required for a leading global insurance organisation currently going through a significant growth in the UK office currently at 250 people in the UK and 500 internationally. You will be joining … a team of 4 supporting primarily UK based users but also across the global locations on occasion. They're seeking a highly proactive expert in end-user support, working in a collaborative, high-performing environment where your technical expertise will directly support business operations and strategic initiatives. You will be providing support across the business from … white glove VIP support to executives to AV support for Microsoft based conference rooms. This will require you to be an expert in Microsoft Azure environment with windows-based users as well as some network support for routers, switches, firewalls, and wireless tech. You will have an excellent approach to customer service with regular feedback to senior More ❯
Job summary You will be part of the Software Development team within the Digital, Data and Technology directorate and will have a range of technical responsibilities, working collaboratively within small multidisciplinary teams. ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our … population and through this recognition, have developed the ABUHB Digital Strategy - Transformation through Digital. The Lead TechnicalSupportAnalyst is a new position and presents an exciting opportunity for the person with the right skills, experience and aptitude to shape this role. This is an office-based position in South Wales. Flexible working options can be discussed … in line with the Health Board's flexible working policy. Main duties of the job Your main responsibilities will be: Lead and manage the technicalsupport team to ensure timely and effective resolution of software application issues. Oversee daily operations and provide advanced troubleshooting for software application issues, both functional and non-functional. Manage deployment processes, release management More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT TechnicalSupportAnalyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful TechnicalSupportAnalyst will be solving … 2nd and 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS TechnicalSupport role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills … and attention to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB More ❯
experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Spencer Scott - Technology Recruitment We are seeking a highly skilled 3rd Line TechnicalSupportAnalyst to join a well global London Market Insurance Company. Working within a small and collaborative dedicated UK team, the ideal candidate will come from a … background of supporting environments which cover Microsoft, Insurance and Azure Services. You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms. Responsibilities: Provide 3rd line technicalsupport, resolving complex issues, and collaborating with IT teams to enhance system performance. Document processes, and … guiding best practices across the infrastructure function. Resolve complex issues, escalated by 1st and 2nd line engineers. Provide technicalsupport to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, printers, and other peripherals. Skills & Requirements: Similar IT support role, ideally within financial services More ❯
TechnicalSupportAnalyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupportAnalyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office … Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You … Bring A problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a More ❯
TechnicalSupportAnalyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupportAnalyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office … Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You … Bring A problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a More ❯
TechnicalSupportAnalyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupportAnalyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office … Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You … Bring A problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a More ❯
Job Description TechnicalSupportAnalyst - A fantastic opportunity has arisen for a TechnicalSupportAnalyst to join a fast-paced, collaborative team within a leading financial services environment. This role is ideal for someone who thrives on solving complex technical issues and is passionate about maintaining the integrity of critical trading platforms. TechnicalSupportAnalyst - What You’ll Be Doing: Deliver high-quality, customer-focused technicalsupport, ensuring timely issue resolution and escalation where necessary. Troubleshoot technical problems, gather diagnostic data, and contribute to root cause analysis. Maintain and manage security reference data to ensure platform accuracy and compliance. Produce detailed reports following production incidents to support … related subject. Strong knowledge of Linux/Unix environments Scripting experience - ideally Python Scripting experience. relational database experience (including SQL). Familiarity with trading systems , FIX Protocol , and the technical landscape of trading software. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Why Apply for the TechnicalSupportAnalystMore ❯
TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Contract Type: Permanent Location: Accrington Industry: Mechanical & Electrical Engineering Salary: Competitive Start Date: 2023-10-31 REF: J922237 Contact Name: Jack Elliott Contact Email: Jack.elliott@russell-taylor.co.uk Vacancy Published … over 1 year ago Technical Data Analyst & Support Engineer Rossendale (North west based) About the company: -Our client is a global leading OEM for condition monitoring products. -They offer an extensive product range, from high-tech portable instruments to powerful online systems and comprehensive software to meet the needs of any maintenance organization. Cost-effective and complete … Company Bonus -Company Vehicle -Laptop & Phone -International Travel Hours: -Full Time Office & Field Based - Occasional weekend work, -international travel and some overnight stays Quick overview of the role: The TechnicalSupport Engineer role will be directly responsible to the Technical Director. The successful applicant will be responsible for management of remote and site based vibration data analysis More ❯
success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application SupportAnalyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the TechnicalSupportAnalyst … interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application supportMore ❯
Chalfont St. Peter, Buckinghamshire, United Kingdom
Mobilus Limited
success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application SupportAnalyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the TechnicalSupportAnalyst … interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application supportMore ❯
Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £280 - 300 per day We are hiring for a technicalsupportanalyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible by car and the role … is onsite 5 days per week. You will be joining a team that have some good technical experience and need someone with strong M365 experience, networking and Endpoint but also someone that really understands processes and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of … the business have experienced the solutions that are in place and sometimes imperfect and need resolutions so someone that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is More ❯
Position Summary: The TechnicalSupportAnalyst is responsible for troubleshooting and resolving issues with modern networks, switches, routers, firewalls, and wireless technologies. The role ensures continuous improvement of customer service by driving initiatives for increased first-call resolution and implementing enhancements in technicalsupport processes. They maintain accurate documentation, perform ticket reviews, manage the RMA … process, and provide subject matter expertise and support across IT departments. Location: London - UKManchester - UK What will your job entail? Job Responsibilities: • Troubleshoots modern networks, switches, routers, firewalls, and wireless technologies. • Provides resolutions to problems, recommend corrective actions for recurring issues, and escalate complex problems to appropriate support tiers when necessary. • Ensures continuous enhancement of the customer service … experience, driving initiatives to increase first-call resolution, and implementing improvements in technicalsupport processes for the company. • Maintains accurate documentation of technical issues, resolutions, and procedures, and recommendations for preventing future occurrences, contributing to continuous improvement. • Performs ticket reviews verifying categorization, accurate ticket documentation, and identifies areas for first call resolution. • Delegates hardware installation, deployment, and More ❯
The Change Partners - Global talent specialists for a connected world
world Partnering with Consumer Brands to build Data and Insight Teams to Drive Commercial Growth and Internal System Efficiency We’re looking for a proactive and detail-driven Business SupportAnalyst to join a leading Global technology brand. This is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine interest in business … results. What you’ll be doing: Acting as the first point of contact for business user queries and system issues, with ownership from intake to resolution Coordinating daily operational support across multiple business functions, including sales, finance, and marketing Collaborating with cross-functional teams to troubleshoot issues, implement quick fixes, and escalate where needed Supporting data integrity, user acceptance … reporting tasks Ensuring smooth communication flow and timely updates to stakeholders What we’re looking for: 1–2 years of experience in Hybris (SAP Commerce Cloud) Admin, or IT Support role. Strong organisational skills and a structured, methodical approach to problem-solving Ability to prioritise effectively and adapt quickly when requirements change A natural communicator who’s confident working More ❯
