and group management). Issue Documentation and Knowledge Sharing: Log maintenance activities, compile knowledge base entries, and document resolutions through the company's internal ticketing and knowledge base systems. VideoConferencing Support: Diagnose and resolve videoconferencing issues with Microsoft Teams, Zoom Rooms, and general A/V hardware. Client Support via Ticketing System: Use the More ❯
Barnsley, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
Worksop, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in videoconferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and More ❯
A good understanding of mobile devices, such as Apple iOS smartphones and tablets. Strong background in Microsoft products, Microsoft Office365, and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience … + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams VideoConferencing Technologies Apple OSX/Apple Mobile iOS Active Directory Mimecast Remote Support Tools Incident, Request, Problem, and Change Management ITIL foundation or other relevant IT qualifications Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary More ❯
and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on support for computer systems, applications, networks, and voice/video communication systems, collaborating with our global IT team to anticipate and address user needs efficiently. Key Responsibilities: Act as the primary technology support contact in the London office. Provide … EMEA region. Configure, install, and troubleshoot all standard software applications on laptop computers. Configure and support all standard business applications on Compass Lexecon mobile devices. Assist with audio/videoconferencing and voice systems (Cisco IPT). Provide support to employees with application software installation and use. Deliver training to new hires on IT systems, services, and best More ❯
Birmingham Airport, Birmingham, West Midlands, England, United Kingdom
RT Consulting
first-line support to a nationally distributed user base. Working on a 24/7/365 shift rota, you will: Deliver responsive IT support via telephone, email, and videoconferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose … Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and VideoConferencing systems Why Join RT Consulting? Joining the RT Society means more than just project deployment. You become part of a community of experienced professionals. As a member More ❯
tools. Also, the support of London based installations/upgrades of desktop/laptop and mobile computing devices. You will support and help troubleshoot Audio-Visual technologies such as videoconferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be … preferable. Experience troubleshooting and resolving hardware problems and conflicts. Proficiency with Windows 10/11, MS Office 365 and other standard office automation products. Experience with Poly and Cisco videoconferencing technology and other industry standard collaborations tools such as Zoom and MS Teams. Strong verbal communication skills: ability to work well in a team environment, organize multiple More ❯
Back Office Systems (Active Directory/Exchange) Mobile Device Management (MobileIron/WorkSpace One) Remote Access systems Networking - DNS, DHCP, File sharing, Printing, LAN/WLAN Audio Visual/VideoConferencing Endpoint protection - anti-virus, anti-malware (McAfee) Competent in problem assessment and solving within ITIL framework Familiarity with incident/request management systems (ServiceNow) This is a More ❯
/11, Apple macOS, and mobile devices. Exposure to endpoint management (e.g. MDM), Active Directory, and Office 365 Security & Compliance. Awareness of network devices (e.g. switches, access points, printers, videoconferencing) and basic troubleshooting. Previous experience in an IT support role is an advantage but not required. CompTIA A+ or Network+. Microsoft Certified: Azure Fundamentals (AZ-900). More ❯
DNS, DHCP in a TCP/IP environment Asset and license tracking (via CMDB) Assist with conference room meetings including WebEx, Zoom kits, Ring Central, Microsoft Teams and similar videoconferencing tools Required Skills/Experience 2+ years' supporting Microsoft OS, Office 365, collaboration software and experience with desktop builds 2+ years' demonstrated performance as an administrator for More ❯
but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues … suite (Office, Teams, SharePoint, OneDrive) are essential Basic networking skills, Ubiquiti and Cisco Meraki Preferred Experience setting up, troubleshooting, and supporting Audio Visual (AV) equipment, including projectors, smart boards, videoconferencing systems, and lecture capture solutions Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
ARM
services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate … effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities … beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and VideoConferencing systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
MacOS, and Microsoft Office 365 Proven troubleshooting methodology and a desire to solve challenges Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and videoconferencing (Teams & Zoom) Basic understanding of networking principles (IP addressing, subnets, routing, switching) Working knowledge of antivirus, backups, and virtualization Basic printer and telephone troubleshooting Exceptional problem-solving skills More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
Senior Onsite IT Technician Location: Newcastle Competetive Salary Working hours: Mon Fri, 40 hours per week (available to work outside core hours) The Senior Onsite IT Technician is responsible for provide advanced onsite and remote technical support to VIP users. More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised, and escalated appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video … with a service management framework (ITIL beneficial). Intermediate working knowledge of Microsoft Office Applications, Microsoft Operations Systems, and Microsoft Active Directory. Basic working knowledge of Cisco VoIP and VideoConferencing systems. To apply for this Service Desk Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this More ❯
and escalate to global teams or ISPs as needed. Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams. Set up and maintain AV equipment and videoconferencing systems (Lark, Teams) in meeting rooms. Manage software licensing, patching, and endpoint security. Develop scripts (e.g., PowerShell, Python) to automate repetitive tasks and streamline IT processes. Identify … deployment), familiar with information security standards like ISO 27001, and capable of implementing account password policies, data backup, and other compliance requirements. Ability to debug and maintain AV equipment (videoconferencing systems) and collaboration tools (Lark, Teams Rooms). Proficiency in at least one scripting language (PowerShell/Python) to develop automated scripts for repetitive tasks such as More ❯
and access rights across various systems and applications, adhering to security policies and best practices. Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, videoconferencing systems, and audio setups, ensuring smooth and effective presentations and meetings. Retail store & pop-up store support: Provide ad hoc support for physical spaces in different locations More ❯
Service Legal Agreements. • Provide desk-side technical support including troubleshooting hardware and software issues. • Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures. • Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations More ❯
involves supporting AV and IT systems across a variety of client sites, including offices, meeting spaces, and hybrid collaboration environments. Key Responsibilities: Install, configure, and support AV systems including videoconferencing, display screens, control panels, and audio systems Troubleshoot AV and IT-related issues onsite and remotely Maintain and support collaboration technologies such as Microsoft Teams Rooms, Zoom … activities accurately Provide high-quality client support with a focus on efficiency and professionalism Key Technologies: Crestron, Extron, QSC, and Poly systems Microsoft Teams Rooms and Zoom Rooms Cisco videoconferencing solutions Digital signage, large-format displays, and AV-over-IP systems Networking fundamentals (IP addressing, VLANs, PoE switches) Windows OS and Microsoft 365 (basic troubleshooting) Required Skills More ❯
standards Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences. Works on prioritized/assigned features for ongoing sprints Proficient with Voice, Video and WebEx technologies Education & Experience Up to 4 years of experience with voice video and Cisco Webex platform on and off premise Experience with a Cisco Cloud Collaboration … Microsoft Teams experience is a plus Knowledge/Skills Specific technical knowledge in the following areas: Cisco Cloud Collaboration Technologies: Hybrid Calendar WebEx App formerly known as " WebEx Teams " VideoConferencing (Cisco TelePresence) Room OS 11 Cloud Calling Control Hub Administration Site Service Administration Jabber VoIP Protocols such as SIP, MGCP and SCCP Video Devices i.e., Cisco … Pro Microsoft Exchange/Active Directory/Outlook/Teams Analytical skills and technical knowledge to take on service problems of moderate to high complexity Able to decipher VoIP, Video and Webex topologies Scripting and automation are a plus Rates depend on experience and client requirements Job Information Job Reference: JO-16 Salary: £370 - £375.00 per day + Hybrid More ❯
systems in various shapes and sizes (Windows, Macs, Linux endpoints, physical and virtual) A SaaS-heavy corporate environment that favours flexibility and agility over legacy on-premise technologies Cloud video-conferencing and phone systems Various storage technologies including object storage, file share systems, and cloud-based platforms such as Sharepoint Customer facing experience, internal and/or external … Qualifications and Experience: Server administration - Windows and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and More ❯
within a Service Desk or Helpdesk environment. Technical knowledge of Microsoft O365 technologies including Entra ID. Technical knowledge of Microsoft Azure and Intune. Previous experience working with audio and videoconferencing tools such as Zoom and MS Teams. VIP support experience would be advantageous. Excellent communication and customer service skills Ability to efficiently manage workload and escalate calls More ❯