Workforce Management Specialist
- Hiring Organisation
- Franklin Fitch
- Location
- London, UK
Position: Workforce Management (WFM) & QA Expert Salary: up to £100,000 Location: Hybrid in London, UK Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale? We are seeking a WFM & QA expert with a strong background full sales cycle management … heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration ...