1 to 25 of 131 WFM Jobs in the UK

skills to influence at all levels of the organisation. Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforce management, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforce management software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

About the role As an AI Scientist at Zellis you'll play a pivotal role in embedding AI-driven solutions across the Zellis HR, Workforce Management and Payroll platform and driving through their adoption. You'll work within a small, highly creative and research-driven team, designing, developing and deploying compute-efficient, powerful, and safe AI models that provide tangible …/transformation (e.g. LaTeX/mermail.io for diagramming, or natural language to code). Speech to text. Developing explainable AI approaches for transparency and trust. AI Integration into HR, Workforce Management, and Payroll Systems Collaborating with the Technology teams/Engineers to integrate AI solutions across all HR and payroll modules. Automating repetitive HR tasks like payroll processing and compliance … Strong analytical skills to improve AI model performance. Ability to develop innovative AI-driven solutions for business challenges. Business Acumen and HR Domain Knowledge Understanding of HR, payroll, and workforce management processes would be advantageous. Ability to translate AI research into commercially viable products. Experience working with HR datasets and organisational analytics. Collaboration and Communication Ability to explain AI concepts More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services. Experience in a technical support role in a software or telecommunications environment. Workforce Management software and/or outbound dialler experience. Web Services and API knowledge and understanding of conceptual use. Competent in database and SQL concepts. Education Requirement: Bachelor's degree in More ❯

in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management -Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the … selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Manager to join our rapidly growing Total Workforce Management practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯

in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management -Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become … defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯

About the role We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our workforce management offerings, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you … will support the WFM product leader and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans … of this product area, enjoying market competitiveness, delighting customers and business success. Skills & experience Product strategy: Contribute to and execute a data driven product strategy and roadmap for our workforce management software solutions using defined prioritisation methods backed up by quantitative data, customer and market insight and trends. Communication: Be the voice of the customer and your product set to More ❯

aligned with key metrics (RTO, RPO) • Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design • Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models • Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity • Leverage insights More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯

Knockout.js - this one's for you. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. At the start of this year, elementsuite and Zellis joined forces to create an AI-enabled, end-to-end HR, WFM and Pay solution. We already support some … ability to learn new tools and technologies quickly. A pragmatic mindset, balancing time, cost, and quality with guidance from leadership. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

branded campaigns and events. Innovation and Solution Development: Identify opportunities to enhance Sabio's service capabilities through partner technologies. Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions. Governance and Reporting: Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment. Regularly update internal stakeholders on partner More ❯

Level, grade BCC (104 UCAS Points) (Essential) About the Employer Propeller Powered Ltd Propeller Powered Ltd is a Manchester, UK-based company that specialises in providing innovative and effective Workforce Management & Property Compliance software solutions to enable property management & maintenance companies to connect their back office & mobile workforce, create digital certification & documentation and evidence, manage & monitor property compliance & building safety. More ❯