1 to 25 of 128 WFM Jobs in London

using ETL such as Pentaho, SSIS and reporting tools as SSRS, Report builder. Experience with BI tool such as Power BI MicroStrategy, Tableau. Experience in Data management, Big Data, WFM, CRM and Telephony system is a strong advantage. Ability to work in muti-task effectively Fast learner and able to work well under pressure, good team spirit. Good problem solving … + amazing bonus/benefits package Manager - Strategy & Performance Transformation (Industrial Manufacturing & Defence) Slough, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago Analyst - Operations (Workforce Management) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago Business More ❯

is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

SAP, ERP, S/4 HANA, Cloud Next Ventures are currently executing a search for a Certified UKG Pro Consultant with expertise in UKG Pro (formerly UltiPro) and UKG Workforce Management solutions. The ideal candidate will have strong functional and technical knowledge of UKG Pro, including HR, Payroll, Time & Attendance, Benefits, and Talent Management. This role requires deep experience in … execute full lifecycle UKG Pro implementations, upgrades, and optimizations. Configure UKG Pro HR, Payroll, Benefits, Time & Attendance, Talent Acquisition, Compensation, and Performance modules. Ensure compliance with local payroll and workforce management regulations (UK, US, Canada, etc.). Design and optimize HR & Payroll workflows, employee self-service (ESS), and manager self-service (MSS) functionalities. Assist with data migration, system validation, and … external payroll/tax platforms. Support reporting and analytics using UKG BI, Cognos, and custom dashboards. Business Process Optimization: Work closely with HR, payroll, and IT teams to improve workforce management, payroll processing, and compliance. Identify gaps, inefficiencies, and automation opportunities within the UKG environment. Ensure compliance with data privacy, payroll regulations, and labor laws. Training & Support: Conduct user training More ❯

Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforce management, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforce management software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯

ago Be among the first 25 applicants Direct message the job poster from Creo Invent Technical Recruiter @ Creo invent | Talent Acquisition Specialist | 5K+ Followers Configure and maintain UKG Pro WFM (formerly Kronos Dimensions) modules, including Timekeeping, Absence, Advanced Scheduling, and Analytics. Integrate and support Passport (www.passportcorp.com) application in conjunction with UKG Dimensions. This is a crew planning and scheduling software … Information Technology, Human Resources, or a related field. Proven hands-on experience with UKG Pro WFM (Kronos Dimensions), specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and … Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Creo Invent by 2x Sign in to set job alerts for “Workforce Management Analyst” roles. Workforce Intelligence & Business Analyst Manchester, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article More ❯

Direct message the job poster from Synchro Recruitment Consultant | UK, US, EU and Australia Talent Acquisition Specialist | IT Have You Thought of Relocating to Dubai? Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance … with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units. 5+ years of experience in Workforce Management in a managerial role Hands on experience with WFM tools such as Genesys, Nice, or Verint Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) Extensive experience managing dialer operations … quality healthcare cover included Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city Location: Dubai, UAE Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

skills and expertise in Excel and PowerPoint. Create mock-ups for management presentations, reports, and dashboards. Drive automation of tasks and processes within the Business Management function. Assist with workforce management, location strategies, and organizational engagement programs. Required Qualifications, Capabilities, and Skills Investment Banking experience. Proficiency in both traditional and agile project management methodologies. Strong understanding of the end-to More ❯

login/join with: Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services … between all stakeholders. Supporting in gathering and consolidating client feedback during implementations. Supporting with worker engagement activities. Research and Process Improvement: Staying updated on industry trends, best practices, and workforce management solutions. Identifying areas for process improvement within the Implementation Team and raising these with your line leader or the Director of Implementation. Supporting the development of processes, tools, and More ❯

Excel and PowerPoint techniques. Creates mock-ups quickly and iteratively for management presentations, reports, and dashboards. Drives automation of tasks and processes within the Business Management function. Assists with workforce management and location strategies, as well as organizational engagement programs, such as town halls, management meetings, skip level engagements employee recognition, and strategy working sessions. Required qualifications, capabilities and skills More ❯

senior stakeholders including the COO, MD, FD, Heads of Operations, HRBPs, and Data Governance leads, and will be instrumental in identifying and implementing enablers for operational efficiency—such as WFM tools, AI-driven solutions, and bespoke Power Platform applications. Job Description Key Responsibilities: Lead the development of scalable, secure, and innovative applications using Power Apps, Power Automate, Power BI, and More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

chances of interviewing at Goss by 2x Get notified about new Senior Data Analyst jobs in United States . United States $90,000.00-$100,000.00 6 days ago Senior Workforce Management Data Analyst United States $136,400.00-$178,300.00 1 week ago United States $105,000.00-$135,000.00 1 day ago United States $69,900.00-$104,800.00 1 week ago More ❯

define their customer experience (CX) strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel support, workforce management, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery Management: Plan and execute CCaaS More ❯

the office on Tuesdays and Thursdays. A day in the life: Real time management of department resources to ensure internal compliance and quality KPIs are met collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability Ensure that customer and stakeholder enquiries are dealt with to Zopa More ❯

in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management -Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the … selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Manager to join our rapidly growing Total Workforce Management practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯

in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management -Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become … defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional … recognize key performance drivers and business trends Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge Generate new business opportunities. Develop More ❯

involves building relationships with site leadership teams, executing staffing plans for complex teams supporting 160+ services 24/7 within Support Engineering. You will leverage your analytical skills and workforce management experience to create data-driven action plans for local and global stakeholders, balancing structure and flexibility to ensure organizational delivery. Key job responsibilities Deliver weekly site performance assessments, identifying … as a liaison between Global Biz Ops and the business, providing feedback on planning processes. A day in the life The Workforce Analyst (WFA) is the primary contact for WFM policies and processes within SE Domains and Sites, responsible for establishing, tracking, and reporting metrics like FRSL, Availability, Shrinkage, AFC, DRE, and others impacting customer service. About the team We … you achieve success at work and at home. BASIC QUALIFICATIONS Bachelor's degree with 5+ years of process improvement experience using data and metrics 5+ years of Workforce Management (WFM) experience supporting cross-functional teams Advanced Excel skills (Pivot Tables, VLookUps) and SQL knowledge PREFERRED QUALIFICATIONS 5+ years of end-to-end delivery and senior leadership communication experience Experience in More ❯

aligned with key metrics (RTO, RPO) • Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design • Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models • Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity • Leverage insights More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯

branded campaigns and events. Innovation and Solution Development: Identify opportunities to enhance Sabio's service capabilities through partner technologies. Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions. Governance and Reporting: Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment. Regularly update internal stakeholders on partner More ❯

to provide comprehensive administrative support to the Systems and Payroll Manager utilising multiple HR systems, system integrations and supporting key operational functions. This includes but is not limited to workforce management systems, communication platforms and the payroll system. Client groups the role will interact with includes internal staff, external event staff and volunteers with processes including scheduling, rostering and payroll … that all necessary data for payments is accurate and timely. Contribute to the ongoing update, testing, and review of HR systems through development projects. Create event shifts in the workforce management system according to project timelines. Collaborate with the Workforce Planning team to manage the interaction between the workforce management system and the client group journey. Provide support and training More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯