Central London, London, England, United Kingdom Hybrid/Remote Options
Reed
help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows 10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or third-party providers. Create technical documentation and user guides. … manage workloads effectively. A customer-first mindset with a calm, empathetic approach. Desirable: Familiarity with ITIL , Prince2 , or Agile methodologies. Experience with Ivanti or ServiceNow . Knowledge of server technologies (e.g., MicrosoftServer 2016/2019). Relevant certifications (e.g., MCSE, MCSA, MCITP, CCNA). Why Join My Client? They offer a competitive salary More ❯
to-day support and running of client's Citrix estate Responsibilities: Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR) Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms Experience of maintaining and implementing Hyper-V and SCVMM Maintain and … Netscaler hardware appliances Maintain and support Citrix Storefront Maintain and support Citrix Provisioning Server. Good knowledge of PVS versioning and updating Citrix Images. Good knowledge of MS SQL Server and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop Working environment experience: o XenApp o Xendesktop o SCCM/Manage Engine o Windows 10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V) Practical experience of medium size (and larger) client server environments Ability to troubleshoot 3rd line support issues Experience of backup and change management processes Familiar with a working knowledge of MS Office, O365 and Visio Experience of and applies skills and More ❯
complex hardware/software tickets. Required Skills Full clean driving license Ability to work in a corporate environment Experienced level 2 engineers M365 – including complex issues Laptop build Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business) Wireless and Network Management As an agency we are fast More ❯
