models Define roles, responsibilities, decision points, controls, and hand‐offs within processes Ensure processes are scalable and suitable for future digital solutions Stakeholder Engagement & Facilitation Engage business, digital, and change stakeholders to gather requirements and build consensus Facilitate workshops to map as‐is processes, define to‐be states … working with multiple stakeholders across business and delivery teams Ability to produce clear process documentation and business‐ready artefacts Strong analytical, problem‐solving, and facilitation skills Desirable Lean, Six Sigma, or equivalent process improvement methodologies Experience supporting digital or system‐enabled transformation Familiarity with governance, operational controls, and business ...