5 of 5 1st/2nd Line Support Analyst Jobs in the UK excluding London

IT Support Analyst - 1st / 2nd Line, AD / GP, O365 c.30k IT Support Analyst / Helpdesk Support Analyst - 1st & 2nd Line Support, Win10 / Win11, MS Office, Windows Server … AD / GPo / AD Connect / Entra, MS Office 365 / MS Exchange, InTune / Endpoint Manager, LAN / Wireless / VPN, Permanent, Maidstone, Kent, £26k - £30k +Benefits. Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support … ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops More ❯

1st / 2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st / 2nd Line Support Analyst to provide technical assistance for a diverse … base across London. This position offers the flexibility of working from home with occasional paid visits into the city when in-person expertise is required.As a 1st / 2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks … You’ll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st / 2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require More ❯

1st / 2nd Line IT Support Analyst - Up to £30,000 I am currently seeking a 1st / 2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st / 2nd Line IT Support Analyst will be part of a small IT team and will have skills in IT Support and troubleshooting. Benefits Include: Salary up to £30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills IT Support and Troubleshooting experience … Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS / macOS Android Managing Accounts Apply now before missing out on this exciting opportunity! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with More ❯

promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user / leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your … the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: · IT / Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) · Minimum 3 years' experience in a similar role · Knowledge and experience of Microsoft operating systems, Active Directory and … O365 · Experience of working in an ITIL environment · Basic networking skills e.g., TCP / IP, DNS, DHCP and VPN, SCCM · Knowledge and experience of CRM System (InterAction), iManage Worksite / Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) · Excellent customer service and client-facing skills · Excellent More ❯

Service Desk Analyst / 2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT … of engineers, providing effective technical support to users in response to issues raised via phone, email and some in person. Responsibilities will include: Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN / WAN / VPN / protocols etc), server administration, anti-virus software and various other applications. To act as … closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team / third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can More ❯