15 1st/2nd Line Support Jobs in the UK excluding London

Attention: Passionate 1st / 2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st / 2nd Line Support … our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st / 2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure … good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st / 2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network more »

1st / 2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st / 2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be … tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: ** Office 365 administration involving password resets, user licensing ** Mobile Device Management via Intune. ** Troubleshooting and fixing Printers ** Implementing … to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT more »

IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system … ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge / Skills / Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows more »

1st / 2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st / 2nd Line Technician to join their team in the Bristol office! You will be involved in a … brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds … and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: ** User Onboarding / Decommissioning, Password Resets, Allowing Licenses ** Deploying software and providing application support ** ERP System Implementation ** Printer Support Technologies: ** Windows OS ** Active more »

Job Title: 1st / 2nd Line IT Support Engineer Location: Whitehaven Structure: Hybrid (1 day WFH) Salary: up to £33,000 DOE We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance … our client provide the very best in support for IT & Cyber Security, AV & Video Conferencing, Unified Communications, Radio systems and IT Infrastructure / Networking support. Partnered with the likes of Sony, Lenovo, Zoom, Aruba, WatchGuard, AVAYA, Gamma, BOSE, Logitech and many more! Benefits: Choose your own career … with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP / IP Telecoms / VOIP Router configurations / installations LAN / Wireless Networks Desirable: SC Cleared Microsoft Azure Backup Solutions MSP Experience more »

1st / 2nd Line Support Engineer Inside IR35 Warwick Based (On-Site) 6 Months Key Responsibilities: Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs Providing technical … assistance and guidance to end-users regarding Microsoft 365 applications and services Troubleshooting hardware, software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive Experience in troubleshooting hardware, software, and network issues Excellent communication and interpersonal skills, with the ability to more »

1st / 2nd Line IT Support Engineer - Maidstone - £30,000 - Great Training! Role : 1st / 2nd Line IT Support Engineer Areas : Maidstone Salary : £25,000 - £30,000 - Great Training! I am working … rapidly growing and dynamic team based in Maidstone. This is a brilliant chance to progress your career to the next step, 2nd / 3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no more »

1st – 2nd Line / Desktop Support Engineer / O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st – 2nd Line Engineer to work a hands-on role supporting users with their … technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had … to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware / Hyper V . Server / Exchange . Windows Salary on offer is between £35-c£40k per annum more »

1st / 2nd line IT Technician, Support Engineer, Crawley, COR5683 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then … role will have some of the following: Previous experience as an IT Techician Have a general understanding of Networks A good understanding of TCP / IP, DNS, DHCP and VPN and hold a clean UK driving licence Any experience with Active Directory, Server, PC and networking hardware, would also … harness your career in this direction, and would like to know more about this excellent opportunity, apply now for immediate consideration! 1st / 2nd line IT Technician, Support Engineer, Crawley, COR5683 Corriculo Ltd acts as an employment agency and an employment more »

1st / 2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain … desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a … first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with more »

We have a great new permanent opportunity to join our client in a 1st / 2nd line customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT … / Technical skills (Software including: Office / 365, Excel, HTML, CSS, perhaps some basic SQL too) The ideal background would be someone who has provided 1st line IT support (call centre, Supprt desk, help desk etc) or perhaps IT training or software … support and perhaps worked for an IT / SaaS company. You must be used to cloud based software and comfortable liaising with a wide range of customer. In return you will join a small but growing technical team based in Tunbridge Wells with a good base salary more »

Job title - IT Support 1st / 2nd Line Location - Ross on Wye Pay - £23 per hour Position Overview: Reporting directly to the Head of IT, the System and Hardware Support Coordinator will be instrumental in maintaining the integrity and … functionality of our IT infrastructure. This role involves managing user accounts, providing technical support, and implementing custom data solutions to meet the diverse needs of our organization. Key Responsibilities: Create and manage user accounts and email mailboxes. Maintain and update Active Directory (AD) with accurate contact information. Administer … Excel macros and SQL queries for data exports. Set up and manage mobile devices for new starters, enrolling them onto Airwatch. Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products. Update site contacts, pricelists, and create new sites and monitoring more »

moved into their new office. They are growing and looking for an IT Engineer to join the team. If you are experienced in 1st and 2nd Line support and are looking for a new long-term role then please get in touch. … You will be working within a supportive team whilst taking responsibility to support your accounts with any IT related issues. Salary up to £30,000 (DOE) Duties for the IT Engineer Providing first and second line IT support to clients via phone, email or … in person Calling out to site if the issue cant be fixed remote Carrying out IT support requests onsite Managing ownership of a ticket from start to finish Perform routine system software updates Maintain accurate records on the internal system Diagnose and resolve hardware and software issues Flexible more »

Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with … IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system … contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess more »

Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC / Laptop setup and installations, and on-site support when required. We also provide a range of cybersecurity products which you will help … up and configuring new laptops and desktops. Strong troubleshooting skills. Provide professional and friendly support to our many clients. Provide solution(s) / workaround (s) to incidents and problems. Contribute to policies, processes and procedures. Establishing a good working relationship with our clients and colleagues. Keep up … Cybersecurity and its impact on SMBs. An understanding of MSP tools such as Datto RMM, HaloPSA and IT Glue. Experience working for an MSP / IT Support company is preferred but not essential. A minimum of 1 year experience on an IT support desk or more »