1 to 25 of 26 2nd Line Support Analyst Jobs in the UK excluding London

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a … great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy … service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of … technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside … personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

Social network you want to login/join with: Desktop Support Analyst/2nd Line Support Analyst, Birmingham Client: DGH Recruitment Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 05.05.2025 Expiry … Date: 19.06.2025 Job Description: Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market-leading Law Firm in Birmingham on a permanent basis. Technically resolves end users' Incidents and fulfils Service Requests across all supported IT devices in accordance with agreed service levels. Utilises the Service Management tool-set (ITSM Remedy) to provide accurate More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support for cloud-based systems and services. You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. More ❯

Join to apply for the 2nd Line Technical Support Analyst role at Corpay 4 days ago Be among the first 25 applicants Join to apply for the 2nd Line Technical Support Analyst role at Corpay Your … role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. Your role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. This is a permanent position and will be based in our Swindon office. … As a 2nd Line IT Technician, you will provide advanced technical support to users, resolving complex IT issues that cannot be handled by 1st Line Support. You will work closely with the IT team to maintain and improve IT systems, ensuring smooth operations More ❯

Social network you want to login/join with: Product Support Analyst - 2nd Line, slough col-narrow-left Client: Stott and May Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry … Date: 15.07.2025 col-wide Job Description: Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Social network you want to login/join with: 2nd Line Support IT Analyst, Farnborough Client: Addition+ Location: Farnborough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.05.2025 Expiry Date: 30.06.2025 Job Description: We are recruiting for … a telecommunications company for the role of 2nd Line Support IT Analyst . This is an opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, playing a key role in delivering high-quality technical support in … will be provided. Main Skills/Requirements: A full UK driving licence and access to a personal vehicle. Hands-on experience in 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment. Excellent client-facing communication skills to explain More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate … about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and … Youll also collaborate with third-party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and More ❯

skilled IT professional looking to take the next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire. The Role This is a fantastic … Our team is at the heart of everything we do, and we invest in their development and success. What You’ll Do As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing … day ago Brize Norton, England, United Kingdom 4 days ago Swindon, England, United Kingdom 1 week ago Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 Oxford, England, United Kingdom 6 days ago Buckingham, England, United Kingdom 1 week ago Wallingford, England, United More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting … opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting … opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful deployment of the right technology to unlock their potential. Their friendly team of Microsoft Experts go that extra mile to ensure the success of their clients. Shift based, average 40hours … ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are More ❯

Job Description Job Title: 2nd Line Technical Support Analyst Hours: 35 Hours Per Week Type: Permanent Location: Buckinghamshire, Gerrards Cross, SL9 (100% office-based - CandidateMUSTbe able to drive and live under 45 mins away) Salary: 32,000 – 37,000 We’re seeking a … Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support … Contribute to continuous improvement in support processes Essential Skills & Experience: IT qualification or degree (required – not negotiable) Minimum 2 years' experience in 2nd line technical support Strong communication and phone-based support skills Confident working with SQL, Windows, and databases Familiarity More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We … and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power … them. What you’ll be doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with More ❯

Social network you want to login/join with: IT Support Analyst (2nd line), Edinburgh col-narrow-left Client: Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 405263d219c9 Job Views: 2 Posted: 02.06.2025 Expiry … Date: 17.07.2025 col-wide Job Description: We are excited to offer an IT Support Analyst - a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second … projects. Key Responsibilities: Maintain and deploy operating systems and applications. Test and install new software, hardware, and systems. Document and develop IT processes. Provide 2nd line application, OS, and hardware support. Resolve user issues and escalate when necessary. Candidate Profile: Essential : Experience with OS and application deployment More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of … where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired More ❯

Job Title: 2nd Line IT Support Advisor We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. Providing a high level of customer service is pivotal to their … you can grow, develop your skills , and build a long-term career , this is the opportunity for you! Responsibilities and Requirements: Experience in a 2nd line support capacity – telephone, email, etc. Knowledge of Active Directory Experience with Exchange Networking skills – DNS, Firewalls, Routers Desired Skills More ❯

Job Opportunity: 2nd Line IT Support Advisor We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. Providing a high level of customer service is pivotal to their … you can grow, develop your skills, and build a long-term career, this is the opportunity for you! Responsibilities and Requirements: Experience in a 2nd line support capacity – telephone, email, etc. Knowledge of Active Directory Experience with Exchange Networking skills – DNS, Firewalls, Routers Desired Skills More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title: IT Support Analyst Organisation/Team: JD Sports Fashion Plc Group IT Reporting to: IT Service Desk Manager Location: Group Head Office, Bury Level … opportunities seized by people from all levels of the organisation, working together. Role Description Reporting to the IT Service Desk Manager the IT Support Analyst will be responsible for providing 2 nd line IT Support to the JD business users. To provide … times. An appreciation of ERP solutions, standards, tools and techniques. Experience in a retail environment. Experience of Application Support teams, (1 st , 2nd and 3 rd line). ITIL Foundation qualification (V3 or higher). Experience of IP Telephony. Ability to demonstrate both business and More ❯

IT Support Analyst - £30k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain … highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/… wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell More ❯

1st/2nd Line Support Analyst - macOS Inside IR35: 6 months contract London/Kings Cross – 5 days onsite Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role … you’ll provide hands-on and remote support primarily on macOS , with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset. Role and … Responsibilities: Provide on-site IT support for the London office, resolving technical issues efficiently Troubleshoot hardware, software, and network problems across various platforms Manage support requests via chat, video, phone, email, and ITSM tools Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems Escalate More ❯

home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Bromwich. If you enjoy solving problems, providing outstanding … and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in … managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: · Owning, updating, and progressing support tickets to give clients confidence in our service. · Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. · Organising and More ❯

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right … out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry … a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally More ❯

Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield. What you will be doing: Provide 2nd line support across a range of IT infrastructure technologiesManage batch processing and event/alert monitoringHandle incident resolution to meet … management toolsCollaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearanceExperience or exposure to second-line infrastructure supportWorking knowledge of SQL, Wintel, Messaging, Patching, and iSeries OperationsWillingness to work a 24/7 rotating shift patternStrong communication and customer service More ❯