IT Technical Support - Level 1
- Location
- Bury St Edmunds, England, United Kingdom
consistently positive support experience. The role combines customer service, practical troubleshooting, accurate administration and continuous learning within a modern IT service-management environment. What it’s like to work here We’ve been making the world taste better since 1886 and sell over 3000 products in more than … safety, change-management and access-control procedures always. Recognise and esc elate suspected phishing, cyber-security events, data incidents and unusual system behaviour using the defined process. Contribute to the knowledge base by documenting resolutions, known errors, workarounds and user guidance in a clear, reusable format. Deliver ...