Customer Success Manager
- Location
- Belfast City District, Northern Ireland, United Kingdom
portfolio of customers, developing strong relationships and helping them maximise the value they receive from the platform. You will take ownership of customer onboarding and training, lead regular account reviews, identify opportunities for account growth and proactively manage customer health and renewal risks. Working closely with Sales, Support, Product … customers achieve value and remain engaged. Act as an escalation point for complex customer issues, working closely with Support and Product teams. Own the onboarding process for new customers and ensure a smooth transition from Sales. Deliver engaging platform training tailored to different user groups. Identify opportunities for upselling ...