Customer Service & Technical Support Advisor
- Hiring Organisation
- Evolution Power Tools
- Location
- Sheffield, England, United Kingdom
Process orders, replacements, and warranty claims. Manage complaints professionally, escalating when required. Systems & Process Support Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI). Assist with process improvements and internal system updates. Maintain accurate CRM records and documentation. EU Export & Logistics Support Coordinate with 3PL partners … communication and administrative skills. Proficient with Microsoft Office. Ability to multitask, prioritise, and maintain high work standards. Desirable Experience with Salesforce Service Cloud or SAP B1. Exposure to system testing or rollout support. Understanding of power tools or similar technical products. Basic export/logistics knowledge. EDI experience. Remuneration ...