IT Service Delivery Manager - Investment Firm, London - TWE43518
- Hiring Organisation
- twentyAI
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You'll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with … service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach ...