1st Line Support Engineer
- Hiring Organisation
- Circle Recruitment
- Location
- Hertfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
support via phone, email, and ticketing system Logging, triaging, and resolving 1st line support tickets within agreed SLAs Providing user support for Windows 10/11, Microsoft 365, Outlook, and Azure AD Troubleshooting hardware, software, and basic network issues (LAN/WAN, Wi-Fi, printers) Performing user account management … strong client relationships Key Skills & Experience: Previous experience in a 1st Line/Service Desk role (MSP experience preferred) Strong knowledge of Microsoft environments (Windows, O365, Active Directory) Familiarity with ticketing systems and remote support tools Excellent communication and customer service skills A proactive, problem-solving mindset with ...