1 to 25 of 61 Service Desk Engineer Jobs in the UK excluding London

IT Service Desk Engineer Permanent Role Monday to Friday Up to £40k per year Our client, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support - you'll be instrumental in troubleshooting … base. Champion IT security best practices and data protection policies. Participate in an on-call support rota (Monday-Friday) and provide weekend cover (6am-10am) every 12 weeks. Ensure service levels are maintained across support operations. What We're Looking For Experience in a technical support or engineering role within a multi-site or enterprise environment. Solid hands-on More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working More ❯

you’ll be doing Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and provide technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for … all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi, and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or … knowledge of Microsoft-based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Experience with MS Office. Confident working individually on site. Desirable Relevant IT Service Delivery or Desktop Support Experience. Knowledge of User & Security Groups and Active Directory Administration. Experience with Microsoft Office 365 - permissions, calendar sharing, delegation. Support experience with Desktop, Laptops, Multi More ❯

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate … documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2nd line experience or minimum 3 years of More ❯

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate … documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2 nd line experience or minimum 3 years More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

IT Service Desk Engineer - £35,000/£45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

Social network you want to login/join with: IT Service Desk Engineer – Liverpool, Office based, Please only apply if you can commute to the office 5 days a week My client is a global company that has been established for many years. They have an excellent reputation for staff retainment and are looking to expand their … IT Service Desk team. As an IT Service Desk Technician, you will be responsible for accepting, logging and responding to IT support requests from across the group. You will be responsible for initial incident triage and troubleshooting before either resolving the issue or escalating to the relevant team. A proactive approach to customer service and … support is necessary to succeed in this role. Job responsibilities for the IT Service Desk role * Provide high quality IT support to the group. * Categorise and record IT issues. * Communicate with end users professionally in order to triage and troubleshoot issues as they arise. * Maintain core business systems, working closely with the Infrastructure team. * Adhere to strict SLAs More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 - £40,000 Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll out innovative IT solutions * Helping shape and elevate IT support for a critical, high-availability environment ??? What You More ❯

IT Service Desk Engineer - 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to … providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯

IT Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to … providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯

Social network you want to login/join with: Senior IT Service Desk Engineer, Gloucester col-narrow-left Client: Roke Location: Gloucester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 1b6b2439a8b2 Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Senior IT Service Desk Technician … Gloucester As a Senior IT Service Desk Technician, working within the IT department, you will thrive on providing effective, compliant, secure, and resilient technical infrastructure support across Roke business The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work. Preserving a high level of confidence by consistently … needs of the business regarding safe and sustainable generation of revenue and profit. Working in a diverse and welcoming culture, you will be delivering a 1st,2nd and 3rdline Service Desk function, providing hardware & software support. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry through our Futures business and Intelligence as More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts … reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role … offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check . More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to 28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician … support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN … Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to £28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician … support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN … Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to £28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician … support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN … Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root More ❯

international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located in Keynsham or working from home. Support is provided from 8.00am … to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim of the Service Desk is to resolve as many of these tickets as possible and More ❯

Department: Service Desk Location: Millgate Office, Vantage Drive, Sheffield, S9 1RG Reports To: Head of Technical Salary: £24,400 Contract Type:?09.00-17.30, Full-Time, Permanent Role Overview We are seeking a proactive and customer-focused 1st Line Support Desk Engineer to join our growing IT MSP team. This role is ideal for someone with a … and software issues. Key Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile … Windows OS). Escalate complex issues to 2nd or 3rd line support teams as necessary. Maintain clear and accurate documentation of all support activities and resolutions. Deliver excellent customer service and maintain a high level of client satisfaction. Professional Development Participate in weekly proactive training sessions alongside 2nd and 3rd line engineers to build operational knowledge and hands-on More ❯

from Found Talent Founder | Found Talent | Technology Recruitment Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to troubleshoot hardware … software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles or certifications More ❯