4 of 4 IT Support Technician Jobs in Wales

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training … that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You … you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you More ❯

Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯

2nd Line IT Support Technician - Bristol (with travel to Cardiff ) All travel and overnight stay will be expensed. Salary - £30,000 - £32,000 We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies. Based in … Bristol (with regular travel to Cardiff), you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity. What you'll be doing Respond to incidents and service requests … resolving tickets in line with SLAs. Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems. Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards. Support and install hardware, software, and mobile devices. Gain exposure to server administration and infrastructure technologies. What we're looking for Previous experience in a similar IT support More ❯

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong … IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with … service levels. Develop and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to More ❯