24 of 24 ITIL Jobs in Wales

remain accurate and up to date. What you’ll bring Proven experience in an IT Incident Analyst or similar role. Practical experience working within ITIL, particularly incident management. Strong analytical skills with the ability to interpret incident data and identify trends. Hands-on experience with ITSM tools, ideally ServiceNow. ...

remain accurate and up to date. What you'll bring Proven experience in an IT Incident Analyst or similar role. Practical experience working within ITIL, particularly incident management. Strong analytical skills with the ability to interpret incident data and identify trends. Hands-on experience with ITSM tools, ideally ServiceNow. ...

This is what you’ll be doing You’ll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you’ll help ensure services are tracked effectively and continually improved. Your responsibilities will include: What ...

This is what you'll be doing You'll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you'll help ensure services are tracked effectively and continually improved. Your responsibilities will include: What ...

scripting for diagnostics and reporting. Familiarity with agile methodologies and tools like Jira, Confluence, or equivalent. Experience with monitoring tools and alerting systems. ITIL Foundation or similar service management certification. Please apply within or contact Ash from Greystone Consulting Group to discuss further. Telephone: 02921 880 588 Email: ash@greystone ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident ...

stakeholder collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Experience supporting SaaS applications and working within project teams. Familiarity with ITIL processes and ticketing systems. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

following would also be useful: Microsoft AZ-104 (Administrator) AZ-400 (DevOps Engineer Expert), AZ-305 (Solutions Architect), CKA/CKAD, HashiCorp Terraform Associate ITIL 4 Foundation or SRE Foundation Please send CV for full job description. Excellent package including strong annual bonus, flexible working and competitive pension. ...

calls, provide basic technical support, and proactively follow up on open tickets. Own and manage tickets throughout their lifecycle in line with the ITIL framework . Deliver clear, timely updates to customers via phone and email. Perform capability gap analysis and contribute to continual service improvements. Ensure all work … Windows OS. Basic understanding of Azure services. Experience with device OS installation, re-imaging, and cross-platform troubleshooting (ping, traceroute, etc.). Familiarity with ITIL best practices and tools such as ServiceNow . Excellent customer service, call handling, and communication skills. Strong incident management and hardware/software troubleshooting capabilities. ...

successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with customer needs and ITIL standards. Main Tasks and Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within … data and analytical skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer requirements ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...

performance, service reporting & governance ✔ Be the senior escalation point for incidents & change ✔ Build strong relationships with customers and suppliers ✔ Drive ITIL-aligned service improvement & efficiency ✔ Lead onboarding and transition of new customers What you’ll bring: ✔ 5+ years in IT Managed Services ✔ Strong ITIL/ITSM knowledge ✔ Confident, customer-facing ...

with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco … environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading ...

equivalent relevant experience, preferably within a digital/IT subject and/or healthcare subject area Evidence of continuous professional development through their career ITIL Foundation Desirable Prince2 Agile certification, or equivalent qualification ITIL Specialist In depth understanding of the product needs of Velindre University NHS Trust and its Divisions ...

diagnosing, investigating, and resolving incidents, ensuring appropriate escalation where required Reviewing existing Operational Support Manuals and providing recommendations for improvement Designing and delivering an ITIL-aligned Incident Management training programme tailored to the organisation’s tools and operating model Skills & Experience Required Proven experience supporting Microsoft Dynamics/Dynamics … Strong background in Service Desk, Application Support, or Support Engineering roles Hands-on experience with incident management, triage, and escalation Working knowledge of ITIL/ITSM frameworks Experience with PagerDuty or similar alerting/monitoring tools (desirable) Comfortable mentoring and supporting junior or trainee engineers Unfortunately, this company is unable ...