5 of 5 Problem Management Jobs in Wales

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

narrow speciality. Rolled out SLOs across an organisation to drive error budgets and alerting, built fault-tolerant systems, and comfortable with incident and problem management. Fluent with AI development tools such as Claude, and able to set the standard for using them well and safely to build in unfamiliar ...

3rdLineITInfrastructureandSecurityTeamLeader £50£60000,hybridflexibility. WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland. Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership. Jobspec: 3rdLineServiceDeskTeamLeader Reportingto:HeadofServiceDesk Location:UK:CardiffOffice/Remote Days:Various RolePurpose The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars ...