2 of 2 Problem Management Jobs in Wales

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities D eliver outstanding 3rd line … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯