1 to 25 of 92 Problem Management Jobs in the UK

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon – Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

ITIL Change & Problem Manager (Bradford, West Yorkshire) Salary: £51,000 + bonus + benefits Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change … problem management, bring structure to root cause analysis, and turn learning into measurable improvements. What you'll be doing Owning the end to end change process, including assessment, scheduling, approvals, and communication Chairing CAB meetings and ensuring risk, impact, and dependencies are understood Leading Problem Management ...

IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service … activities during business continuity and security-related incidents where required. Conduct post-incident reviews, ensuring lessons learned are captured and actions are delivered. Support Problem Management by identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process ...

Role Lead Consultant – Configuration Management Lead/Configuration Manager – Leeds/Warwick, UK. Role Overview The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This … role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes . Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization ...

better. Duties: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment. Optimise Remedy application performance … cloud-based deployments of Remedy application Wide-ranging experience in developing and customising workflows and integrations and in programming skills e.g. JavaScript A problem-solving and analytical approach and the ability to communicate and collaborate with people at all levels ...

availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across … support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate … with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk‐based decisions by providing ...

strategic transformation initiatives.**NUMBER OF DIRECT REPORTS**0**MAIN PURPOSE OF THE ROLE**The Platform, Cloud and Database Technical Delivery Lead is responsible for management and technical delivery on large, strategic, high profile and complex Infrastructure projects. The role manages the planning and execution of technical elements across cross … will work in close collaboration with relevant Programme/Project Manager for change initiatives. Planning and execution include working with multiple Security, IT, Change Management and other leadership/stakeholders and a variety of Architects and Engineering technical SMEs to identify, plan, impact analyse and deliver initiatives.Deliverables include ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

ideal candidate should have hands-on experience in designing, developing, and customizing ServiceNow solutions Key Skills: Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog) Experience in ServiceNow development, customization, workflows, and integrations Strong experience in Python development and scripting Hands-on experience with JavaScript, REST APIs … automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Design and develop ServiceNow ITSM solutions and workflows Develop Python scripts for automation and integrations Customize ServiceNow applications based on business requirements Support Green ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management xkybehq analytics, reporting and meetings an Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Please click on the apply button to read the full job description ...

government client who will be responsible for ensuring operational stability and delivering a high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis. This position plays … adherence to processes across the clients wide technology and operations function. You will also deliver a reporting and analysis function, which will include producing management information and internal KPI reports, as well as making data driven recommendations to improve service performance and operational efficiency. Essential Skills & Experience required ...

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break/Fix: Serve as the SME for hardware lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage ...

people to deliver business objectives within agreed timescales, budgets, quality standards, and risk parameters. The Role Proven experience in operational project management, with a strong focus on service stabilisation, operational excellence, and risk reduction. Extensive support and operations management experience, including service performance, stability, availability, incident management, problem management, and operational expenditure (OPEX) management. Experience owning and driving Digital Employee Experience (DEX) sustainability initiatives and continuous improvement activities. Strong understanding of infrastructure and operational environments, including capacity management, resilience planning, production and non-production environments, and change freeze governance. Deep understanding ...

home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership … business-facing point of contact for a defined directive, building trusted relationships with stakeholders at all levels - Playing an active role in incident and problem management, keeping stakeholders informed and addressing recurring issues at source - Working closely with change delivery teams to ensure new or modified services transition ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. Key Responsibilities ...

improve resilience, scalability, or efficiency. Track emerging technologies and recommend their adoption where value is clear. Change & Governance Lead technical elements of change management, ensuring risks are properly assessed and mitigated. Provide expert input to CAB and drive continuous improvement in governance processes. Capture technical lessons learned and embed … them into engineering practice. Problem Management & Resilience Lead root-cause analysis and coordinate long-term remediation for recurring incidents. Work with engineering teams to reduce technical debt and increase platform stability. Drive proactive risk reduction across infrastructure and networks. Stakeholder, Supplier & Customer Engagement Act as the technical authority ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

support cloud security implementations and configurations across CSPM/CNAPP, native cloud controls, and IAM. Perform root cause analysis, provide recommendations, and execute problem resolutions. Collaborate with various teams to resolve technical and operational issues, influencing and following through on resolutions. Champion ITIL processes for change, incident, and problem management, ensuring efficient and effective practices. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience. Minimum 7+ years of hands-on experience in cloud security engineering, DevSecOps, or similar technical roles. Cloud and security certifications (AWS, Azure, GCP, (ISC)2 CCSP, HashiCorp ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms.Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability.Data & Investigation: Collect and analyse technical, process, and organisational data ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...