4 of 4 ServiceNow Jobs in Wales

Experience with device OS installation, re-imaging, and cross-platform troubleshooting (ping, traceroute, etc.). Familiarity with ITIL best practices and tools such as ServiceNow . Excellent customer service, call handling, and communication skills. Strong incident management and hardware/software troubleshooting capabilities. ...

enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you’ll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times ...

enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you'll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times ...

tasks are completed efficiently. Candidates should have hands-on experience with SAP and SAP SRM purchasing systems, as the role involves managing Ask Procurement ServiceNow tickets (requests for support from users). A methodical approach to troubleshooting and a good understanding of procurement processes are important. What ...