1 to 25 of 54 Customer Service Jobs in West London

Digital Customer Service Administrator (4-months FTC) The FA is excited to be searching for Digital Customer Service Administrators to join our Grassroots division. The successful candidates will deliver excellent customer service to support the implementation of The FA's Grassroots Digital Products throughout … the grassroots game. What will you be doing? Deliver excellent customer service for The FA's grassroots digital products, including The FA Player Registration System, The FA Matchday App, FA Full-Time & England Football's Book Football. Produce clear, concise & innovative guidance articles to be hosted on our … administrative skills, especially in writing & constructing emails. Excellent interpersonal skills, particularly when dealing with problems in a fast-paced environment. Committed to providing excellent customer service. Beneficial: Knowledge of email support tools (such as Freshdesk). An understanding of The FA's Grassroots Technology offer. What's in it More ❯

French and Spanish speaking Customer Service Specialist Our client is a leading and well established global technology brand who are looking for a fluent Spanish and French speaker (trilingual) to support business customers with calls, emails and live chat for the EMEA territory. LOCATION Hybrid role. Working in … social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities: Provide first level customer support in Spanish and French Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved Communicate with … with special product requests from Technical Support Attend product training CANDIDATE EXPERIENCE/SKILLS Fluency in Spanish and French is essential Previous experience in customer service or administration is a preference Good skills and understanding of social media platforms is preferred Excellent communication skills Ability to co-ordinate More ❯

Position Summary Salary: £27,250 + £1,300 shift allowance Location: North London (TW, SL, UB Postcode) Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the TW/SL/UB postcode areas. Field Service Technicians are responsible for … the service, installation and repair of betting and gaming terminals. As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible … for assisting in the development of customer service procedures and continuously improving the quality of the service we provide. Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required. The role covers a key More ❯

colleagues across the business who do. Reporting to the Director of Strategy, you will help to shape and influence our culture of providing excellent customer service, both to external and internal customers, with a focus on all areas of our diverse business, including social housing and adult social … care. You will work closely and build relationships with colleagues, customers, and stakeholders in your role providing a comprehensive complaints and information requests service, including coordinating Freedom of Information, Subject Access Requests, and Members Enquiries. You will manage our team of Complaints and Information Officers, providing leadership and coaching … vision of our customers being our biggest advocates. To excel in this exciting role, you will be able to demonstrate a passion for excellent customer service, and be motivated, proactive, and professional. You will have the necessary strong interpersonal, organisation, and communication skills to be able to balance More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by … of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant … location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the More ❯

ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required … to assist in induction and training of peers and new employees. 2. Customer Management/Care ? Demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council's vision of putting our residents first. ? Respond to customer … by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

remotely, troubleshooting both software and hardware issues and ensuring the smooth operation of their IT systems. The successful applicant will have excellent communication and customer service skills, would be passionate about IT and about enriching their knowledge of new technologies and improving processes. Duties Provide IT support to … with users effectively to understand their needs and offer appropriate solutions Document all support activities Collaborate with other members of the team to improve service delivery Role requirements Proven experience in IT support or similar role Experience in setting up network devices Experience of administration of O365 and Google … both verbal and written and having the ability to explain technical concepts to non-technical users A problem-solving mindset Excellent organizational skills and customer service skills Excellent time management skills Desirable but not essential Degree in technical discipline and/or IT certifications (primarily Microsoft and network More ❯

As an Assessor at Posturite, youll play a key role in our Assessment Service team, providing expert workstation assessments our clients. Youll work closely with individualsmany of whom experience pain or discomfortto evaluate their workstation setup and recommend tailored solutions to improve their comfort and productivity. This is a … Responsibilities: Attending client appointments on time Producing written reports to meet Posturite deadlines Achieve agreed KPIs Contribute actively to a successful and inspired Assessment Service team Respond positively and quickly to situations affecting achievement of deadlines Ensure that product knowledge is current and thorough Maintain an organized and time … efficient work ethic Respond to workstation assessment requests and complete all subsequent documentation within SLA agreed timescales Maintain regular contact with customer service and regional sales teams Minimize travel and subsidiary costs Undertake all necessary preparation prior to meetings Maintain any personal or fleet vehicle What you'll More ❯

promoting and improving the i4B brand and developing resident engagement, with a continuous drive to enhance tenant satisfaction. Principal Accountabilities and Responsibilities: Tenant Management & Customer Service: Be the face of the landlord, providing high-quality customer service, taking ownership of tenancy management and tenant requests, and … Provide accessible tenancy management to residents of the council-owned housing companies. Stakeholder Collaboration: Lead communication with stakeholders, delivering a seamless 'one team' landlord service, including setting up and managing professional meetings for complex issues. Record Keeping & Data Management: Maintain accurate, real-time records of all resident interactions, holding More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs …/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise … PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop More ❯

hours: Mon Fri, 40 hours per week (available to work outside core hours) Holidays: 21 days holidays (increasing to 23 days after 1 years service) plus bank holidays The Senior Onsite Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure … that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets,..): Offer personalized onsite IT support to VIP users, addressing their … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows More ❯

hours: Mon Fri, 40 hours per week (available to work outside core hours) Holidays: 21 days holidays (increasing to 23 days after 1 years service) plus bank holidays The Senior Onsite Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure … that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets,..): Offer personalized onsite IT support to VIP users, addressing their … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows More ❯

and management of the customers in its centres. Reporting to the Manager - Data Centre Operations, this role primarily includes managing whitespace, colocation, and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as needed. … for this role. Key Responsibilities Provide operational support to all customers based at Redcentric Sites, including verbal, written, and face-to-face communication with customer employees. Manage maintenance and update records using prescribed systems such as Ticketing System, Capacity and Tracking Systems, Online Tools, and Databases. Perform work for … requirements and assist relevant internal teams as needed. Work collaboratively with colleagues, maintaining a professional and collegiate manner in line with company values. Provide Service Desk support by managing calls, emails, and other communications from customers. Security Responsibilities Compliance with security policies and related procedures is mandatory. Staff are More ❯

held tools preferably cable cutters and crimps. Ability to work at height on small to medium step ladders. Experience and understanding of delivering excellent customer service. Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations. Well-mannered and able to … be made by flight or train and covered by company expenses. Experience in Networking, Copper and Fibre Cabling. Experience in deploying networking hardware. Excellent Customer service skills. Field Technician service experience. Shift: *Random night shifts may be required for bulk out of hours migrations More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity: Home … Protection Health cash plan – Claim back towards health treatments 25 days holiday An exciting opportunity has arisen to assist the growth of their Sales & Service division. The Internal Sales Team Leader position represents an excellent opportunity to join a true market leader that can offer a genuine career path More ❯