modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio … matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: Leading, coaching and developing two Customer Success Managers. Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR . Delivering executive ...