1 to 25 of 35 ServiceNow Jobs in the West Midlands

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further. Role Overview The ServiceNow Data and CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility ...

Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltm.com . Title : ServiceNow lead/architect Location: Stratford UK – 2-3 days a week in office ServiceNow Lead Consultant/Senior ServiceNow Solution Architect with 10+ … Summary We are seeking a highly experienced ServiceNow professional to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal, UI Builder, and enterprise integrations. ...

toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost ...

Intune (Endpoint Manager) Hands-on Apple macOS support experience. Experience supporting mobile devices, including: iPhone Samsung Microsoft Authenticator Mobile Application Management solutions Experience using ServiceNow for incident and request management. Strong troubleshooting and problem-solving skills. Ability to work independently and manage competing priorities. Outstanding communication and customer service skills. ...

Cisco Active Microsoft certifications such as AZ-305, MS-100, or MS-101 Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow ...

network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific network environments, including ...

commercial considerations. Desirable Experience working in the Workday ecosystem, particularly with Kainos Workday Products. Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent. Exposure to ISO-compliant environments (ISO 20000, 27001, 9001). Embracing our differences At Kainos, we believe in the power of diversity, equity ...

have experience of: Supporting enterprise or line-of-business applications SQL and database querying APIs and systems integration IT Service Management tools (Jira, Helix, ServiceNow or similar) Application configuration and troubleshooting Strong communication skills and a customer-focused approach What's on offer? Excellent benefits package Exposure to a wide ...

assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns (human out of the loop, human after the loop, human on the loop, human ...

Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary: £50-60,000 for experienced A players Time off: 33 days ...

hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

customer satisfaction, reporting and service improvement planning Excellent verbal and written communication skills - you make complex things simple Proficiency in Zoho CRM, and ServiceNow (or similar tools) Strong time management and organisation skills to juggle multiple priorities Ability to pass BPSS and other clearances What You’ll Get Salary ...

detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you’ll get Salary: £55,000 - £65,000 for experienced A players. Time off: 33 days ...

technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern … defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in-flight actions. Identify recurring ...

solutions Developing Infrastructure-as-Code workflows for Cisco data centre environments Creating and optimising CI/CD pipelines Integrating with platforms such as NetBox, ServiceNow and Ansible Automation Platform Supporting complex migration and transformation programmes Automating network validation, testing and deployment activities Collaborating with design, delivery and operations teams Skills ...

request fulfilment and operational automation. Diagnose and resolve failed automations, integration issues, and workflow errors impacting business or operational services. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD/Entra ID, Exchange Online, Microsoft Teams, and other connected platforms. Plan, schedule, and control lifecycle activities including patching, upgrades … automation experience. Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows ...

request fulfilment and operational automation. Diagnose and resolve failed automations, integration issues, and workflow errors impacting business or operational services. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD/Entra ID, Exchange Online, Microsoft Teams, and other connected platforms. Plan, schedule, and control lifecycle activities including patching, upgrades … automation experience. Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise AI effectively in their day‐to‐day work. ...

ServiceNow Business Process Consultant - HRSD Hybrid - London, Manchester, Birmingham or Glasgow Salt are actively looking for a ServiceNow Business Process Consultant/ServiceNow Business Analyst to join our leading client and become involved in some of the most exciting ServiceNow projects to date. We're looking for ServiceNow Business Process … Consultant/ServiceNow Business Analyst with HRSD experience to work closely with business stakeholders, customer representatives and delivery teams to capture requirements, support the delivery and map processes to support the delivery of ServiceNow HRSD. *Rates depend on experience and client requirements #J-18808-Ljbffr ...

enabled operations across customer environments. You will work in a governed ITIL-based environment, maintaining SCORCH environments, developing runbooks, and integrating with ServiceNow and AD/AAD while collaborating with stakeholders. This role offers UK remote flexibility with national mobility. #J-18808-Ljbffr ...

familiar with: Public Key Infrastructure and certificate lifecycle management. Cloud identity security and Cloud Infrastructure Entitlement Management. Identity threat protection and identity analytics capabilities. ServiceNow integration and enterprise workflow automation. Hybrid IT and Operational Technology identity environments. Identity discovery and assessment reports. Identity architecture designs and governance documentation. IGA workflows ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

focused on supporting and administering MRI Concept/Evolution across UK&I facilities management contracts. In summary, the role involves: Supporting users and resolving ServiceNow incidents and requests related to the CAFM system. Investigating and fixing system issues affecting operational teams, contract teams and site engineers. Maintaining CAFM configuration, including ...

hands-on capacity. You will translate low-level designs into automated workflows, ensure governance in regulated environments, and integrate across NDFC, NetBox, ServiceNow and Red Hat Ansible Automation Platform. #J-18808-Ljbffr ...