17 of 17 ServiceNow Jobs in the West Midlands

excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining ...

ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow or Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional ...

automation where possible. The Technology You'll Be Working With: O365 Windows 10/11 Microsoft Server: Active Directory, Group Policy Ticketing Systems (e.g., ServiceNow, Autotask, ConnectWise) Remote Support Tools Basic Networking: TCP/IP, DNS, DHCP Azure (administration & user support) Virtualisation exposure (VMware/Hyper-V) Backup Technologies (e.g. ...

business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. Providing insights on new technologies ...

Telecoms Experience managing multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset ...

Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager ...

system logs. Experience using SIEM platforms such as Microsoft Sentinel, Splunk, Elastic or QRadar. Experience using ticketing or case management systems such as Jira, ServiceNow or The Hive. Strong analytical and investigative skills with the ability to interpret alerts and security logs. Excellent written and verbal communication skills. Please note ...

investigative skills. Empathetic, calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under ...

large IT organisations Working in an Agile framework operating a CI/CD DevOps approach Good working knowledge of JIRA, Confluence, SharePoint online, O365, ServiceNow The permanent opportunity for a QA Lead & Automation Engineer will pay a salary range up to £62,000 with a hybrid working model form ...

role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You’ll Gain Exposure to a wide range of IT systems ...

detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. Time off: 33 days ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture in addition to a competitive basic salary, you will ...

Spectrum Scale, Oracle, and ESXiAwareness of GKLM/SKLMStrong understanding of how storage actions impact system availabilityExperience working with the Linux command lineExperience using ServiceNow for incident and task management What you'll get in return Long-term contract running until December 2026Opportunity to work in a large enterprise storage ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira/Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications … Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential. ...

Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure … Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (servers, networks ...

experience in a financial organisation. Proven experience of establishing and improving IT Asset and Configuration Management Processes. Operational and best practice experience of the ServiceNow and SNOW toolsets deployment and management, with CMDB schema ideally using the CSDM model with best practice Experience in the development of automated data interfaces … update the CMDB, and the normalisation of data for Software and Hardware. Knowledge of ServiceNow discovery with the application of best practices. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants ...