14 of 14 ServiceNow Jobs in the West Midlands

risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete More ❯

risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are More ❯

risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are More ❯

script. Experience with Docker containers and Amazon Linux 2023 AMI. Experience with system monitoring tools (e.g. Grafana, Alert Manager, Prometheus, Node exporter ). Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. Desired Skills and Experience: Hands-on DevOps delivery experience working on Digital or Technology projects at a government organisations. Knowledge of Windows System Update Service More ❯

leveraging advanced technologies such as AI, BIM, Digital Twins, IoT, Smart Buildings, and Robotic Process Automation (RPA) and embedding and integrating it within core digital platforms such as Salesforce, ServiceNow, Planon IWMS, Dynamics 365 Business Central, Microsoft 365 etc. In addition, the GPA are championing low-code/no-code solution development using Power Apps and Power Platforms to rapidly More ❯

multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive More ❯

contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such as EMIS, Adastra or More ❯

ServiceNow Developer with experience in ITSM and workflow module is sought on a fully remote, outside of IR35 contract basis for a high growth FinTech based North Leeds. With a new global partnership this organisation are developing a wide range of ServiceNow applications so a strong background in core ServiceNow development and module config is a must. This ServiceNow Developer … will have the following responsibilities: - Design/Develop ServiceNow Forms and Tables as well as Modules. - Develop Workflow/Flow Design where required to drive Approvals and Process Lifecycle. - Assist in developing systems integrations and process automation with External system REST APIs. - Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of … each (including CMS/Service Portal). - Support the standup, configuration and implementation of ServiceNow's ITSM, ITOM, ITAM, and CSM modules. - Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. - Assist with design, creation and cataloging of business process flows This role is available on a fully remote basis and is paying a More ❯

predictive and preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server, and More ❯

and mental wellbeing. This is some of what you can expect to be doing: Responding to service desk tickets and resolving application issues Supporting users with tools like Salesforce, ServiceNow and NetSuite Managing admin access requests and ensuring secure permissions Working with other teams to fix complex problems Creating documentation and training materials for users Sugge sting improvements to systems More ❯

Manager role Experience: 10+ years (with 5+ years in a TPM or Program Manager role) Job Summary: We are seeking a Technical Program Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations … upgrades, and platform strategy. Key Responsibilities: Lead and manage large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom apps. Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers. Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics. Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies. Track … roadmap planning in collaboration with leadership. Oversee vendor/partner performance and ensure compliance with contractual obligations. Report on program health through executive dashboards, metrics, and status updates. Coordinate ServiceNow release upgrades, regression testing, and change management. Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives. Required Skills & Qualifications: 10+ years of overall IT experience, including 5+ years in More ❯

mindset. Be able to produce high level and low-level design documentation. Technologies: BGP, IBGP, EGBP, SDA, AD, Guest, VXLAN, LISP, DHCP, DNS, SGT, Dot1x, MAB. Applications: HLD, LLD, ServiceNow, Remedy, Visio, Ekahau Pro, SharePoint. Hybrid working (3 days a week on site) - candidate must be based near Manchester/Liverpool/Stoke/Birmingham By applying to this job More ❯

also be involved in process improvement and contributing to governance forums. Essential skills: Extensive experience in a similar Configuration Manager/Analyst/Consultant role Extensive CMDB improvement experience ServiceNow experience? Experience with CI Data Analysis Experience creating and improving dashboards within ServiceNow Nice to have skills: Advanced Excel PowerBI Regulated industry experience This is an exciting opportunity to join More ❯

At Convergence Group, we've spent the last 20 years building a business that lasts - powered by resilience, continuous improvement, and a product-led mindset. Now, we're scaling fast and shaking up an industry that's ripe for innovation. More ❯