1 to 25 of 53 ServiceNow Jobs in the West Midlands

teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You More ❯

teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You More ❯

line IT support or similar role. Strong knowledge of Windows/Mac operating systems and Microsoft Office 365 Suite. Familiarity with IT service management tools and ticketing systems (eg, ServiceNow, Jira). Basic networking knowledge (eg, TCP/IP, DNS, VPN). Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong problem More ❯

VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management More ❯

for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Key responsibilities involve resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. The role also includes providing insights on new technologies, creating More ❯

leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why More ❯

Experience: 8+ years (with at least 2–3 years managing ServiceNow projects Warwick/Wokingham - 3 Days a Week. Job Summary: We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a … solid understanding of ServiceNow’s architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction. Key Responsibilities: Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades. Collaborate with business and technical stakeholders to define project goals, deliverables, timelines … with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery. Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors. Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile. Drive regular status meetings, provide executive updates, and ensure documentation and reporting More ❯

Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent More ❯

Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent More ❯

providers and third-party vendors for technical support when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke More ❯

Integrating test automation with Jenkins & Team City Demonstrable experience of defining Non-Functional Requirements and developing performance testing automation frameworks Good working knowledge of JIRA, Confluence, SharePoint online, O365, ServiceNow How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid More ❯

Candidate must have SC clearance/SC Expired/SC eligible. Job Description: Mandatory Skills: ServiceNow - SaaS Experience: 10+ YEARS Preferred Requirements ? ServiceNow System Administrator Certification ? ServiceNow Implementation Specialist Certification ? Experience working with ServiceNow domains Primary Responsibilities include: ? Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business … workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. ? Design, develop, and maintain custom code for all ServiceNow modules ? Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) ? Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications ? Supporting the iterative configuration More ❯

Candidate must have SC clearance/SC Expired/SC eligible. Job Description: Mandatory Skills: ServiceNow - SaaS Experience: 10+ YEARS Preferred Requirements ? ServiceNow System Administrator Certification? ServiceNow Implementation Specialist Certification? Experience working with ServiceNow domains Primary Responsibilities include: ? Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business … workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise.? Design, develop, and maintain custom code for all ServiceNow modules? Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)? Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications? Supporting the iterative configuration More ❯

Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply More ❯

and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD pipelines Send a CV ASAP More ❯

and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD pipelines Send a CV ASAP More ❯

helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

Greetings We are Hiring Solution Architect L2 - ServiceNow - SaaS position in Wokingham/Warwick Candidate must have SC clearance/SC Expried/SC eligibility Wokingham/Warwick 2 days a week Preferred Requirements ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business … workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration … Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS . Experience: >10 YEARS . More ❯