1 to 25 of 29 ServiceNow Jobs in the West Midlands

teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You More ❯

teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You More ❯

VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management More ❯

for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Key responsibilities involve resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. The role also includes providing insights on new technologies, creating More ❯

leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why More ❯

providers and third-party vendors for technical support when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke More ❯

related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office More ❯

related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office More ❯

Integrating test automation with Jenkins & Team City Demonstrable experience of defining Non-Functional Requirements and developing performance testing automation frameworks Good working knowledge of JIRA, Confluence, SharePoint online, O365, ServiceNow How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid More ❯

objectives. Ideally, you’ll have: Experience in a Service Delivery and AI Operations in managing Infrastructure and Cloud services. Hands-on experience with AI Ops platforms, such as Dynatrace, ServiceNow AI Ops. Experience and knowledge of IT Managed Services frameworks and processes. A good technical background along with experience in managing technical teams, internal and external. Client Data Protection knowledge More ❯

Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply More ❯

helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

independently and as part of the internal team to provide BAU and Project work as required Ensure minimum disruption to the business’s operational and educational functions Utilisation of ServiceNow to maintain accurate information against work undertaken in response to technical support issues Adherence to Change Control and CAB approvals before any authorised changes are carried out Liaise effectively with More ❯

independently and as part of the internal team to provide BAU and Project work as required Ensure minimum disruption to the business s operational and educational functions Utilisation of ServiceNow to maintain accurate information against work undertaken in response to technical support issues Adherence to Change Control and CAB approvals before any authorised changes are carried out Liaise effectively with More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of More ❯

process from TSOM to BHOM, including data and policy migration and the migration of PATROL agents. Integration: Integrate BMC products with each other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and More ❯

their associated permissions Policy Enforcement: Testing correct application of access policies under varied conditions Experience with IdAM tools is required , including (but not limited to): Microsoft Entra CyberArk SailPoint ServiceNow Savyint Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then More ❯

ServiceNow Developer/Product Owner - Customer - UK Remote - circa £75k + bonus Fancy taking real ownership of a ServiceNow platform and shaping how it evolves? I'm working with a UK-based organisation that's looking for someone to take the reins of their ServiceNow instance and drive it forward. The platform's already established, but they want someone with … know-how and vision to take it to the next level - by building out capability across ITOM and CSM. You'll be the go-to person for all things ServiceNow: leading development, shaping the roadmap, and working closely with internal stakeholders to make sure the platform delivers genuine business value. The role's hands-on, so you'll need strong … business that genuinely invests in its people. You'll have the autonomy to make an impact and the support to grow. What they're looking for: Strong background in ServiceNow development and potentially platform ownership Good knowledge of HRSD, CSM, ITOM (any mix of these is fine - ITOM & CSM are preferences) Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional teams … frameworks such as CIS benchmarks or ISO 27001. Hands-on experience with high availability clustering and replication. Familiarity with virtualization technologies. Experience with automated patch management in database environments. ServiceNow environment experience is desirable. Experience of transitioning systems to service. WHAT DO WE DO FOR YOU? At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED More ❯

first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of … tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus More ❯

Technical Value Manager to develop and deliver Enterprise strategy, technical standards and solutions to Davies as part of project and M&A delivery. Initially the teams include Solutions Architects, ServiceNow and Service Automation but will expand to include other Enterprise platforms in the future where needed. The Solutions Architect team provide services to support project and product delivery within the … business. It is a key stage of the lifecycle, ensuring solutions are designed with best practices in architecture including cloud and security requirements. The ServiceNow and service Automation teams consists of UK and India based developers and automation engineers who focus on automation of operational services across Microsoft, Okta and ServiceNow with a strong focus on ServiceNow as the workflow More ❯