1 to 25 of 39 Support Engineer Jobs in the West Midlands

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal … promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT More ❯

Cloud Support Engineer An exciting opportunity has arisen for a Cloud Support Engineer to join a well-established and forward-thinking technology company, delivering innovative software solutions to clients across multiple sectors. You’ll play a key role in ensuring cloud platforms remain secure, stable, and high-performing, while driving automation and process improvements. This is … in the office, with the rest working remotely. Location: Shropshire – hybrid, 2 days per week in the office Salary: £45,000 - £55,000 benefits performance bonus Requirements for Cloud Support Engineer: Commercial experience managing Azure and AWS environments Skilled in writing and managing infrastructure as code using Terraform Proficient with Ansible and confident in maintaining clean, efficient playbooks … with SQL Server, SMTP, IIS, and CI/CD pipelines Knowledge of cloud security standards such as ISO27001 and PCI-DSS Experience using ticketing systems (e.g. Jira) and improving support workflows Excellent communication skills, able to explain technical concepts to non-technical stakeholders Passion for automation and an openness to exploring AI tools to streamline operations Beneficial experience: Knowledge More ❯

Technical Support Engineer This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning (I have lost count of how many they won last year!), well-established, family led company … digital learning hub Competitive salary with annual reviews Enhanced sick pay Company pension Employee Assistance Programme Christmas shutdown Social events throughout the year Private car park Workplace Mental Health support & private counselling A gorgeous culture with a supportive senior leadership team Role: As the Technical Support Engineer, based in Stone, Staffordshire you will provide first hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, as well as system and network problems – your role, as the Technical Support Engineer, will be key to ensure that the company remains operational. Being a first point of contact for technical support (face to face, calls and messages), is also key within the role More ❯

Technical Solutions Engineer/IT Support EngineerThe COMPANYWith over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.The ROLEDue to an internal promotion they now require a … Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.Working from home the Technical Solutions Engineer will;* Handle software-related requests * Analyse software related issues and propose solutions* Troubleshoot software* Identify root causes of … IT related issues* Manage software and database migrations* Advise customers on hardware and software configurations and implementation* Develop customer relationships through professional and dependable interactionsThe PERSONThe right Technical Solutions Engineer/IT Support Engineercandidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;* Experience as an IT engineer More ❯

Technical & Applications Support Engineer Control & Automation Systems Excellent Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for a Technical Applications and Support Engineer with experience and knowledge of PLC, Scada, HMI, VSD, applications and software involved, to provide sales and technical support to the external customer base, whilst developing and maintaining … automation/process control including functional safety, IIOT, HMI s, PLC s, programming language IEC(phone number removed), variable speed drives, instrumentation, industrial data comms, sensors. As the Technical Support Engineer you will respond to and handle automation product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with … on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate More ❯

Technical Solutions Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal promotion they now require a Technical … Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions Troubleshoot software Identify root causes of software problems Conduct software testing and … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT engineer, Technical Solutions Engineer More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do More ❯

3rd Line Support Engineer | Stratford-Upon-Avon | £45,000-£52,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Stratford-Upon-Avon | £45,000-£52,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

3rd Line Support Engineer | Stratford-Upon-Avon | £40,000-£45,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rd Line Support Engineer | Stratford-Upon-Avon | £40,000/£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯

Technical Support Engineer Staffordshire Job Title: Technical Support Engineer Location: Staffordshire Pay rate: From £26,000 per annum (DOE) Schedule: Monday to Friday, Full Time (Hybrid working available) Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire. This is a … brilliant chance to step into a hands-on IT support role with a company that blends professionalism with purpose. You'll play a key role in keeping the systems and networks running smoothly, ensuring the wider team is set up for success. Its perfect for someone passionate about tech, whos looking to make a real impact in a business … issues Troubleshoot hardware, software, and network faults Work closely with an external IT partner for more complex problems Manage IT inventory and maintain all systems and equipment across teams Support GDPR compliance and assist with Cyber Essentials accreditations Contribute to system/process improvements and identify new tech solutions Liaise with suppliers and support automation/CRM projects More ❯

2nd Line IT Support Engineer - Coventry - £27K-£30K Note: Previous IT experience within Schools is an absolute essential for this role. Applicants without this experience will not be considered. A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP … to support their school-based clients. DBS checks will be undertaken before starting this role. This 2nd Line IT Support Engineer is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different … sites mainly around Coventry and surrounding areas (Rugby, Leamington Spa) Key Skills Required: Previous escalation IT Support within the Education industry (essential) Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: 26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford. What You'll Be Doing Deliver high-quality technical support to business customers via phone, email, and remote tools Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems Provide guidance on standard procedures … and escalate more complex issues to senior engineers Proactively suggest improvements to support tools, documentation, and processes What You'll Need 1-3 years of technical support experience (preferably within telecoms or UC environments) knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP) Familiarity with UC platforms such as Gamma Horizon , Cisco Webex , iPECS , or similar More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: £26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford. What You'll Be Doing Deliver high-quality technical support to business customers via phone, email, and remote tools Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems Provide guidance on standard procedures … and escalate more complex issues to senior engineers Proactively suggest improvements to support tools, documentation, and processes What You'll Need 1-3 years of technical support experience (preferably within telecoms or UC environments) knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP) Familiarity with UC platforms such as Gamma Horizon , Cisco Webex , iPECS , or similar More ❯

PLC HMI Automation Support Engineer Midlands A Control Systems Company, whose Engineers support a wide range of manufacturers, factories, and maintenance teams, solving PLC control systems problems on site. Industrial automation is increasing across the UK, so these PLC Engineers are in demand- and we need to add to the team. We have a vacancy for an … extra Automation Support Engineer covering the Midlands Birmingham, Coventry, Leicester, Northampton, Kettering many customer sites around here, so all would be a good place to live and go to site from home. The PLC Systems Engineers go to site to help the maintenance engineers by fault finding using the PLC, using your ability to fault find using the … the PLC as a diagnostic tool to find the loose wire, the fogged over sensor, the reason why the machine stopped- and rectify it. You're probably a Maintenance Engineer you ve worked with one of the main PLC s (such as Siemens TIA Portal, S7, WinCC, or Allen Bradley, Omron, Mitsubishi for example). You don t need More ❯

PLC HMI Automation Support Engineer Midlands A Control Systems Company, whose Engineers support a wide range of manufacturers, factories, and maintenance teams, solving PLC control systems problems on site. Industrial automation is increasing across the UK, so these PLC Engineers are in demand- and we need to add to the team. We have a vacancy for an … extra Automation Support Engineer covering the Midlands-- Birmingham, Coventry, Leicester, Northampton, Kettering -- many customer sites around here, so all would be a good place to live and go to site from home. The PLC Systems Engineers go to site to help the maintenance engineers by fault finding using the PLC, using your ability to fault find using the … the PLC as a diagnostic tool to find the loose wire, the fogged over sensor, the reason why the machine stopped- and rectify it. You're probably a Maintenance Engineer – you’ve worked with one of the main PLC’s (such as Siemens TIA Portal, S7, WinCC, or Allen Bradley, Omron, Mitsubishi for example). You don’t need More ❯

to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first … point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical … help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone More ❯

to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first … point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical … help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone More ❯

2nd Line Support Engineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in … a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen … your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days More ❯

3rd Line WAN Network Support Engineer Start Date: ASAP Duration: 6 months (extensions expected) IR35: Inside Rate: £400-450/day (negotiable) Location: Solihull Clearance Required: SC or Eligible for SC (Sole UK Nationals only) Working Pattern: Monday-Friday, 9am-5pm Brief overview on the role/project: * Are you dynamic, self-motivated and customer focused? Can you … company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people and seek a 3rd line WAN Network Support and Project engineer to deliver for our customers. * We are looking for a 3rd Line WAN Network Support & Project Engineer. The role will involve Configuring SRX series … order to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Are you an experienced 3rd line network engineer, looking to join a team of highly skilled engineers to manage and support the Customer Network WAN estate. * Daily duties will include a mixture project/implementation work More ❯

IT Support Engineer - UK Remote Fully Remote | UK Only Windows Server, Desktop, Software & Systems Support £32,000 - £37,000 + bonus, pension, training & development Join a fast-growing, global leader in mission-critical systems, where you'll be part of a collaborative, innovative, and supportive team. We're looking for a technical problem solver with excellent communication … skills who can work calmly under pressure. You will need to be eligible for (or already hold) UK Security Clearance. Key responsibilities include: Delivering technical support for a wide range of IT Services & Applications Assisting with new product introductions and ensuring smooth deployments. Investigating and resolving complex product issues, both remotely and on-site when required. Supporting knowledge transfer More ❯

Application Support Engineer CoventryFull time Investigate and resolve escalated L2 incidents and requests. Provide updates on high-priority incidents and ensure timely resolution. Document resolutions, RCA, and corrective actions in the ticketing system. Liaise with L3 teams for unresolved critical issues. Work on open Problem Tasks/Records and contribute to permanent fixes. Identify potential workarounds to minimise … downtime. Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents Conduct knowledge-sharing sessions on recent issues or new findings. Assist L1 support with troubleshooting and shift-left initiatives. Review and provide feedback on junior team members' work. Create, update, and validate Work Instructions in Confluence. Ensure existing WIs are accurate and … reflect current processes. Organise training material to include relevant documentation and videos. SP Review documentation gaps and suggest improvements. Review resolved incidents for accuracy and completeness. Identify inefficiencies in support processes and suggest improvements. Contributes to project specific task with/without technical lead function. Continuous system improvement, both quality and efficiency wise in the areas of application monitoring More ❯

Hours: Monday–Friday, 8am–5pm/9am–6pm (rota-based) Driving licence required We’re looking for a 2nd Line Support Engineer (with 1st line responsibilities) to join our small, friendly support team at a business-focused ISP. This is a hands-on, varied role that also includes some 1st line responsibilities, offering the opportunity to work … large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What we’re looking for: Experience in technical support roles, ideally in a business ISP or MSP environment Strong communication skills with a professional phone manner A methodical and proactive troubleshooting approach Willingness to take on new challenges … and learn on the job Comfortable working independently and as part of a small team What you’ll be doing: Providing 2nd line support across our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required More ❯

Off Site Support Engineer (SC Cleared) 6 Week Contract Remote Worker £500-£550p/d via Umbrella The successful candidate will hold SC Clearance Role Description: Delivery of Terminal Services project - Remote work, but needs to be UK based. This role involves basic engineering practice and knowledge of basic networking to connect switches, apply basic configuration, and perform … a ping test. The successful candidate will: Provide hands-on support as part of infrastructure and system rollouts Liaise with on-site contacts to ensure smooth operation and communication Use provided laptop to follow scripted configuration steps Execute documented procedures with precision to apply configuration changes Maintain logs of changes made and any unexpected issues encountered Perform basic connectivity … diagnostics Bring foundational Wintel infrastructure knowledge Exposure to Windows Server environments (2012/2016/2019) Familiarity with Active Directory, DNS/DHCP, Group Policy, and standard Windows tools Support ongoing infrastructure improvement initiatives Provide feedback to engineering leads on process efficiency and documentation clarity Contribute to knowledge base by documenting lessons learned on site More ❯

3rd Line Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC) Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We're looking for a committed and technically skilled professional to join our team as a 3rd Line WAN Network Support & Project Engineer. This role … routers, who thrives in a collaborative environment and takes pride in delivering right-first-time solutions. Key Responsibilities: Configure Juniper SRX series routers to meet tight project deadlines and support business-as-usual operations Deliver project implementation activities and manage technical network support escalations Act as a technical lead and escalation point for complex network issues within the More ❯

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services. Contact us directly if you have any questions about this open job position. Previous experience resolving problems sitting with the user. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM). Pragmatic & amiable approach to … working relationships at all levels. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. As part of a broader, highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and … for leading companies in the IT industry. We go the extra mile - not only enthusing our customers but also making the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. Buddy program Internal career development program Medical cash plan More ❯