1 to 25 of 60 Support Engineer Jobs in the West Midlands

Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training More ❯

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic opportunity … for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the … internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows … Server, networking, backup, and virtualisation environments. Perform hardware builds, installations, audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong More ❯

Desktop Support Engineer Salary: Upto 38k Location: Solihull (Onsite) Contract: Permanent At Khuda Technology, we’re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to join a dynamic and growing team, supporting end … users in a professional and fast-paced environment. As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users. Responsibilities Deliver face-to-face and remote desktop support to internal users. Troubleshoot and resolve hardware, software, printer … and network-related issues. Build, configure and deploy desktops, laptops, and mobile devices. Support Office 365, Windows 10/11, and common business applications. Escalate unresolved issues to the appropriate internal teams when necessary. Maintain accurate documentation of IT assets and procedures. Provide excellent customer service with a user-first mindset. Experience Previous experience in a desktop support More ❯

Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

We are seeking an experienced Senior IT Support Engineer to join a fantastic international business based in Worcester. The ideal candidate will provide expert technical support and play a key role in maintaining and improving our IT infrastructure. What you'll be doing: Delivering high-level technical support to internal users and clients Troubleshooting and resolving … requests to ensure timely resolution Collaborating with IT teams to implement system upgrades and improvements Documenting procedures, system configurations, and troubleshooting guides Providing mentorship and guidance to junior IT support staff What you'll need: Proven experience as an IT Support Engineer or similar technical role Strong knowledge of Windows and/or Linux operating systems Experience … with a skilled and supportive team Career development and training opportunities A challenging and rewarding work environment If you're ready to take the next step in your IT support career, apply now More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support … a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory Managing and troubleshooting backup and disaster recovery solutions using Datto … VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid knowledge of Microsoft environments Hands-on experience with Kaseya and Datto (or similar RMM/backup tools) Good understanding of networking fundamentals (TCP/IP, DNS, DHCP More ❯

Senior IT Support Engineer Salary: £35,000 - £42,000 Location: Coventry (3x a Week) - London (1x a Week) About the Job A growing IT Managed Service Provider (MSP) is looking for an experienced Senior Support Engineer to join its expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a … range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional, customer-focused attitude. This role is an exciting blend of IT Support, working on escalated issues for VIP clients and exciting project work. Technical Skills Microsoft Windows 11 Active Directory & Microsoft Entra ID Microsoft 365 applications (including Teams) Microsoft InTune/… Cisco) Deployment Services (SCCM, WDS, WSUS) IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, VLANs) Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors) Mac Desktop OS Mobile Device Support (iOS, Android) Microsoft Server OS (2016/2019/2022) Virtualization (ESXi, Citrix, Hyper-V) Storage Systems (SAN, NAS, RAID) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam More ❯

Desktop Support Engineer | £36,000 - £42,000 | Hybrid Do you have a passion for cutting-edge technology? Are you looking to get exposed to a range of technologies across a variety of platforms? Are you looking to join a company with a market-leading training and development program? We are working with a market-leading MSP who are … looking for a Desktop Engineer to join the team. You will be responsible for providing a combination of BAU support and project implementation. You will also be given a great opportunity to develop your technical skills and grow in a dynamic, successful company. What you need : Windows Server O365 Active Directory Basic networking skills AV Support What More ❯

Job Title: IT Support Engineer (SC Cleared) Location: MOD Hereford: Hereford - Hereford HR4 7DD Contract Type: [Contract] until 28th of November 2025 Clearance Required: SC Clearance (Security Cleared) Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. Key Responsibilities: Manage … and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met. Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations. Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns. Process IT equipment disposals in line with contractual obligations. Replenish … IT lockers as needed. Support hardware rollouts, deployments, and break-fix activities. Flag potential service issues or improvement opportunities to the team leader. Adhere to all site regulations and internal processes. Essential Experience & Skills: Strong working knowledge of Windows OS and Office 365 . Experience with Intel-based hardware and device maintenance. Proven break/fix support experience. More ❯

Your new company They are now looking for an IT Infrastructure Support Engineer.This role operates across five current locations with primary responsibility for local sites' IT infrastructure support, security posture, IT-related projects, and infrastructure improvement programs. Your new role You will be responsible for the day-to-day IT infrastructure support and enhancements of infrastructure applications … Group IT Infrastructure Manager, you will guide IT infrastructure standards and deployments within the Group.In this role, you will develop close working relationships with colleagues and third-party IT support/solution partners, maintaining a customer-focused approach. While acting as an escalation point for IT infrastructure, you will leverage third-party service partners when needed. As a service … partner to the business, you will drive simplification and standardisation of IT infrastructure, applications, and tools. It is essential, for both support and project-based initiatives, that our Core Values form the foundation of everything we do. You will recommend and implement tools and procedures to ensure performance, capacity, and reliability management of the IT infrastructure, while adhering to More ❯

Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - £40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic … Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure More ❯

Job Title: IT Support Engineer (SC Cleared) Location: MOD Hereford: Contract Type: [Contract] until 28th of November 2025 Clearance Required: SC Clearance (Security Cleared) Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. Manage and respond to IT support … accurate stock control and asset management, including scanning equipment in and out of hub locations. Process IT equipment disposals in line with contractual obligations. Replenish IT lockers as needed. Support hardware rollouts, deployments, and break-fix activities. Strong working knowledge of Windows OS and Office 365 . Proven break/fix support experience. Hands-on experience with hardware … troubleshooting , rollouts , and deployments . Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems. More ❯

M365 Support Engineer - SharePoint & Power Platform Specialist (UK Remote) - £35k - £45k Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we'd love to hear from you! We're working with a forward-thinking Microsoft Solutions … Partner that's looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact. Role Overview: As a M365 Support Engineer, you'll be the go-to expert for resolving complex technical issues … particularly around Microsoft 365, SharePoint, and the Power Platform. You'll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions. What You'll Be Doing: Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate. Troubleshooting and resolving escalated tickets related to collaboration More ❯

you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to high street customers … flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technical support to end-users via phone, email, and remote assistance, ensuring a high level of customer service. - Handle escalated calls from tier 1/first line support members, providing … advanced troubleshooting and resolution. - Escalate unresolved issues to management or the technical team as necessary. - Assist in managing support, upgrade, and installation projects, ensuring smooth execution and customer satisfaction. - Create and update support documentation and processes to enhance the efficiency of the support team. - Manage the support element of the company website, ensuring content is current More ❯

We're actively recruiting for an experienced Technical Support Engineer to join our clients busy team based in Burntwood on a permanent basis. Please note- a good knowledge of AutoCAD & Solidworks is essential for this role. About the Role: We're looking for a proactive and technically minded engineer to provide both technical and commercial support … engineered solutionsguiding products from concept through to manufacturewhile ensuring customer requirements are met in line with cost, quality and delivery targets. Key Responsibilities: Provide technical advice and product specification support to clients Resolve technical queries and propose cost-effective solutions Create detailed CAD drawings and engineering documentation Collaborate with production teams to bring products from concept to manufacture Ensure … projects meet client expectations within agreed timelines and budgets Contribute to departmental output aligned with company quality standards Support continuous improvement of processes, safety and productivity What Youll Bring: Background in using AutoCAD and SolidWorks software Degree in Engineering or similar technical qualification Proven ability to read and produce technical drawings Excellent verbal and written communication skills Customer-first More ❯

Join a dynamic, forward-thinking tech team and elevate your support career! We're looking for a driven Tier 2 Technical Support Engineer to deliver expert help and make a real impact. Technical Support Engineer – Tier 2 Telford Head Office Full time, permanent £25,000 - £29,000 per annum DOE Please Note: Applicants must be … in a supportive, exciting environment where ideas are encouraged, and progression is part of our DNA. The Role We're on the hunt for a skilled Tier 2 Technical Support Engineer to provide remote support, troubleshoot complex technical issues, and champion customer satisfaction. You'll be the go-to for advanced technical problems, delivering timely, high-quality … service within agreed SLAs. Key Responsibilities: Identify root causes and implement long-term solutions Troubleshoot and resolve complex Tier 1 escalations Support across software, hardware, and networking platforms Deliver remote cloud-based telephony installations Manage service upgrades and additional customer provisions Offer technical guidance and onboarding for new users Configure and support broadband, routers, Wi-Fi and hosted More ❯

Vehicle Technical Support Engineer Location Solihull Salary - 40 - 43k per annum +2.5k rota payment Full time 5 days per week on site Between 7am - 5pm on a 3-week rota shift (early, middle and late) Weekend cover will apply on a rota basis (39.5 hours per week) Job description Reporting to the Service office manager in the after … division Main job purpose: Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote and hands on methods where required. Support customers with basic diagnostics and provision of information where required. Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance. Key duties and … responsibilities: Technical Support Be the first point of contact for technical support enquiries via phone or in person. Provide professional and accurate support to engineers and customers. Ensure all support calls are logged and concluded in a timely manner. Maintain accurate files and notes relating to product and support calls received. Identify common failure modes More ❯

Technical Support Engineer £36,000 - £38,000 per annum Permanent Position 8.45am - 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood Details for a Technical Support Engineer Background experience of AutoCAD Software Background experience of Solidworks Engineering Degree or similar Excellent verbal and written communication Customer-focussed with an ethical approach The ability to … Solidworks The ability to read and produce technical drawings Motivated with a strong team working ethic Ability to prioritise workload and manage time effectively Working hours of a Technical Support Engineer 37 hours per week - 8.45am - 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood £36k to £38k per annum depending on experience Permanent position If … you have the relevant skills for a Technical Support Engineer - please click apply More ❯

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal … promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; * Handle software-related requests * Analyse software related issues and propose solutions … issues * Manage software and database migrations * Advise customers on hardware and software configurations and implementation * Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; * Experience as an IT More ❯

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal … promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and propose solutions … issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; Experience as an IT More ❯

AWS Infrastructure Support Engineer (SC & NPPV3) Permanent Birmingham (Hybrid) £70,000- £75,000 + Bonus & Benefits We are seeking an experienced AWS Infrastructure Support Engineer for a permanent role based in Birmingham. Active SC and NPPV3 clearance are essential for this position. The role also requires travel to Birmingham 4/5 days a week and … SC Clearance & NPVV3 is required for this role. Desired skills & experience: Expertise in provisioning infrastructure using Terraform and VMs with tools such as Vagrant. Solid experience as a DevOps Engineer in a 24x7 uptime AWS environment, including automation experience with configuration management tools. Knowledge of Jenkins pipeline using Groovy script. Knowledge of Windows System Update Service and DFS Replication. More ❯