Support Engineer Jobs in the West Midlands

Support Engineer
England > West Midlands

The median Support Engineer salary in the West Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 30 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 78 72 158
Rank change year-on-year -6 +86 +7
Permanent jobs requiring a Support Engineer 136 228 128
As % of all permanent jobs advertised in the West Midlands 3.05% 3.15% 1.92%
As % of the Job Titles category 3.41% 3.35% 2.13%
Number of salaries quoted 55 187 115
10th Percentile £26,000 £25,000 £23,680
25th Percentile £27,750 £26,250 £25,875
Median annual salary (50th Percentile) £35,000 £30,000 £32,500
Median % change year-on-year +16.67% -7.69% +8.33%
75th Percentile £52,500 £38,000 £41,409
90th Percentile £53,750 £44,130 £50,000
England median annual salary £37,500 £32,500 £33,500
% change year-on-year +15.38% -2.99% +1.52%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,991 6,811 5,998
% of permanent jobs with a recognized job title 89.38% 94.07% 89.99%
Number of salaries quoted 1,795 5,153 3,352
10th Percentile £28,822 £26,250 £29,775
25th Percentile £36,250 £35,000 £38,966
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £65,000 £63,250 £67,500
90th Percentile £77,500 £77,500 £78,750
England median annual salary £57,500 £53,500 £60,567
% change year-on-year +7.48% -11.67% +0.95%

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Engineer in the West Midlands over the 6 months to 30 April 2025.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -4 37 £50,000 +51.52% 7
Warwickshire -22 31 £31,000 -11.43% 5
Staffordshire +2 16 £32,000 -8.57% 8
Worcestershire +12 13 £27,500 -8.33% 2
Shropshire +13 5 £26,000 -30.67%
Coventry -2 3 £32,500 -10.34% 1
Wolverhampton +15 2 - - 1
Solihull +5 2 £39,000 +47.17%
Kingswinford -1 2 - -
Walsall -3 2 - - 2
Willenhall - 2 - -
Sutton Coldfield - 2 - -
Tipton - 2 - -
Rowley Regis - 2 - -
Smethwick - 2 - -
Bilston - 2 - -
Halesowen +10 1 - -
Brierley Hill +7 1 - -
Wednesbury +3 1 - - 1
Dudley 0 1 - -
West Bromwich - 1 - -
Stourbridge - 1 - -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 30 April 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 121 (88.97%) Windows
2 99 (72.79%) Problem-Solving
3 95 (69.85%) Cisco
4 92 (67.65%) Microsoft
5 90 (66.18%) Mentoring
6 85 (62.50%) Microsoft Certification
7 83 (61.03%) MCP
8 81 (59.56%) Degree
9 77 (56.62%) MCSE
10 74 (54.41%) Driving Licence
11 73 (53.68%) Asset Management
11 73 (53.68%) Computer Science
11 73 (53.68%) ITIL
11 73 (53.68%) Linux
11 73 (53.68%) CCNA
11 73 (53.68%) Cisco Certification
12 72 (52.94%) CCNP
12 72 (52.94%) Internet
12 72 (52.94%) WLAN
12 72 (52.94%) Network Security
12 72 (52.94%) LPIC
12 72 (52.94%) IT Asset Management
12 72 (52.94%) Network Management
12 72 (52.94%) Computer Science Degree
13 34 (25.00%) Active Directory
13 34 (25.00%) Firewall
14 33 (24.26%) WAN
14 33 (24.26%) LAN
14 33 (24.26%) Windows Server
15 28 (20.59%) Microsoft 365

Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (14.71%) Microsoft Exchange
2 1 (0.74%) CMS
2 1 (0.74%) WordPress
Applications
1 10 (7.35%) Microsoft Office
2 3 (2.21%) Chatbot
Business Applications
1 9 (6.62%) Oracle Applications
1 9 (6.62%) Oracle EBS
Cloud Services
1 28 (20.59%) Microsoft 365
2 23 (16.91%) Azure
3 5 (3.68%) Entra ID
4 1 (0.74%) Dropbox
4 1 (0.74%) SaaS
Communications & Networking
1 72 (52.94%) Internet
1 72 (52.94%) Network Security
1 72 (52.94%) WLAN
2 34 (25.00%) Firewall
3 33 (24.26%) LAN
3 33 (24.26%) WAN
4 10 (7.35%) VPN
5 6 (4.41%) DHCP
5 6 (4.41%) DNS
6 1 (0.74%) 4G
6 1 (0.74%) PBX
6 1 (0.74%) Wi-Fi
Database & Business Intelligence
1 1 (0.74%) SQL Server
General
1 19 (13.97%) Social Skills
2 12 (8.82%) Inclusion and Diversity
3 7 (5.15%) Public Sector
4 6 (4.41%) Telecoms
5 3 (2.21%) Finance
6 1 (0.74%) Electronics
6 1 (0.74%) Manufacturing
6 1 (0.74%) Marketing
Libraries, Frameworks & Software Standards
1 9 (6.62%) Middleware
1 9 (6.62%) Oracle Fusion
Miscellaneous
1 74 (54.41%) Driving Licence
2 17 (12.50%) Onboarding
3 6 (4.41%) Data Centre
4 5 (3.68%) Self-Motivation
5 3 (2.21%) Data Protection Act
6 2 (1.47%) Management Information System
7 1 (0.74%) iPhone
7 1 (0.74%) NHS
Operating Systems
1 121 (88.97%) Windows
2 73 (53.68%) Linux
3 33 (24.26%) Windows Server
4 20 (14.71%) Windows Server 2016
5 14 (10.29%) Windows Server 2019
6 11 (8.09%) Windows 10
Processes & Methodologies
1 99 (72.79%) Problem-Solving
2 90 (66.18%) Mentoring
3 73 (53.68%) Asset Management
3 73 (53.68%) Computer Science
3 73 (53.68%) ITIL
4 72 (52.94%) IT Asset Management
4 72 (52.94%) Network Management
5 14 (10.29%) Customer Service
5 14 (10.29%) Data Security
5 14 (10.29%) Infrastructure Management
5 14 (10.29%) Network Design
6 13 (9.56%) Incident Management
7 11 (8.09%) Infrastructure Engineering
8 7 (5.15%) Collaborative Working
8 7 (5.15%) Customer-Centric Approach
8 7 (5.15%) Customer-Centricity
8 7 (5.15%) SIEM
9 6 (4.41%) Continuous Improvement
9 6 (4.41%) Cost Reduction
9 6 (4.41%) Logistics
Programming Languages
1 15 (11.03%) SQL
2 14 (10.29%) PowerShell
Qualifications
1 85 (62.50%) Microsoft Certification
2 83 (61.03%) MCP
3 81 (59.56%) Degree
4 77 (56.62%) MCSE
5 73 (53.68%) CCNA
5 73 (53.68%) Cisco Certification
6 72 (52.94%) CCNP
6 72 (52.94%) Computer Science Degree
6 72 (52.94%) LPIC
7 12 (8.82%) MCSA
8 11 (8.09%) A+ Certification
9 1 (0.74%) DBS Check
9 1 (0.74%) SC Cleared
9 1 (0.74%) Security Cleared
Quality Assurance & Compliance
1 6 (4.41%) SLA
2 1 (0.74%) ISO/IEC 27001
2 1 (0.74%) NIST
System Software
1 34 (25.00%) Active Directory
2 23 (16.91%) VMware Infrastructure
3 14 (10.29%) XenApp
4 2 (1.47%) BitLocker
5 1 (0.74%) Hyper-V
Systems Management
1 16 (11.76%) Microsoft Intune
2 3 (2.21%) SCCM
Vendors
1 95 (69.85%) Cisco
2 92 (67.65%) Microsoft
3 23 (16.91%) VMware
4 16 (11.76%) Citrix
5 14 (10.29%) CheckPoint
5 14 (10.29%) Meraki
5 14 (10.29%) SonicWALL
6 9 (6.62%) Oracle
7 8 (5.88%) ServiceNow
8 6 (4.41%) Dell
8 6 (4.41%) Juniper
8 6 (4.41%) McAfee
9 2 (1.47%) Nexthink
10 1 (0.74%) Apple
10 1 (0.74%) Google
10 1 (0.74%) SAP
10 1 (0.74%) Sophos