1 to 25 of 28 Service Management Jobs in West Yorkshire

to put in place structure, processes and governance across some of their core IT operation functions to include but not limited to: Foundation Asset Management Service Management Supplier & Contract Management Engineer/Support Management Role: Interim Head of IT OperationsDuration: Initial 3 monthsLocation: UK - Remote … Operations, adept and comfortable at operating in less mature environments where you will have supported organisations by embedding structure, governance, processes & assurance across asset management, service management, supplier management, contract management, support & infrastructure management. You will need to be ITIL certified (Foundation level minimum) & have … ISO 27001 business continuity planning (BCP) enabling you to support the organisation as they go through transformation & growth. The role will involve maturing their Service Management functions & capabilities by embedding 1st, 2nd & 3rd line roles and responsibilities to improve their service offering both internally and externally. You More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams More ❯

Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK (2 Day Travel to Office - MANDATORY) - Prefer Candidates based near Leeds Area. Permanent Opportunity SC Eligible or Active SC Candidates May Apply We will give NO SPONSORSHIP for the role Position Overview We are seeking a highly skilled & experienced developer … with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will … both current and potential customer base). You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus 1) on working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading More ❯

Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK (2 Day Travel to Office - MANDATORY) - Prefer Candidates based near Leeds Area. Permanent Opportunity SC Eligible or Active SC Candidates May Apply We will give NO SPONSORSHIP for the role Position Overview We are seeking a highly skilled & experienced developer … with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will … both current and potential customer base). You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus 1) on working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading More ❯

Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK (2 Day Travel to Office - MANDATORY) - Prefer Candidates based near Leeds Area. Permanent Opportunity SC Eligible or Active SC Candidates May Apply We will give NO SPONSORSHIP for the role Position Overview We are seeking a highly skilled & experienced developer … with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will … both current and potential customer base). You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus 1) on working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading More ❯

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team … . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer satisfaction through … proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Field Service Engineer Leeds, Yorkshire £29,500 + Company Vehicle + Benefits Based within the Yorkshire region and working as part of the Yorkshire team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing … service support to UK sites and possibly some global travel. Provide exceptional service to customers within a designated region Installation of company and third-party systems and products Carry out hardware and software modifications/upgrades on existing sited equipment Regular PPM maintenance of existing products Root cause … analysis and removal of issues Continuous improvements in the processes and service we offer Reactive call-out response on customer sites within a designated region on a rota basis. This is will include working some unsociable hours Management and control of spare parts allocated to you and in More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing day-to-day … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process Improvement … Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in More ❯

Job Title: AV Service Engineer Location: Leeds Pay: £200.00 – £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Leeds Pay: £200.00 – £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location! The core responsibilities of the role are: People management - the successful candidate is expected to support and develop individual team members in order to maintain a well-motivated, high-performing team. Responsibilities include … handling all staff-related matters that may arise including performance, absence and sickness. Delivery management - responsible for running the agile methodology practised by the team, coaching team members to follow the processes, and for ensuring that commitments for operational, small change and project work are met. You'll be … running the day-to-day activities of the team to guarantee an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes and other work including project delivery and small change. You will assist the team in overcoming blockers to their work More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we … difference What youll do You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the … satisfaction and consistently exceeding our customers expectations, solidifying our reputation as a trusted partner. Other key responsibilities and accountabilities will include: Organise and lead service review meetings as required. Facilitate communication between customers, teams, and experts to maintain service quality. Handle escalations and complaints, collaborating with internal teams More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them … team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across … Experience Essential Skills: At least 3 years of hands-on IT support experience, preferably in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender). Windows Server OS (Active Directory, DNS, Group Policy). Network setups and troubleshooting (including VLANS More ❯

At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them … team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across … Experience Essential Skills: At least 3 years of hands-on IT support experience, preferably in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender). Windows Server OS (Active Directory, DNS, Group Policy). Network setups and troubleshooting (including VLANS More ❯

post, salary to £70k. Flexible working considered - potential for immediate start or after notice period Head of IT - Role and Skills - IT Manager, Network Management, Data Security, System Improvements, ERP, Microsoft, Powershell, Power BI - Experience of leading delivery of high quality IT services - Record of delivering significant service improvement - Developing and implementing service management arrangements in cloud services and local hardware infrastructure - Operating 3rd party contracts Head of IT, IT Manager, Network Management, Data Security, System Improvements, ERP, Microsoft, Powershell, Power BI If this could appeal please do apply now More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM … SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to More ❯