1 to 25 of 40 Service Management Jobs in West Yorkshire

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

effective, and aligned with business requirements whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement Oversee incident, major incident, and problem management processes to minimise business impact Coordinate technical teams during major incidents, leading root cause investigations and identifyrecurring issues affecting ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

with two days in the office and three days working remotely. We are seeking an experienced leader to own and develop the EPM Managed Service function, primarily supporting OneStream and Oracle EPM Cloud products used for financial consolidation, planning, forecasting and reporting. The role is accountable for reliable … service delivery, including incident, request, problem and change management; application monitoring; month-end and planning-cycle readiness; report and dashboard maintenance; reporting enhancements; and coordination of product releases and patches. The successful candidate will work closely with finance stakeholders, Enterprise Systems teams and delivery partners to protect business ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

technologies, tools, and services that enable others to build on top of it. The Platform Engineer is responsible for the on-going deployment, management and maintenance of development and production environments within Azure cloud infrastructure. Working within the Cloud Platform Team, alongside colleagues from across the Platform and Products … infrastructure, streamline CI/CD processes, monitor and respond to system alerts and continually work to optimise the performance, security, reliability and cost management elements of our systems. Main duties and responsibilites The Platform Engineer works closely with Digital Workplace, Security, Infrastructure and Service Delivery teams to implement ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate's vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Title: Service Delivery Manager Salary: up to £45,000 p/a DOE (plus £5,000 car allowance) Location: Leeds We are seeking a proactive and people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this … role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service standards consistently meet expectations. Join a leading UK technology solutions provider that supports organisations across the public and private sectors. Known for delivering managed services ...

5+ TechOps engineers on a client engagement. You will own the inflow of work to the team and put standard operational and managed service patterns in place around it, working alongside the client's dedicated incident response and change management teams. Our client operates a regulated, Azure-hosted … onboard properly and work efficiently: auditing existing challenges, defining practical short‐and long-term roadmaps, driving pragmatic change, and forward thinking on AI and service desk automation. Key responsibilities Work Intake & Triage: Be the single point of accountability for all work entering the team (incidents, requests, changes and alerts ...

Details: Service Delivery Manager – End User Computing Full details of the job. Vacancy Name Vacancy Name Service Delivery Manager – End User Computing Vacancy No Vacancy No VN2984 Location City Location City Leeds Location Country Location Country United Kingdom Job Description Job Title: Service Delivery Manager – End User … Computing Reports to: Service Delivery & Assurance Manager – End User Computing Department: Technology Location: Leeds Status: Permanent Job Grade: M JOB OVERVIEW As Technology Service Delivery Manager – End User Computing; you will be reporting into the Service Delivery & Assurance Manager and lead with IT business engagement ...

Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards. Job requirements Key Skills: Working for a Managed Services Provider (MSP, or MSSP ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post-incident review. Supplier and third-party vendor management, ensuring services are delivered in line with agreed expectations and contractual obligations. We're building capability in this space ...

traditional manual operations, the successful candidate will use automation, monitoring and engineering best practices to reduce repetitive tasks, prevent recurring incidents and improve service reliability. Working alongside product and DevOps teams, the Site Reliability Engineer will identify technical improvements, troubleshoot complex issues and help ensure that critical applications remain … efficiency and prevent recurring incidents. Work closely with product and development teams to promote reliable system design, engineering best practices and operational readiness. Monitor service health and instrument applications where additional monitoring and observability are required. Analyse monitoring data and service metrics to demonstrate improvements in system reliability ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return ...

with Systems Integration deployment staff, Dedalus application support and clients. You will support of the Dedalus integration engine platform and interoperability solutions, undertaking proactive management of interface support issues\incidents impacting solution service. You will liaise customer and third-party to define and analyse problem requirements for issue resolution … extended highly skilled team, you will be making a profound impact throughout the healthcare sector. You will: Provide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies in relation to for interface configurations and integration engine platforms contained ...

security experience Solid technical background, preferable with hands‐on knowledge, in following areas IT processes, but not limited to: Information Security, Logical Access, Change Management, Service Management, Vendor Risk Management, Cloud Governance, AI Governance, Data Governance, Operational Resilience Technical domains: Network, Infrastructure, Applications, Virtualization, Cloud technologies … depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work independently Excellent verbal and written interpersonal communication skills ...

your team. We're a young, fast-growing business, with our customer base expected to grow quickly. We help customers automate manual field service processes using our SaaS platform, and this role will be central to scaling that delivery and developing new value-added services as we grow. Ultimately … standard onboarding process Professional Services Shaping the Professional Services offering from day one, including hands-on delivery and resourcing of Professional Services Project Management Maintaining strong project control and communication across every engagement Building the governance, stakeholder communication and commercial disciplines needed to deliver larger, more complex projects ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers. Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications. Advise … confident, courageous, decisive, direct. The must haves: Significant experienced designing and delivering Atlassian solutions in complex customer environments. Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem. Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches. ...

platform. £40,000 - £60,000 per annum, dependent on experience Leeds - Office Based 30 days holiday (increasing by one day per year of service, up to 35 ) + Bank Holidays + Work Anniversary Day Off Excellent career growth opportunities in a thriving start‐up environment Benefits include Wellbeing Support … Customer‐facing experience with an ability to manage multiple stakeholder relationships. A structured, detail‐driven approach with strong problem‐solving skills. Experience with Field Service Management (FSM) software, such as Joblogic or Simpro. Experience with tools such as HubSpot, Salesforce, Zapier. Exposure to field service, facilities management ...

exciting new opportunity for an Identity and Access Management Specialist to join our Info Sec team. The successful candidate will lead the day-to-day delivery of the IDAM and PAM service, ensuring the processes are fit for purpose and governed correctly. This role is a hybrid role … meaning you will predominantly work from home but your contractual location will remain as our Bradford Head Office. As an Identity & Access Management Specialist, you will – Efficient and effective delivery, management & reporting of IDAM/PAM service in line with SLAs. Oversee the provision ...

experienced IT Hardware Asset Manager to join Asda and take ownership of a newly created role at a really exciting point in our asset management journey. As part of a major investment in ServiceNow Hardware Asset Management (HAM Pro), you'll have the opportunity to help design, implement … processes. We're looking for someone who can bring fresh thinking, challenge the status quo and help us build a best practice hardware asset management capability from the ground up. Working closely with Technology, Service Management, Finance, Procurement and our third party partners, you'll be responsible ...

experienced IT Hardware Asset Manager to join Asda and take ownership of a newly created role at a really exciting point in our asset management journey. As part of a major investment in ServiceNow Hardware Asset Management (HAM Pro), you'll have the opportunity to help design, implement … processes. We're looking for someone who can bring fresh thinking, challenge the status quo and help us build a best practice hardware asset management capability from the ground up. Working closely with Technology, Service Management, Finance, Procurement and our third party partners, you'll be responsible ...

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain … data of the company and its customers. WHAT TO EXPECT IN THISROLE In thisrole, you will: Responsible for the day-to-day management of the Cyber Security Team, e.g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence ...