1 to 12 of 12 Service Management Jobs in West Yorkshire

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence … across the organisation. Key Responsibilities: ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for … Change Managers, Change Advisory Boards (CAB), and Incident Managers. Configuration Management Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics more »

Job summary A new and exciting opportunity has arisen to join the Digital Services Service Desk team as a Digital Service Desk Team Leader at Mid Yorkshire Teaching NHS Trust. Digital Services are responsible for the provision, maintenance and support of Digital information and communications systems for the … Trust including other local NHS organisations and Health service providers that use our network and infrastructure. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. This post is responsible for the day-to-day supervision of the Digital Service Desk and will be an active part of the team providing 1st line technical support to the Trust and its staff. We are looking for more »

Job summary To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess. With a number of Trusts currently utilising its services, NPIC … senior clinical and managerial staff. The post holder will be responsible for the successful implementation of I.T. systems, the on-going day-to-day management and the successful implementation of key future developments. The post holder will work alongside clinicians and health professionals to redesign current working practice/… process during system implementations. Main duties of the job The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated and delivered effectively to all staff more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation … and improvement of ITSM processes, focusing on Service Transition and Operation. Drive the adoption and enhancement of change and incident management, setting and improving the operating model for change managers, CAB, and incident managers. Possess deep knowledge of configuration management, ensuring a healthy CMDB lifecycle in collaboration … with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. Advise and support the business on more »

a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated and adhered … to across the client’s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configuration management, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configuration management practices. Performance Metrics: Establish and monitor KPIs … for the CMDB, providing regular reports on performance metrics. Stakeholder Engagement: Serve as the configuration management representative in dealings with internal and external stakeholders, including partners. Training and Support: Deliver training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement more »

our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established, innovative … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first … line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for friendly, motivated and enthusiastic individuals who are passionate to deliver high-quality, customer-focused first-line IT support and contribute to … guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

Support Manager will also deputise for the Administration Services Manager. The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a key results area. Key result areas 1. … a network of key stakeholders to share information and achieve results Develop, influence and maintain effective and credible relationships with colleagues and internal senior management to enable the effective management of key aspects relevant to the assignment Participate in discussions with stakeholders on a regular basis to review … implement changes which improve efficiency. Negotiate with key stakeholders to agree required levels of reporting, communication and capture the outcome in regards to the service level agreements, using persuasive skills to ensure the service/services achieve the best outcome for their service users. Manage the requirements more »

Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Cloud Platform & Service Owner, specialising in delivering cloud-based solutions and leading the delivery teams involved. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased … use of digital technology, data, and digital approaches as part of their new university strategy. You will be accountable for the end-to-end management of the Cloud platform & services within the university, developing the strategic direction, development, and operation of the organisations cloud platform. Proactively contributing to the … Integration and Core IT Team in shaping and guiding the service and improvement projects, enabling the delivery of effective, efficient, consistent and future proofed cloud solutions Experience of interest: Strong leadership skills with a track record of leading and motivating teams to continue the delivery of exceptional solutions Strong more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »