11 of 11 ITSM Jobs in Wiltshire

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional demeanor and ensuring high user satisfaction The entry requirements ...

enforce vaulting strategies, credential lifecycle governance, session monitoring, and least-privilege policies. Integrate PAM solutions with Active Directory/LDAP, enterprise SIEM tools, and ITSM platforms. Conduct security posture and gap assessments aligned with ISO 27001 and NIST frameworks. Key Requirements Demonstrable track record in an enterprise PAM Architect ...

improvement, supported by CGI colleagues and wider technical teams. •Support & Resolve: Deliver 1st line support, first-time fixes and account creation. •Configure & Improve: Support ITSM tools including Jira Service Management, Remedy and Mattermost. •Optimise & Enhance: Improve ITIL-based incident, problem, change and configuration processes. •Analyse & Report: Contribute accurate management information … solutions. •5+ years' experience within an IT Service Desk or End User Support environment. •ITIL v4 qualification or strong practical ITIL experience. •Experience with ITSM tools, particularly Jira Service Management. •Understanding of Active Directory and cloud environments. •Strong knowledge of Incident, Request, Problem and Change Management. •Effective written and verbal ...

obligations are met. Required qualifications to be successful in this role To succeed in this role, you should have experience working within an IT service management environment, with a good understanding of Problem Management processes and ITIL best practices. You will be organised, analytical and confident collaborating with technical … aligned Problem Management processes, including problem identification, investigation and resolution tracking. BMC Remedy/Helix: Practical experience using BMC Remedy or Helix for IT service management, problem records and reporting. ITIL Knowledge: Good understanding of ITIL principles, particularly Problem, Incident, Change and Knowledge Management. Root Cause Analysis: Ability to coordinate ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity. Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution. Support user onboarding, offboarding, hardware refreshes and technology deployments. Work collaboratively with Service Desk, infrastructure and specialist technical … Outlook, Teams, OneDrive and SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within ...