1 to 25 of 30 Remote 3rd Line Support Jobs

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st/2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading … hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st More ❯

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st/2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading … hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st More ❯

3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯

3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯

3rd Line Support Princes Risborough - Buckinghamshire £32,000 - £40,000 turn IT on are looking for an enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service … and high-end technical support to our schools. You will report into the Service Desk Manager and … act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

Application Support Specialist (2nd/3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT … Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. … Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications More ❯

3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 – £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who … enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you’ll act as the main … technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line More ❯

3rd Line Support Engineer Location: Bristol - Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st … and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact. What you'll be doing Acting as the go-to point for escalated incidents and complex service requests Managing and maintaining core infrastructure including servers, storage, networking, and … Microsoft Exchange and Office 365 Delivering IT projects from planning through to successful completion Maintaining clear documentation and contributing to internal knowledge sharing What we're looking for Proven 3rd line/senior technical support experience Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365 Hands-on knowledge of Azure More ❯

3rd Line Support Engineer Location: London (Hybrid- 1 day in the office a week) Job Type- Permanent Our client is expanding their team and looking for a motivated 3rd Line Service Desk Engineer. The ideal candidate will have experience working with IT service providers and help desks. You will work with other … project work on the above technologies Ability to lead on projects across Modern Work and Azure, with some hand holding but with a desire to be self sufficient. Provide 3rd line support and handle escalation tickets for Modern Work and Azure technologies. Collaborate with customers and internal teams to ensure smooth project delivery and system … site visits when required. About You: Proven ability to deliver project work in line with best practices and deadlines. Confident troubleshooting and resolving complex issues at a 3rd-line level. Excellent communication skills, with a proactive and collaborative approach. Self-motivated, eager to learn, and capable of working both independently and as part of a More ❯

IT Support (3rd Line) Cardiff £30,000 to £35,000 + Company Pension + Paid Overtime + System Training + Career Progression + Rotating Shifts Night Shifts + Hybrid Are you an IT Support, with Level 3 or infrastructure management experience or similar, looking to take the next step in your career to … expand their team and maintain their client base. In this role you would be responsible for Microsoft Infrastructure Management for clients across the UK and Ireland, being the third line of escalation for tickets, supporting the team and junior members of staff. The ideal IT support would have come from a similar background in infrastructure management … or similar, with a IT related degree or qualification, looking to progress and develop you career within a well-established IT support company. The Role : Third line of escalation for tickets, emails and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support More ❯

3rd Line IT Support Engineer Up to £45,000 Hybrid (Bridgend/Remote)&##128640; Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable … 3rd Line Engineer. Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Contribute to continuous improvement of IT services, processes, and documentation. &##Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams, OneDrive) HPE/Aruba Networking, VLANs, routing, MPLS … Solid 3rd Line support experience in an MSP or fast-paced environment. Deep knowledge of Microsoft and Office 365 ecosystems. Strong networking experience including VLANs and routing. Full UK driving license. &##Bonus Points For: Microsoft, CompTIA, or Cisco certifications. Project implementation experience. &##Salary up to £45,000 + on-call allowance Hybrid working (Bridgend More ❯

3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote) 🚀 Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move. 💼 What You’ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer … VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP (e.g. Gamma Horizon) ✅ What We’re Looking For: Solid 3rd Line support experience in an MSP or fast-paced environment. Deep knowledge of Microsoft and Office 365 ecosystems. Strong networking experience including VLANs and routing. More ❯

3rd Line IT Support Engineer Up to £45,000 Hybrid (Bridgend/Remote) Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. What You ll Be Doing: Take ownership … VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP (e.g. Gamma Horizon) What We re Looking For: Solid 3rd Line support experience in an MSP or fast-paced environment. Deep knowledge of Microsoft and Office 365 ecosystems. Strong networking experience including VLANs and routing. More ❯

3rd Line Team Leader As a Service Desk Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team … a satisfactory conclusion Meet personal and Team productivity and quality targets in line with Support Services Aid the Head of Service Desk to coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA … members of the Service Desk (1st Line & 2nd Line) & Field to ensure that their knowledge grows with the role Responsible for Quarterly reviews within the 3rd line team Deputise as Head of Service Desk where required Work closely with all teams within Managed Service to ensure a high level of communication is maintained More ❯

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite Location: Princes Risborough Salary: £35,000 - £40,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical … support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as … the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯

3rd Line Infrastructure Support & Application Packager, Hybrid, Windows Server, AzureHybrid working (2 days per week) Our client, a leading business within their sector, are looking to hire an experienced Infrastructure Engineer with Application Packaging skills. The successful candidate will provide 3rd line infrastructure support in an enterprise-wide environment. You … will also package application, utilising Intune. Management of endpoint device management (Intune), Technical skills required:- Intune Endpoint management Intune/SCCM for application packaging 3rd line infrastructure support Windows Server AD Azure AD/Entra ID (Desirable) Azure (Desirable) Engagement via Umbrella Company Only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality … need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯

Senior 3rd Line Support Engineer (Infrastructure & Networking) Central London Up to 52k Hybrid Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges? Were working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative … is your chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: Lead projects: migrations, upgrades, and … Tailored professional development with opportunities to progress into lead roles Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If youre a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment this role offers the scope and responsibility youve been looking More ❯

support role? Do you enjoy resolving complex technical issues and supporting colleagues with escalations? Are you confident working with servers, networking, and cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service … desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to … maintaining a high-quality IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining More ❯

IT Support (3rd Line) Cardiff 30,000 to 35,000 + Company Pension + Paid Overtime + System Training + Career Progression + Rotating Shifts Night Shifts + Hybrid Are you an IT Support, with Level 3 or infrastructure management experience or similar, looking to take the next step in your career to … a more senior role within Microsoft Infrastructure Management, looking to join a leading and growing IT support business, offering company pension, paid overtime, company training, hybrid working, night shifts on rotation, career development opportunities and more great company benefits? Do you want to join a leading IT maintenance services company, going from strength to strength in the hospitality … to grow their expert team, offering great company benefits, company training and clear routes to progress your career? On offer is a fantastic opportunity for an aspiring IT Support, looking to join a well-established, ambitious IT hardware maintenance services company, operating across the hospitality and retail markets around the UK and Ireland. With over 15 years of More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working (1 week in 3 on Days in the office) Salary: to £35000 Hours: 40hrs per week, which will include a 24/7 rota. All shifts other than days are remote WFH. Job Summary: The Third Line Service Desk Engineer … will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both My … more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in More ❯