1 to 25 of 38 3rd Line Support Jobs in the UK excluding London

IT Systems Engineer/2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland This job is officially known in the … hardware Develop and support Virtualised Servers (e.g. using VMware or Nutanix) Configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required VDI development and support Develop and manage the universities Identity Management Systems Administer, maintain and support M365 services, providing … alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance Server and desktop deployment including virtualisation, configuration, installation and upgrades Performance management More ❯

3rd Line Support Engineer | Wolverhampton | £35k-45k Oscar Technology has partnered with a leading MSP near Wolverhampton to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rd Line Support Engineer | Wolverhampton | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯

3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver … with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause … and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT More ❯

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities … with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong … of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements* Security (SC Clearance) or able to achieve.* Proven experience in a 3rd line support or senior mobile endpoint engineering role.* Modern Device Management using Workspace ONE to manage a large mobile customer estate* Workspace ONE Unified Endpoint More ❯

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 To apply - You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required. Do you want to be an exceptional 3rd line Support Engineer that gets … value, key clients. This is a visible, senior support role where you'll handle escalations and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence in dealing … re looking for a technically stimulating role in a business that genuinely values training and development, get in touch! Apply online or call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire More ❯

Position: 3rd Line Support Engineer Location: Witney, Oxfordshire Salary: £35,000-£45,000 DOE As a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You'll work closely with infrastructure, development … and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications. Key Responsibilities: Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. This includes telephone, remote, and deskside support. Serve as an effective point of contact for Internal … Collaborative team culture with a focus on work-life balance Required Skills & Experience: Experience with Microsoft Cloud and Azure, plus excellent communication skills are essential. Proven experience in a 3rd line support or similar senior technical role Solid hands-on experience with network infrastructure, including switches, routers, firewalls, VPNs, and network troubleshooting Excellent problem-solving More ❯

3rd Line Support Engineer Mold £45,000 Join a growing organisation that values employee ownership as a 3rd Line or Cloud Engineer. You'll be responsible for Microsoft 365 projects and providing support for Office 365, SharePoint, Teams, Exchange, and OneDrive. Key responsibilities include driving digitalisation, process improvement, and streamlining … procedures. Required Skills for the 3rd Line Engineering Role: Proven experience delivering Microsoft projects Confidence in supporting users up to 3rd Line level Azure AD and Intune Microsoft 365 services Basic networking knowledge SharePoint administration Strong communication skills What's on offer: £45,000+ salary Training budget Certifications Autonomy over your work Supportive team … become a Microsoft 365 subject matter expert in a rapidly growing organisation with exposure to MSP environments for continuous development and learning opportunities. If you are interested in the 3rd Line Support Engineer role, please click APPLY NOW for consideration. More ❯

2nd/3rd Line IT Support Engineer, Oxford, COR7382 Are you an experienced IT Support Engineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you! The Role As a 2nd/3rd Line IT Support … is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next 2nd/3rd Line IT Support Engineer! 2nd/3rd Line IT Support Engineer, Oxford, COR7382 Corriculo acts as an employment agency and More ❯

3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯

3rd Line IT Support Engineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rd Line, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯

Application Support Specialist (2nd/3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT … Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. … Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications More ❯

3rd Line Support Engineer Princes Risborough (Hybrid) £35,000 £40,000 Were looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in … the education sector. What youll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed What More ❯

3rd Line Engineer Mobile Device Management Hatfield (Onsite) Up to £52,000 PLEASE NOTE: YOU MUST BE ELIGIBLE TO OBTAIN SC CLEARANCE FOR THIS ROLE (BRITISH/ILR HOLDER) VIQU has partnered with a leading technology services organisation seeking an experienced 3rd Line Engineer with expertise in Mobile Device Management (MDM). This role … will play a key part in delivering secure, standardised, and high-quality mobile device services, managing large-scale enterprise estates, and supporting complex endpoint environments. Key Responsibilities of the 3rd Line Engineer MDM: Manage and deliver end-to-end mobile device deployments, configurations, and support (iOS and Android). Oversee enrolment, configuration, policy management, and … contributing to a secure and scalable device estate. Support project-based initiatives as well as BAU operations, driving improvements in automation and efficiency. Key Requirements of the 3rd Line Engineer MDM: Proven experience in a 3rd line or senior mobile endpoint engineering role. Hands-on knowledge of Workspace ONE Unified Endpoint Manager More ❯

3rd Line Engineer – Mobile Device Management Hatfield (Onsite)Up to £52,000 PLEASE NOTE: YOU MUST BE ELIGIBLE TO OBTAIN SC CLEARANCE FOR THIS ROLE (BRITISH/ILR HOLDER) VIQU has partnered with a leading technology services organisation seeking an experienced 3rd Line Engineer with expertise in Mobile Device Management (MDM). This role … will play a key part in delivering secure, standardised, and high-quality mobile device services, managing large-scale enterprise estates, and supporting complex endpoint environments. Key Responsibilities of the 3rd Line Engineer – MDM: Manage and deliver end-to-end mobile device deployments, configurations, and support (iOS and Android). Oversee enrolment, configuration, policy management, and … contributing to a secure and scalable device estate. Support project-based initiatives as well as BAU operations, driving improvements in automation and efficiency. Key Requirements of the 3rd Line Engineer – MDM: Proven experience in a 3rd line or senior mobile endpoint engineering role. Hands-on knowledge of Workspace ONE Unified Endpoint Manager More ❯

3rd Line Support Engineer Location: London (Hybrid- 1 day in the office a week) Job Type- Permanent Our client is expanding their team and looking for a motivated 3rd Line Service Desk Engineer. The ideal candidate will have experience working with IT service providers and help desks. You will work with other … project work on the above technologies Ability to lead on projects across Modern Work and Azure, with some hand holding but with a desire to be self sufficient. Provide 3rd line support and handle escalation tickets for Modern Work and Azure technologies. Collaborate with customers and internal teams to ensure smooth project delivery and system … site visits when required. About You: Proven ability to deliver project work in line with best practices and deadlines. Confident troubleshooting and resolving complex issues at a 3rd-line level. Excellent communication skills, with a proactive and collaborative approach. Self-motivated, eager to learn, and capable of working both independently and as part of a More ❯

3rd Line Support EngineerPrinces Risborough (Hybrid)£35,000 - £40,000 We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in … the education sector. What you’ll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed More ❯

We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. Role 3rd Line IT Support Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of … hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of … for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level More ❯

3rd Line System Support +Permanent opportunity +On site Basingstoke + 55,000 - 61,000 +SC/DV cleared role Skills: +Solaris +3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering … extensive investigations on any ongoing Problem Records and escalate where necessary. Follow strict Security Procedures. Complete backups of live and reference platforms. Provide advice and assistance to 4th line SMEs when required Production of KBA's and/or Work Instructions to enable and assist colleagues Resolve and implement Ad-hoc work requests raised against the DJSC queue. … R2/2012 R2/Windows 7 Desirable - or willing to learn Active Directory Desirable - or willing to learn basic Exchange 2003 If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you’ll provide hands-on support across servers, desktops, laptops, mobile devices, specialist … the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you’ll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support servers (Windows 2012/2016), Exchange … Maintain IT documentation and ensure smooth daily operations. What we’re looking for: Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong More ❯

3rd Line Engineer – Mobile Device Management (MDM) Salary: £50,000 - £52,000 Location: Hatfield (on-site) Contract: Permanent, full-time (37.5 hours per week) Clearance: Security Cleared or willing to undergo vetting We're seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed … secure, large-scale mobile environments, ensuring devices are configured, compliant, and optimised using modern endpoint technologies. Key Responsibilities: Lead the end-to-end enrolment, configuration, and in-life support of mobile devices (iOS & Android) Manage OS updates, device policies, and escalated incidents from 2nd line teams Work with … tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX Oversee certificate creation/management and device onboarding/offboarding Liaise with internal technical teams, 3rd parties, and customer stakeholders to ensure aligned delivery Ensure environments are secure, standardised, and compliant with enterprise requirements Key Requirements: Proven experience in a 3rd line More ❯

3rd Line Team Leader As a Service Desk Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team … a satisfactory conclusion Meet personal and Team productivity and quality targets in line with Support Services Aid the Head of Service Desk to coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA … members of the Service Desk (1st Line & 2nd Line) & Field to ensure that their knowledge grows with the role Responsible for Quarterly reviews within the 3rd line team Deputise as Head of Service Desk where required Work closely with all teams within Managed Service to ensure a high level of communication is maintained More ❯

3rd Line WAN Network Support & Project Engineer (SC CLEARED) We are seeking a dynamic and self-motivated 3rd Line WAN Network Support & Project Engineer to join our team. This role is ideal for someone who is customer-focused and has a "right first time" approach to their work. You will … site Contract duration: 6 months - potential extension Mandatory : SC Clearance active Day-to-day of the role: Configure Juniper SRX & MX series routers to meet tight project deadlines. Support Business-as-Usual (BAU) operations to enable the delivery of secure network services globally. … Handle a mix of project/implementation work and general technical network support escalations. Work collaboratively with the network design community, sharing knowledge and upskilling within the 3rd line team. Act as a technical lead and point of escalation for network-related faults. Required Skills & Qualifications: In-depth knowledge of configuring and tuning Juniper SRX More ❯

Job Title: 3rd Line IT Support Engineer Location: Fleet - Hybrid - 3 Days in Office NON-Negotiable Type: Permanent We're looking for an experienced 3rd Line IT Support Engineer to join a growing IT team and play a key role in maintaining, supporting, and improving the company's IT infrastructure … and cloud environments. What you'll be doing: Acting as an escalation point for complex IT incidents and service requests. Providing technical support across software, hardware, and network infrastructure. Working on IT projects and supporting business transformation initiatives. Managing Azure environments (Entra ID, Intune, Defender 365, SharePoint, Exchange). Maintaining Windows Server, Active Directory, and virtualization platforms (VMWare … the IT Security team. Mentoring and training 1st and 2nd line engineers. What you'll bring: 5+ years of experience in IT support, ideally at 3rd line level. Strong understanding of Microsoft Azure and Microsoft 365 ecosystems. Knowledge of Windows Server, Active Directory, and Group Policy. Hands-on experience with virtualization (VMWare/ More ❯

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and … commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. … in setting up and maintaining hardware, software, and network systems. Deliver excellent customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should More ❯