Contact Centre Solutions Architect (NiCE CX ONE)
- Location
- Greater London, England, United Kingdom
knowledge Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction Workforce Engagement & Experience Optimisation: Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences Quality management, speech and interaction analytics … Performance management and continuous improvement practices Operational & CX Mindset: Deep understanding of modern contact centre operations Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation Passion for delivering connected, intelligent experiences where AI and humans work together ...