2nd Line Support Engineer
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £200 - £220/day
line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure/Entra ID and Exchange … Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial investigation ...