Technical Customer Success Manager (German & English Language)
- Location
- United Kingdom
watch and provide advisory to drive best practices adoption, solution optimization, component fine‐tuning, DLP configurations. Proactively monitor customer deployments and solutions, and drive communication as needed. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers … with a customer‐first mindset. Excellent customer management skills, including the ability to influence and manage deeply technical customers. Self‐motivated, with excellent interpersonal, communication, presentation, documentation skills. Demonstrated ability to translate technical concepts for various audiences. Ability to manage multiple accounts while prioritizing key customer needs. It would ...