Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy)
- Location
- Greater London, England, United Kingdom
issues and customer incidents; escalate complex technical or customer satisfaction issues when required Track customer cases through to resolution while maintaining clear and proactive communication Collaborate with product, development, and support teams to resolve customer challenges efficiently Document software issues, resolutions, and product improvements Create and maintain knowledge base articles … ability to work effectively within cross-functional teams, positively influencing outcomes and driving resolution without relying on formal authority Excellent verbal and written English communication skills (minimum Level C1) Advantageous Experience with RIB Candy Previous experience supporting software users, customers, or internal stakeholders What You Can Expect from ...