Customer Retention Supervisor
- Hiring Organisation
- IRIS Recruitment
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Customer Renewals Manager and work alongside colleagues in Manchester, Slough, and India. It’s a collaborative, close-knit team that values great communication and strong relationships - both internally and with our customers. The team you’ll lead manages renewals for our smaller Accountancy customers - high-volume, fast-paced work where … whether in B2B or B2C - comfortable managing pace, process, and precision. A strong understanding of customer retention and what drives long-term loyalty. Excellent communication skills , both written and verbal, with a calm and confident approach. Commercial awareness - confident discussing pricing, renewals, and the business impact of decisions. Empathy ...