21 of 21 Remote Support Specialist Jobs

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Overview Job title: Support Specialist - Accounting Software Department: Support Employment Type: Permanent - Full Time Location: Edinburgh Compensation: £29,250 - £33,450/year Description Our Support Team We pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a career … compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out this blog for more insight into … what life's like in our exceptional Support Team! The role We are currently hiring for a Support Specialist - Accounting Software. Joining as a Support Specialist means you'll bring knowledge and hands on experience of working in the accounting industry to further improve the experience of our customers. You'll receive structured training and More ❯

IT Support Specialist (Mac Based) - Global Executive Advisory Business Location: Central London (Hybrid - 3 days on-site) £50-£60k (dependent on experience) + Bonus & Benefits Our client, a global platform of companies at the forefront of talent advisory and executive search, is seeking an IT Support Specialist to join their growing London team. With a presence … is an exciting opportunity to join a dynamic, people-focused business recognised as one of the best workplaces by Inc. Magazine for multiple years. The Role As an IT Support Specialist, you will be responsible for implementing IT procedures and delivering best-practice solutions across the organisation. Acting as the first point of contact for end-user support … primarily Mac-based, so strong experience in macOS and MDM solutions such as Jamf or Kandji is essential. Key Responsibilities Act as primary contact for Tier 1/desktop support, including account access, applications, and peripheral connectivity. Troubleshoot and manage profiles, policies, and configurations using MDM tools. Support and educate users on conference room equipment. Escalate issues and More ❯

Senior Specialist IM Support | £85K | London | Financial Services Overview A leading global business is seeking a Senior IM Support Specialist to lead the support function for a complex Marketing IM software estate.This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders … and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes. Responsibilities Lead and mentor the IM Marketing Support team. Define and implement support strategy, policies, and processes. Manage ticketing, escalations, and vendor relationships. Collaborate on deployments, enhancements, and service introduction. Drive proactive monitoring, compliance, and continuous improvement. Partner with business stakeholders to align technology … with goals. Skills & Experience 5+ years’ experience in IM/software support. Proven experience leading technical support teams. Strong background in trading, risk, and back-office/ERP integration systems. Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow). Skilled in building, documenting, and improving More ❯

A Digital Design BIM Support Specialist job is now available to join a leading practice in London. This senior position sits within the digital delivery team and will provide both technical expertise and strategic guidance to ensure excellence across a wide and complex portfolio of projects. The role is focused entirely on supporting project teams in their use … the Year 2022 and ranked as a World Architecture Top 100 practice, this consultancy offers a rewarding and supportive environment for career growth. Role & Responsibilities Provide day to day specialist support to project teams using Revit, AutoCAD, Autodesk Construction Cloud, CDE solutions, Atvero and related digital platforms Lead digital coordination by running clash avoidance workshops, carrying out model … and internal quality standards. Required Skills & Experience Architectural background with a strong interest in digital design and delivery A minimum of ten years' experience working in BIM or digital support roles within the architectural sector and all candidates must have relevant UK experience Advanced knowledge of Revit, AutoCAD, Autodesk Construction Cloud and associated software Proven experience of applying BS More ❯

Job summary Join the NHS Business Service Authority as a Support Specialist! Are you passionate about using technology to make a real impact? Do you have experience in software support and a keen interest in supporting essential NHS services? Can you work closely with a talented and motivated team in a business-critical environment, maintaining and enhancing … inclusion networks Excellent pension (20.6% employer contribution) NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job As a Support Specialist your main duties will be: Ensuring critical NHS BSA back-office applications are supported and maintained to exceptional standards. These systems support thousands of current and … meet stated requirements. 4. Monitors and supports the efficient and effective running of bespoke, third-party and mixed services. Uses incident, problem, request andchange management processes and systems to support successful implementation of system enhancements and fault resolutions. 5. Possesses an advanced skill-level in the technologies (methodologies, languages etc) which have been adopted by BSA TechnologySolutions. 6. Supporting More ❯

Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

this position, including skills, qualifications, and experience. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

MicroHealth is seeking a Tier II Computer User Support Specialist to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy's fleet in the areas of Technical Support, IT Strategies and Client Services, and Cyber Security. Clearance: a T5 security … site required Location: Norfolk Naval Shipyard (NNSY) CIO C109, Portsmouth, VA 23709 Disclaimer: Candidates who do not meet the minimum requirements will not be considered Responsibilities: Provide comprehensive desktop support and service desk operations, troubleshooting hardware and software issues across Windows and macOS platform Support Microsoft 365 applications and services including Outlook, Teams, OneDrive, and SharePoint Utilize remote … support tools such as RDP and SCCM to diagnose and resolve technical issues efficiently Operate and manage ticketing systems (ServiceNow, BMC Remedy, Jira) for proper incident tracking, resolution, and escalation Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/ More ❯

Simphony Support Specialist A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. North Hospitality- Remote, US **One evening shift and one weekend shift per week required** What you'll be doing: Focusing on clients operating in Oracle Simphony 1 or 2 or Micros to support their technical questions for hardware, software or networking. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing … or electronic storage of documents. Assist team members in tracking all inventory, including RMAs. What we need from you: High school diploma or equivalent. 1+ years experience in technical support of Oracle Simphony required Minimum one (1) year experience in technical customer service. Excellent customer service skills. Excellent verbal and written communication skills. General knowledge of computers. Familiarity with More ❯

passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this role, you’ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries … and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating and maintaining accurate product documentation. Supporting new product releases by executing test scripts and contributing feedback. Building strong relationships … with customers and working closely with the wider support team to continuously improve services. What we’re looking for Strong communication and interpersonal skills, with the ability to explain technical concepts clearly. Good working knowledge of computer systems in a laboratory environment. Confident with general software use in Windows environments. Analytical problem-solver with the ability to manage and More ❯

Dynamics 365 Business Central Support Specialist Job Description I am actively seeking an enthusiastic support consultant, with experience supporting Dynamics NAV/D365 Business Central, for a brilliant new role with a reputable Microsoft Partner. The role will involve the successful candidate playing a key part in the day to day support of a growing customer … from either end user or partner perspective, and looking to build on your experience on fresh projects, this could be the role for you. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll More ❯

Dynamics 365 Business Central Support Specialist Job Description I am actively seeking an enthusiastic support consultant, with experience supporting Dynamics NAV/D365 Business Central, for a brilliant new role with a reputable Microsoft Partner. The role will involve the successful candidate playing a key part in the day to day support of a growing customer … from either end user or partner perspective, and looking to build on your experience on fresh projects, this could be the role for you. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll More ❯

means you must be a UK national or have resided in the UK for at least 5 years. This is a remote role with flexible working. The Associate Business Support Specialist will work within the Business Support Team within our busy Customer Delivery Department providing day-to-day administrative and operational support to the department. Duties … dependencies found within the Customer Office Collaborating with different teams to identify and implement process improvements Answering ad hoc queries from across the business Additional tasks as required to support the Customer Office function Core Competencies: Previous experience working for an IT services business a plus Good knowledge of the Office 365 suite, with proficiency in MS Excel in More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact … feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Collaborate closely with internal teams to ensure a seamless, consistent support experience. What You'll Bring Proven experience in customer support, ideally within SaaS or a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs … integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping people. A commitment to delivering exceptional customer experiences - every time. What We Offer More ❯

End User Services Specialist - IT Nottingham, hybrid Permanent Are you a people-focused IT professional who enjoys helping colleagues directly and delivering great user experiences? We're recruiting an End User Services Specialist to join a busy IT team in Nottingham. T his is a hands-on role where you'll support user onboarding, device fulfilment, and … User Fulfilment ticket queue and respond to incoming requests promptly and professionally. Maintain accurate asset records for end-user IT equipment and coordinate hardware fulfilment. Deliver face-to-face support, answering user questions (sometimes the same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify … can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market More ❯

we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support Advisor, you'll be the first point of contact for care providers using our eMAR and other SaaS products - guiding them through queries, solving problems, and ensuring every interaction … we'll give you the training you need to succeed. What You'll Do Be the friendly, professional voice for our customers, answering queries via email, chat, and phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed. … or over-the-counter products. Share tips, best practices, and self-help resources so customers get the most from our solutions. Work with internal teams to ensure smooth, consistent support for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a More ❯

Location : Forfar (Hybrid - 20% office-based until March 2026) Hours : Monday - Friday, 8:45am - 5:00pm Salary : £42,200 We're looking for a confident and capable Business Change Specialist to lead a programme of change that improves customer experience and financial processes across our organisation. In this role, you'll: * Lead and support change management initiatives with More ❯

time for practices across the country too. ️ Our Principles Exciting challenges lie ahead-guided by our principles , we'll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech-1: ️Simplify the complex Trust in radical truth and transparency Obsess over the quality of … problems, questions and ideas, quickly. Helping new customers get onboarded, and giving them an 11 experience - they deserve it! ️ To write best-in-class content so that you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and More ❯