12 of 12 Case Management Jobs in Yorkshire

water connection services for small developers, ensuring a seamless end-to-end customer journey from application acceptance through to connection readiness. Leading a case management approach supported by on-site technical teams, the role ensures applications are progressed efficiently, customers receive a high-quality service, and operational activities … aligned to customer needs and business priorities. Through effective leadership, performance management and coordination of both desk-based and field teams, the role drives safe, compliant and right-first-time delivery while continuously improving operational performance, customer satisfaction and overall service outcomes. Where you fit in: As our Water ...

Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‐facing tools that enable thousands of interactions every day. As a Principal Engineer … communicates with its members, and how colleagues across the Society deliver service that feels personal, connected and human. CEP enables the CRM, workflow, case management, marketing automation and low‐code applications that shape thousands of interactions every day. As these journeys scale in complexity and ambition, Skipton needs ...

firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee … operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience ...

engagement channels. Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies. Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences. Develop solutions that improve agent productivity, operational efficiency and customer outcomes. Support contact centre transformation initiatives … Automate and Dataverse). Experience building solutions with Microsoft Copilot Studio and conversational AI technologies. Solid understanding of Dataverse architecture, security models and data management practices. Experience delivering API-based integrations between enterprise applications. Commercial experience developing applications using .NET and React. Experience integrating Microsoft Teams and Azure Communication ...

engagement channels. Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies. Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences. Develop solutions that improve agent productivity, operational efficiency and customer outcomes. Support contact centre transformation initiatives … Power Automate and Dataverse. Experience building solutions with Microsoft Copilot Studio and conversational AI technologies. Solid understanding of Dataverse architecture, security models and data management practices. Experience delivering API‐based integrations between enterprise applications. Commercial experience developing applications using .NET and React. Experience integrating Microsoft Teams and Azure Communication ...

capabilities. Partner with senior stakeholders across Legal, Compliance, Technology and Information Security to gather, validate and prioritise business requirements. Define solutions for regulatory investigations, case management, search, review and export processes. Shape enterprise data retention and deletion strategies, ensuring alignment with regulatory obligations and legal hold requirements. Drive … data controls and governance policies. Work alongside architects and delivery teams to translate business requirements into functional and technical solutions. Lead product adoption, change management and stakeholder engagement across global business functions. Collaborate with strategic technology vendors to influence product roadmaps and adopt new platform capabilities. Support the development ...

Manager Sheffield 6 Month FTC An established and highly respected not-for-profit organisation is seeking an experienced IT Manager to lead the effective management, development and security of its digital infrastructure. This is a varied and hands-on role, offering the opportunity to shape and improve technology services … digital innovation, managing external technology suppliers, and promoting best practice in cyber security and information governance. Working as part of the wider support services management team, you will play a key role in delivering efficient, secure and future-focused technology solutions across the organisation. Key Responsibilities Manage, maintain ...

target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. • Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. • Provide hands-on architecture guidance for Agentforce agents, topics, actions … prompts, grounding, service workflows, escalation paths and human hand-off patterns. • Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation. • Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls. • Design and govern CI/ ...

/knowledge/experience: • Expertise in Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, platform events and integration patterns. • Strong Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements and Digital Engagement. • Strong Agentforce implementation skills including agent setup, actions, topics, prompt configuration, service workflow testing … stage of the recruitment process. Next Steps: Application Process Online application: You can apply directly through LinkedIn/by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com Skill-Based discussion: This will be a level ...

optimisation of Salesforce Field Service capabilities Supporting the introduction and adoption of Agentforce Driving integration with Microsoft 365 and other enterprise systems Improving case management, workflow automation and resource allocation processes Mentoring Salesforce engineers and developers to enhance technical capability across the function This is a predominantly remote ...

Website Designer & SEO Specialist Location: London (Fully Remote) Salary: £45,000 - £55,000 The Opportunity We're recruiting on behalf of a rapidly growing business looking to appoint a talented Digital Designer (Web, Landing Pages ...

Administration. Strong analytical skills with advanced Excel experience and confidence working with large datasets. Experience using HR systems (such as SuccessFactors) and case management tools like JIRA or ServiceNow. A proactive, process improvement mindset with the ability to identify opportunities to streamline ways of working. Excellent organisation, attention ...