Product Support Analyst
- Hiring Organisation
- Addition
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £28,000 per annum
quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need investigation or escalation. Help create and maintain useful product documentation … working in a SAAS organisation is preferred. Strong problem-solving skills with experience handling issues in a technical setting. Confident written and verbal communication skills, including a professional and personable telephone manner. A genuine interest in technology and the motivation to develop within a growing technical support function. ...