51 to 75 of 86 2nd Line Engineer Jobs

Are you an experienced 2nd Line IT Support Engineer looking for a role that offers stability, progression, and a real sense of purpose? Join an established Multi-Academy Trust dedicated to supporting Primary & Secondary schools, ensuring students and staff have access to cutting-edge IT services. £32,000 - £37,000 + Fantastic Benefits Crawley, West … Sussex Monday - Friday | 8am - 4pm (with some flexibility) Skills: 2nd Line support, Tier 2, Engineer, Technician, hyper-V, networking, server administration, Support engineer, IT support, Senior Tech engineer, service desk, technical support, IT Service Technician, IT Field Engineer, active directory, Aruba, Antivirus, SCCM, WDS Why join? Beyond a competitive … software) Supporting new application rollouts Setting up new users, managing passwords, and resolving account issues Responding to IT incidents within agreed timeframes What our client is looking for: Proven 2nd Line IT Support experience Strong Active Directory skills - adding/removing users, password resets, Group Policy Management Experience with Wi-Fi networks (Aruba preferred) and Switches/ More ❯

2nd Line Support Engineer - Education Sector - Local Government Pension Scheme Gloucester Up to £35,000 Interviewing ASAP The Role Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager in the delivery of … upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs and SLAs. Support the IT Network and Support Manager in ensuring that all stakeholders have access to the IT resources required to … perform their roles effectively and efficiently. Provide 2 nd line support to stakeholders effectively and efficiently. Provide desktop on-premise support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and More ❯

2nd Line/Field Engineer - 365/Servers/Networking - Maidstone Visiting client sites and remote in to resolve escalations 1st line can't fix. You'll diagnose, fix, and document-fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What you'll do Troubleshoot … VMware). Deliver mini-projects: hardware refreshes, Wi-Fi upgrades, small site moves. Own tickets end-to-end, hit SLAs, and keep crystal-clear comms. What you'll bring 2nd line/Field experience (MSP or multi-site is fine). Strong Microsoft 365, AD/Azure AD, Intune, and networking fundamentals. Driver's licence, great people … skills, cool head under pressure. 2nd Line/Field Engineer - 365/Servers/Networking - Maidstone Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the … escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st … line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the … escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st … line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience More ❯

2nd Line Support Engineer Location: Oxford Salary: Circa 40K 50K + Bonus + Benefits 2nd Line Support Engineers required by a fast-growing, Top Tech Company! This is a varied, challenging role in a talented team where youll be focused on BAU support, monitoring, and maintenance of live production systems Essential: Skilled More ❯

Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking … team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of … infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic More ❯

Job Title: Deployment Engineer (2nd Line) Location: On-site, London Day Rate: £150-£200 per day (inside ir35) Contract Duration:3-months Start Date:ASAP Working Pattern:Monday to Friday, 5 days on-site Overview: We are seeking aDeployment Engineerwith strong2nd line desktop support experienceto join a project team delivering large-scale hardware … standard printers Perform hardware swaps, upgrades, imaging, and user setup Support mobile device setup and configuration (iOS/Android) Liaise with users during deployments to ensure smooth transition Provideoccasional 2nd line supportas needed across hardware and end-user services Maintain accurate records of deployment and asset tracking Essential Skills & Experience: Solid experience in a2nd line desktop support or deployment engineer role Strong hands-on experience deploying Windows 10/11 devices Experience withlabel printers, laptops, and mobile device rollouts Excellent customer service and communication skills Ability to work independently and manage deployment tasks efficiently Must be eligible to work in the UK and operate inside IR35 What's On Offer: Day More ❯

Desktop Support Engineer (1st/2nd line) *Newcastle onsite* to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll provide 1st line support in line with SLAs, your responsibilities will encompass hardware deployment (PCs, laptops, phones), hardware repairs and replacements, inventory management, software installations, office moves and AV support. You'll have varied and interesting role with lots of learning and self development opportunities. Location: You will be based onsite in client offices in Central Newcastle on a … month Fixed Term Contract, likely to extend* Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st/2nd line) opportunity. #LI-DNI More ❯

Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to … to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual leave, rising to 25 (accruing a day … an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty... Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take More ❯

Job Title: 2nd Line IT Engineer Role This is a fast-paced opportunity to join a growing managed service provider, recently acquired by a major network infrastructure organisation. If you enjoy solving technical problems, thrive in a multi-client environment, and want to sharpen your skills across a variety of technologies, this role is for … real-world settings. Career progression Be part of a business that invests in its people with continuous learning, project opportunities, and access to the wider groups expertise. Responsibilities * Provide 2nd Line support for end-users via phone, remote tools, and on-site visits * Manage helpdesk tickets, incident resolution, and escalation when needed * Configure and support PCs, servers More ❯

Technical Product Support Engineer (2nd Line, SaaS) Team: Customer Experience Location: Thame Work Model: hybrid Work Type: Permanent Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the … expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the problem, analysing … General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice . Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and APIs by replicating errors, reviewing logs, and isolating root causes using More ❯

Job title: 2nd Line Engineer Location: Fareham Salary: £32k plus 3% bonus Candidates must be willing and eligible to go through SC security clearance for this role. Job description: We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made … and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via More ❯

per annum Hours: Full-time The Burford Recruitment Company is delighted to be working with a highly respected financial services organisation to recruit an experienced 2nd Line IT Systems Support Engineer. This is an excellent opportunity for a motivated IT professional to join a supportive in-house team, providing technical support across multiple sites and contributing to … the ongoing development of the company’s IT systems. The Role As part of a small, collaborative IT team, you will provide second-line technical support (with occasional involvement in third-line escalations) to colleagues across … the business. You will handle a wide range of technical issues, ensuring high standards of service while supporting the organisation’s growth and IT strategy. Key responsibilities include: Providing 2nd line response to IT queries via phone, remote access, and deskside support. Installing and configuring hardware, software, systems, networks, printers, and scanners. Supporting the company’s Microsoft More ❯

Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to DA's customers for the more complex and challenging tickets. You will be involved in … over the phone. Ensure detailed notes and time entries within each ticket. Technical troubleshooting Resolve and manage incident and problem tickets. Collaborate with the wider team (e.g., 3rd Line Engineers and other specialists) to find solutions to more challenging technical problems. Be the escalation point for the 1st line engineers. Provide guidance and coaching to help … documentation Follow the existing procedures and act as a champion of documentation on the service desk. Amend and create new guides where applicable. Review procedures created by 1st Line Engineers. Complete time and expense reporting requirements. Support training and onboarding of junior and new engineers in the DA office. Promote an inclusive, collaborative, and respectful working environment (lead More ❯

Role: 1st/2nd Line Support Engineer Location: Swindon + Field-Based (Local to Swindon) Salary: £26,000 £28,000 A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and More ❯

Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced … environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with … first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT More ❯

Job Description 2nd Line Network Security Engineer Location: Bracknell This role is shift-based We are seeking a shift-based engineer to provide 24x7x365 support for gateway, sensor, and DHCP technologies. The role involves technical oversight and guidance for shift technicians managing security enforcement devices, resolving complex faults, and liaising with Third Line support for escalations. Our purpose is to make the world more sustainable by building trust in society through innovation. As a Security Engineer, you will contribute by ensuring the operational effectiveness of our security technologies. Your role Your responsibilities include providing continuous support for gateway, sensor, and DHCP technologies, offering technical oversight and expertise to shift … technicians responsible for managing security enforcement devices both during and outside normal hours. You will support and resolve complex faults, liaise with the Third Line team for escalations, and cover technician responsibilities when needed. Your experience Experience in technical support within a service operations environment. Understanding of network concepts such as communication protocols and security technologies. Good communication More ❯

2nd Lin e Support Engineer Security Clearance Required - DV ('Developed Vetting') Location: Huntingdon, UK - Hybrid working policy 80% on-site UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical … and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication and customer More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication and customer More ❯

in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities: (Please note that this list is not exhaustive) - Answer incoming calls. - Provide 2nd Line customer facing and remote support structure. - Provide internal IT support when required. - Helpdesk and incident management. - PC and server configuration. - Firewall configuration and troubleshooting. - Daily system … including TCP/IP. - Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. - Experience as a support engineer in a service environment, particularly to SMEs. - Experience of the tech or ISP sectors. DESIRED SKILLS: - Knowledge of CRM/ERPs like Oracle/Salesforce, etc. Please note: This More ❯

in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities: (Please note that this list is not exhaustive) - Answer incoming calls. - Provide 2nd Line customer facing and remote support structure. - Provide internal IT support when required. - Helpdesk and incident management. - PC and server configuration. - Firewall configuration and troubleshooting. - Daily system … including TCP/IP. - Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. - Experience as a support engineer in a service environment, particularly to SMEs. - Experience of the tech or ISP sectors. DESIRED SKILLS: - Knowledge of CRM/ERPs like Oracle/Salesforce, etc. Please note: This More ❯