1 to 25 of 90 2nd Line Support Jobs

2nd Line Support Engineer Up to £35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP).The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line … management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm More ❯

2nd Line Support Engineer Up to £35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line … management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a … fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support More ❯

BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a … Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS/CULTURE: Comprehensive benefits package Hybrid working model, Supportive … and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC … or be eligible* We're looking for a 2nd Line Support Engineer to join a growing technical support team in Fareham . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service … and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and More ❯

2nd Line Support Engineer £30000 GBP Bonus Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (On-Site, Monday to Friday) Salary: £30,000 Security Clearance: SC required The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd … growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with SLAs and internal procedures Provide support for Windows … holidays Private medical insurance Double-matched pension scheme (5% employee/10% employer) For more information, please apply below or contact me directly. Reference: AMC/SCA/SLS 2nd Line Support Engineer Reference: AMC/SCA/SLS Postcode: PO13 #shca More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team … on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. Generous Holiday Allowance: 25 days' holiday … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and More ❯

NEW CONTRACT OPPORTUNITY WITH AN ESTABLISHED IT CONSULTANCY FOR A 2ND LINE SUPPORT ENGINEER WITH DV SECURITY CLEARANCE Job Title: DV Cleared 2nd Line Support Engineer Location: Birmingham (On-site) Contract Type: Contract (Inside IR35) Duration: 6 month rolling contract Clearance Required: Active DV (Developed Vetting) Working Pattern: Full-Time … On-Site To apply, email: Daily rate up to £200 Overview: We are seeking a highly skilled 2nd Line Support Engineer with active DV clearance to join our client's team in Birmingham. This is a full-time, on-site role supporting a secure environment and requires a candidate with a strong technical background and … the ability to work under pressure. Key Responsibilities: Provide 2nd line technical support across a secure infrastructure Troubleshoot and resolve hardware, software, and network issues Escalate complex problems to 3rd line or specialist teams where necessary Maintain documentation and update support tickets Support patching, upgrades, and deployments as needed More ❯

2nd Line Support EngineerLondonBoutique MSP Up to £45K + Benefits | London 2nd Line Support Engineer in London - Are you a capable and confident 2nd Line Support Engineer looking for greater technical variety and the chance to step up to 3rd line project work … engineers, and helping shape technical solutions. There's a clear progression route for those keen to step into 3rd line and lead project work. Key Responsibilities: Provide 2nd line support across a broad IT environment (hardware/software/networking) Mentor and assist junior team members Handle escalations from 1st line and resolve complex technical issues Assist in project planning and implementation Requirements: Proven experience in a 2nd line or technical service desk environment Strong troubleshooting skills across desktop, server, and networking issues Excellent communication skills and a proactive mindset Customer-centric attitude and ability to work well in a team Commercial experience in an MSP More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

1st/2nd Line Onsite Support Engineer - Managed Services Office 365, Windows, Windows Server, Networking, Active Directory, Backup, Firewall, Anti-virus, Backup My client is a leading and expanding IT Managed Services provider that have an opportunity for a dedicated 1st/2nd Line Onsite Support Engineer at one of … their client sites. As 1st/2nd Line Onsite Support Engineer you will have a broad range of technical skills across 1st and some 2nd line support including tech such as Office 365, Windows, Windows Server, Networking, Active Directory, Backup, Firewall, Anti-virus, Backup, alongside your technical skill set you … and support to a key client. You will be the face and the name of the company on this client site. Fabulous opportunity for a 1st/2nd Line Onsite Support Engineer to work for a fast growing MSP where they can offer genuine opportunities for growth and development. The role will require More ❯

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will join an innovative … but you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active More ❯

Job Title: 2nd Line Support Engineer Location: Glasgow (Office-based, 5 days per week) Type: Full-Time Permanent Salary: Competitive, based on experience Join Our IT Team - Support 800+ Users in a Fast-Paced Environment We're looking for a skilled and proactive 2nd Line Support Engineer to … key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks. Key Responsibilities: Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365) Provide day-to-day desktop support, hardware troubleshooting, and software installations Manage and support … the wider IT team to ensure smooth resolution of complex issues Maintain documentation and adhere to internal processes and SLAs What We're Looking For: Proven experience in a 2nd line support or desktop support role Strong working knowledge of Microsoft 365 Confident troubleshooting desktop, printer, network, and hardware issues Experience supporting a More ❯

2nd Line Support Technician - Join a Fast-Growing MSP Redhill| £37,000 - £45,000 (DOE) | Career Growth | Diverse Tech Stack Are you a capable 2nd Line Technician ready to take the next big step in your IT career? Do you want hands-on exposure to enterprise-level tech, access to continuous learning … team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset—and your career—to the next level. The Role As a 2nd Line Support Technician , you’ll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery … dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments. Your Day-to-Day Be the go-to for 2nd line technical queries via phone, email, and ticketing systems Deliver first-class service and manage issues from start to resolution Support Microsoft Windows environments, servers More ❯

2nd Line Support Engineer London (Baker Street) - Hybrid (2 Days Onsite, Including Wednesdays) £35-45k Base + Rapid Growth Opportunity We're working with a well-backed, fast-scaling business that's transforming its sector on a global scale. With strong leadership, an ambitious roadmap, and major traction already in place, this is a … brilliant time to get involved. As they continue to expand, they're looking for a 2nd Line Support Engineer to play a key role in keeping customers happy, spotting issues early, and supporting the wider tech function. This is a hands-on role that blends technical support, troubleshooting, and light QA-ideal for … someone curious, collaborative, and excited to grow in a fast-paced product environment. The Role: Own and resolve 2nd line (L2) support issues, digging into technical details Spot bugs and data mismatches-especially when pulling from the front end Write or suggest small fixes and new integrations Collaborate closely with QA and Engineering to troubleshoot More ❯

2nd Line Support Engineer Excellent opportunity for an experienced 2nd Line Engineer with MSP experience to join a growing managed service provider delivering high-quality IT support to a broad client base. Full-time, permanent position based in Kent, offering a competitive salary, a range of shift patterns, and excellent … develop professionally and technically. What will you be doing? This is a hands-on, client-facing technical role within a dynamic engineering team. You'll be responsible for delivering 2nd line support across a variety of systems and environments through both remote and on-site service. Responsibilities include: Managing support tickets covering desktop … Apply... Please apply through this advert or send your CV directly to By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - 2nd Line Support, MSP, Windows Server, Office 365, VMware, Hyper-V, Networking, VoIP, Azure AD, Intune, Desktop Support, CISCO, Firewalls, Meraki, Client-Facing More ❯

2nd Line Support Engineer £28,000 - 32,000 GBP Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (Full-time on-site) Salary: Circa £30,000 + Up to 5% Bonus + Training & Career Progression A fantastic opportunity has arisen for an … office-based position with excellent opportunities to grow into more senior technical or project-focused roles - the vacancy has become available due to internal promotion. The Role: As a 2nd Line Engineer, the successful candidate will provide technical support to users and systems across a secure site, responding to service desk tickets, deploying software, resolving … site delivering essential training for UK defence personnel For further information, feel free to reach me at 02895213213, or simply apply! Reference: AMC/RKI Reference: AMC/RKI - 2nd Line Support Engineer Postcode: PO13 #riki More ❯

1st/2nd Line Support Poole - 5 Days onsite £28,000 - £32,000 + Monthly Bonus + Holiday + Pension This is an excellent opportunity for an 2nd Line Support Engineer to join a growing company in a highly varied role. This company is a leading provider of essential products … Cisco Firewalls. Essential skills also include server patching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration. This is a fantastic opportunity for a 2nd Line Support engineer looking for a varied role to join a market leader within its industry. The Role: Resolve user issues and manage all incident … Microsoft Teams support. Skilled in Cisco Firewalls and server patching. Experienced in VMWare and Datto backup/DR. Proven track record in a similar position: 2nd/Second Line Support, IT Support, IT Technican. Reference Number: BBBH257614 To apply for this role or for to be considered for further roles, please click "Apply More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's success. As our business grows and evolves it is essential … infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be … responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support or Cloud Service Providers Document all support More ❯

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems … to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only)). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange … user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK More ❯

2nd Line IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K – £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health … grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You’ll work directly with our clients across a range of cutting-edge … ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as More ❯

IT Support Technician (1st & 2nd Line Support) Location: Bournemouth Salary: £25,000 -£33,000 (DOE) Hours: 40 hours a week working in the office. We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions-focused IT Support … key role in supporting both the technical operations and the ongoing growth of the business. As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide range of clients across various industries. You'll gain hands-on experience with diverse technologies and contribute to a fast … paced, client-focused environment that values innovation and teamwork. Responsibilities of the IT Support Technician: Deliver responsive and effective 1st & 2nd line technical support to clients. Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and broader IT infrastructure. Install, configure, and maintain a variety of hardware and software systems. Conduct network troubleshooting and More ❯

2nd Line Support AnalystAkkodis are currently working in partnership with a leading service provider to recruit an experienced 2nd Line Support Analyst to join their leading support team in Bristol. The RoleAs a 2nd Line Support Analyst you will deliver BAU/Project More ❯

2nd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 2nd Line Support Analyst to join their leading support team in Bristol. The Role As a 2nd Line Support Analyst you will deliver BAU More ❯