Perform OS updates, patching, and configuration changes Ensure devices are compliant, secure, and fully functional before user delivery Environment & Tools Hardware: Dell, Lenovo, HP, Apple OS: Windows 10/11, macOS Tools: Intune, SCCM, AutoPilot, Jamf Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow Experience & Skills 3+ years in desktop … user support with the Tech stack of Hardware: Dell, Lenovo, HP, Apple OS: Windows 10/11, macOS Tools: Intune, SCCM, AutoPilot, Jamf Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow Strong hands-on experience with laptop builds and user device support Comfortable supporting users face-to-face, over phone, and remotely ...