Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer … we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our More ❯
Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability. We, Deepki, are currently looking for a Customer Solutions Engineer in London. You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the … to the development of advanced processes and automations to enhance data quality and efficiency. Collaborate with the product team to envision the future enhancements of the platform. Identify additional customer needs, manage customer roadmaps, and propose complementary offers. Foster knowledge sharing by producing relevant documentation and expertise notes. Profile : Bachelor's or Master's degree in Engineering or … quality and methodology. Excellent communication and teaching abilities, with fluency in English. Strong analytical skills and the ability to analyze data workflows. Team player with a keen sense of customer interaction. Nice-to-Have: Interest in Python, R, or other coding languages. Familiarity with agile development methods (Scrum, Sprint, etc.). Professional experience with Excel. Previous experience in utilities More ❯
eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team … partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your Impact Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Expert - Acts as the product … new features and developing additional innovative use cases Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Your Experience Experience as a Security Incident Responder or SOC analyst/manager Experience with development and maintenance of scripts in Python JavaScript or PowerShell More ❯
Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯
The Digital Commerce division is committed to digitalization as a means of creating a networked BAUHAUS of the future. Our focus is always on the customer and we aim to create the perfect digital shopping experience. An agile working environment, innovative solutions and committed employees drive the business - and the best indication of this is the company's success More ❯
worked in a client-facing role providing technical expertise for commercial business activities? Are you a dynamic, pro-active go-getter, happy to jump onto calls or travel to customer sites to promote technology? This Cambridge based company seek a Customer-Facing RF Consultant Engineer to join their commercial team providing key technical expertise within sales and … support and expert guidance; developing product demos; collaborating with internal teams to generate data requested by customers; act as point-of-contact for clients; ensure engineering programmes align with customer expectations. Requirements: - Strong communication skills including demonstrable experience in a technical customer-focused role (this should include technical presentations, negotiations, and documentation). - Strong background experience in RF … flexibility as global travel is part of the job. On offer is a competitive salary including share option scheme. Keywords: Technical Support, Consultancy, RF Engineering, Semiconductor, Mobile Phone OEMs, Customer-Facing, Worldwide Travel, Cambridge/Hybrid Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we More ❯
cutting-edge team, this is your moment! Locations: On-site in Washington D.C. Apply now and launch your career in AI innovation! The perfect candidate is a versatile software engineer who thrives on direct client interaction, adeptly transforming unclear requirements and challenges into well-defined, sustainable solutions through close collaboration with Product and Engineering teams. This role sits at … the crossroads of customer delivery, product development, and engineering, offering a wide range of experiences and allowing you to engage both your analytical and creative skills. Responsibilities: Implement end-to-end data integrations, syncing customer data to the platform and back Collaborate with customer engineering teams to optimize data pipelines, including contributions to the design of API … face, resolving technical issues that affect service delivery Take responsibility for the technical experience of customers throughout their engagement. Collaborate with account executives and product managers to identify specific customer feature requests Gain technical expertise in areas such as Large Language Models, 2D Image Annotation, and API integrations Promote the technology and engage with customers at major events Candidate More ❯
cutting-edge team, this is your moment! Locations: On-site in St. Louis Apply now and launch your career in AI innovation! The perfect candidate is a versatile software engineer who thrives on direct client interaction, adeptly transforming unclear requirements and challenges into well-defined, sustainable solutions through close collaboration with Product and Engineering teams. This role sits at … the crossroads of customer delivery, product development, and engineering, offering a wide range of experiences and allowing you to engage both your analytical and creative skills. Responsibilities: Implement end-to-end data integrations, syncing customer data to the platform and back Collaborate with customer engineering teams to optimize data pipelines, including contributions to the design of API … face, resolving technical issues that affect service delivery Take responsibility for the technical experience of customers throughout their engagement. Collaborate with account executives and product managers to identify specific customer feature requests Gain technical expertise in areas such as Large Language Models, 2D Image Annotation, and API integrations Promote the technology and engage with customers at major events Candidate More ❯
Role: Customer Solutions Engineer (Data/Cloud/AI) Location: Remote, UK Salary: Salary circa £70,000 - £85,000 DoE This is a rare opportunity to join a company that’s not just innovating in simulation data, they’re redefining how it’s used to enhance human performance. Their flagship product is already the go-to platform in … business that are solving, actual, real-world problems. Mission-led. With business demand accelerating, they’re now looking for a technical solutions expert to sit at the heart of customer engagement... someone who can combine technical depth with commercial instinct. You’ll be the critical link between Product, Sales, and Engineering, helping some of the world's most advanced … isn’t a sales role, but will be involved in the sales process Comfortable working closely with technical and executive teams alike Perfect for someone from a pre-sale, customer engineering, or solution architect background who wants to work on genuinely meaningful challenges, in a growing, mission-led team. Can be based from anywhere in the UK, London, Birmingham More ❯
