10 of 10 Deskside Support Jobs

adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer … take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment rooms to comply with IT … Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments. Support the set-up of new offices, sites or projects across the local region. Management of Service Now 'Stock Rooms' and ownership of goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset More ❯

our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. Role- Deskside Support Technician Location- Netherlands (Venlo for 4 days in a week and OSS once in a week) Job Type- Full Onsite (5 days a week) Full time Employment … Contractual (6 Months duration) KEY RESPONSIBILITIES & JOB DESCRIPTION: Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB … CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. Travel to the Near By Site in case of a need Work from More ❯

Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. … The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The types of work a candidate for these positions should expect to perform include but aren't limited to the following: • Deskside support for any user … where a ticket has been dispatched from the Service Desk or identified by the on-site user base • Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail • Installation of specialty software which is not already packaged in SCCM • Removal of devices from the network as directed by Security More ❯

This team prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and … effectively, and the ability to work across multiple teams without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of … the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided. All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and More ❯

DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at . About the Opportunity DMI is looking for a Client Services Support Technician 2 to support a federal customer in the DC Metro area. Duties and Responsibilities: Act as a lead technician in the performance of onsite Support activities. … and associated Peripherals and related Software. Lead teams in the performance of onsite Updates, Configuration changes, or Software installations. Lead teams in the performance of bulk MACDs. Lead technical Support and setup during special events such as conferences. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs. Resolve escalated Service delivery issues, including communicating … Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues. Qualifications Education and Years of Experience: BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Five or more years of experience in service delivery and Network hardware and software More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment … with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely and effective resolution of IT support requests and incidents. Monitor Deskside performance … metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems More ❯

drives you to be better, be more and ultimately, be more fulfilled. Candidate should have Valid authorization to work in Netherlands Primary Role: Responds to client inquiries Provides technical support to users Troubleshoots hardware and software issues Provides instructions or directly sets up desktop hardware Assists with installation of computer software and operating system updates Records logs of rendered … support Required Skills: Prior experience in desktop support or related field In-depth knowledge of desktop hardware and software systems Proficient in computer operating systems such as Mac, Linux, and Windows Exceptional time-management and multitasking abilities Strong problem-solving and interpersonal skills Strong communication knowledge Written and Read in English Flexible with working hours. Overall experience More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4. … To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4. … To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Scroll … any responsibilities successful candidates can expect. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯