16 of 16 Help Desk Support Technician Jobs

Helpdesk Support Technician Role location – Cambridge, UK/Hybrid working Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners enabling the company to achieve … upon to provide solutions to technology challenges as well as educate end users on utilizing available tools to perform their tasks more efficiently. What to expect: IT phone support to stakeholders globally (On rotating basis) Computer imaging and troubleshooting Technical advice and guidance for Hologic employees Hardware procurement, inventory, disposal support VIP/Executive support … on installations, upgrades, preventive maintenance IT Helpdesk ticket response and closure On call – out of regular business hours on a rota basis What we expect: Experience in an IT Help Desk support role Windows 10/11 experience Microsoft Office/Office 365 Laptop and printer hardware knowledge required Mobile Device support experience (iOS More ❯

Description PWS Title: Help Desk Technician/Tier III Support Clearance Type: Top Secret Contingent upon award Responsibilities: Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to … DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy. One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules. Assist … users informed of progress and resolution timelines. Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents. Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration More ❯

about partnering with their customers and supporting them to get the most from our solutions and that’s why they’re looking for an all-star Tier-2 Support Specialist to be the next line of defence for their industry leading pharmacy automation lines. If you're tech savvy but also love working with people, we'd love … overall customer experience Properly document all interactions within ticketing systems Provide proper details for escalated issues to a Tier 3 team for success Provide well-thought out direction to help customers deploy and maintain existing products Author and review knowledge base content to promote support scalability and improve self-service capabilities Provide feedback within the organisation about … that can be addressed before they become serious or widespread Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement Provide technical (Help Desk) support to learning management systems’ users What You'll Need to Succeed Two or more years of experience in customer support, technical support More ❯

About the Company We are a rapidly growing organisation based in Central London, providing cutting-edge IT solutions and technical support to businesses across various industries. As part of our expansion, we are looking for a proactive IT Support Technician/Helpdesk Support to join our team. This role offers an excellent … opportunity to develop technical skills while supporting a dynamic and fast-paced IT environment. Role Overview As an IT Support Technician , you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance … while gaining hands-on experience in IT support. Key Responsibilities Providing first-line technical support for hardware, software, and network-related issues Troubleshooting and resolving IT problems via phone, email, and remote access tools Setting up and configuring computers, printers, and other peripherals Assisting with user account management, password resets, and system access requests Installing and updating software More ❯

Summary The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will … provide technical support, customer service, and documentation assistance as part of a 27-person IT support team on-site. This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements. Responsibilities Provide Tier 1 customer service support during assigned 8-hour shifts. Respond to IT issues … Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\ If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

We're Hiring: Helpdesk Support Technician – Payments Brentwood, UK | Full-Time | On-site Adflex is growing — and we're looking for a Helpdesk Support Technician to join our Service Support team. In this role, you'll be the first point of contact for our business customers, logging, triaging, and tracking … technical support tickets related to our card processing services. You'll play a key role in ensuring issues are resolved quickly, accurately, and professionally. We're looking for someone who’s: ✔ Exceptionally detail-oriented ✔ Great with customers over the phone and via email ✔ Organised under pressure ✔ Proficient with Microsoft Office (especially Excel & Word) ✔ Experienced in helpdesk or technical … support (1+ year) Key responsibilities: Accurately log and prioritise incoming tickets Triage issues and escalate where needed Communicate with customers throughout the support process Support account setup and closure Collaborate with internal teams and improve support workflows Why Adflex? We're a trusted provider of B2B payment solutions, supporting enterprise customers across More ❯

Responsibilities & Qualifications RESPONSIBILITIES The Help Desk Support Technician will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications , using the customer's Information Technology Service Management (ITSM) tool set to document, process, and monitor incidents, problems … inquiries, and change and service requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions . The Help Desk Support Tech will : P rovide t echnical advice and guidance on installation, adaptation, configuration or enhancement of customer technical products, programs Perform problem resolution on … more in-depth technical support level than Tier 1. Support to Tier 3 specialists , as they handl e the most difficult or advanced problems Desk-Side Suppor t as requested , including Providing deskside assistance to resolve customer incidents and locally resolving systems account and access management issues Tailoring directory service entries, organizational mailboxes, and distribution More ❯

Responsibilities & Qualifications RESPONSIBILITIES The Help Desk Support Tech will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications , using the customer's Information Technology Service Management (ITSM) tool set to document, process, and monitor incidents, problems, inquiries, and … change and service requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions . The Help Desk Support Tech will : P rovide t echnical advice and guidance on installation, adaptation, configuration or enhancement of customer technical products, programs Perform problem resolution on the telephone … more in-depth technical support level than Tier 1. Support to Tier 3 specialists , as they handl e the most difficult or advanced problems Desk-Side Suppor t as requested , including Providing deskside assistance to resolve customer incidents and locally resolving systems account and access management issues Tailoring directory service entries, organizational mailboxes, and distribution More ❯

Social network you want to login/join with: Service Desk Analyst/IT Support Help Desk Technician (Monday to Friday), Tipton col-narrow-left Client: nGeneration Location: Tipton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 7db4baf3ceee Job Views: 8 Posted: 22.06.2025 Expiry Date: 06.08.2025 … col-wide Job Description: nGeneration is looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our … of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from Consultancy to Outlet Support and Maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head More ❯

Social network you want to login/join with: Service Desk Analyst/IT Support Help Desk Technician, Tipton col-narrow-left Client: nGeneration Location: Tipton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: fce007dab107 Job Views: 10 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job … Description: nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers … the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers, keeping the … of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head … network and database structures, alongside computer hardware and Windows desktop support. Experience with hospitality and retail EPoS systems, or previous work within these sectors, is preferred. Experience IT Support: 1 year (preferred) Hospitality: 1 year (preferred) Work location: In person Benefits We highly value our employees and offer a comprehensive range of benefits, including: Training opportunities to enhance More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping … the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head … computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Experience: IT Support: 1 year (preferred) Hospitality: 1 year (preferred) Work Location: In person Benefits Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. More ❯

accountability and strive for "First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and accurately under pressure This is an excellent opportunity More ❯

accountability and strive for "First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and accurately under pressure This is an excellent opportunity More ❯

and Responsibilities: Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling Ensure client users access to equipment in good working order Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction Work cooperatively with on-site teammates, as assignment requires Ensure … visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees. Deploy and recover laptop and desktop images Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Assist with More ❯

and Responsibilities: Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling Ensure client users access to equipment in good working order Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction Work cooperatively with on-site teammates, as assignment requires Ensure … visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees. Deploy and recover laptop and desktop images Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Assist with More ❯