1 to 25 of 34 Help Desk Support Jobs

Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the … country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance) KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for … the Gravity DevSecOps Pipeline , supporting U.S. Space Force and Department of Defense (DoD) missions. As the Help Desk Support Lead, you will manage daily technical support activities, resolve complex technical issues, and ensure smooth operation of the pipeline's CI/CD processes. This More ❯

Responsibilities & Qualifications RESPONSIBILITIES The Help Desk Support Technician will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications , using the customer's Information Technology Service Management (ITSM) tool … requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions . The Help Desk Support Tech will : P rovide t echnical advice and guidance on installation, adaptation, configuration or enhancement of customer technical products … support level than Tier 1. Support to Tier 3 specialists , as they handl e the most difficult or advanced problems Desk-Side Suppor t as requested , including Providing deskside assistance to resolve customer incidents and locally resolving systems account and access management issues Tailoring directory More ❯

Responsibilities & Qualifications RESPONSIBILITIES The Help Desk Support Tech will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications , using the customer's Information Technology Service Management (ITSM) tool … requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions . The Help Desk Support Tech will : P rovide t echnical advice and guidance on installation, adaptation, configuration or enhancement of customer technical products … support level than Tier 1. Support to Tier 3 specialists , as they handl e the most difficult or advanced problems Desk-Side Suppor t as requested , including Providing deskside assistance to resolve customer incidents and locally resolving systems account and access management issues Tailoring directory More ❯

Overview DecisionPoint is currently looking for a Junior Help Desk Support Services Specialist in support of The Department of State Office of Inspector General (OIG). This position is on-site in Arlington, VA. Duties & Responsibilities Provide support in OIG enterprise Desktop … knowledgeable in Office 365, Windows 10, Teams, Adobe. Obtain end-user acknowledgment for completion of service request. Skilled in interpersonal communications aligned to receiving Help Desk support calls and responding to verbal and written queries for IT assistance users via telephone, email, walk-up, and directly … PBX, and network software programming. Excellent communication skills and is able to interact with other teams in the IT industry Preferred additional qualifications are: Help Desk or Call Center experience Knowledge of IT management tools, but not limited to (active directory, iTunes, polycom, Azure) Our Equal Employment Opportunity More ❯

Client Service Technician - Help Desk Support S2Technologies is currently seeking qualified candidates to join our team. We are currently looking for candidates who have experience providing help desk support. As a Client Service Technician/Help Desk Specialist you will provide end … installing from the communication to the end device. The qualified candidate shall perform the following tasks: Experience/Responsibilities: Possess 3 years of Helpdesk Support Experience. Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as More ❯

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Warrington. This resource will be supporting end users, C-Suite executives, and their lab environment. … will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day. Qualifications: Experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems. Familiarity with basic troubleshooting and support of Linux Operating Systems. Strong … experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets Experience with O365 administration. Experience working with ticketing systems such as Jira. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced More ❯

DAI Help Desk Support- Journeyman -J Position Description he DAI Helpdesk Support Specialist (Journeyman will be responsible for providing comprehensive operational and maintenance support for the Defense Agencies Initiative (DAI). This role includes managing a helpdesk to support … DAI stakeholders, and maintaining up-to-date business process and architecture materials. The team will handle approximately 300-400 new tickets monthly and support system migrations, updates, and operational cycles. This position is located in Quantico, Va Your future duties and responsibilities: 1. Helpdesk Management: - Operate and maintain … reports to government PM. 3. Documentation and Process Support: - Develop, update, and maintain DAI Business Process and Architecture materials, including SOPs and desk guides. - Support System Change Request processes, including documentation and tracking. 4. Program Management: - Compile helpdesk ticket metrics and participate in monthly meetings More ❯

Currently interviewing for Help Desk Support, tier I! Hours: Monday-Friday 2-10pm or 3-11pm. Must have a current/active TS/SCI with polygraph clearance. • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and … access through desktop mirroring and other remote access applications for worldwide sites • Identify, investigate, resolve, and follow-up problems brought to the help desk by users of cloud infrastructure Training provided! A+ or Network+ certification to be considered. High School Diploma or GED and 5 years More ❯

Job Title: 2nd Line IT Service Desk Engineer Location: Basingstoke, RG24 9RA Salary: £35k + (subject to proven experience and qualifications) Job Type: Permanent - Full Time Progression to: 3 rd Line/T3 IT Service Desk Engineer/Project Engineer PLEASE NO AGENCIES We are looking for a … Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination) Server and Workstation Hardware Backup Solutions and Disaster Recovery Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect) Understanding of Cyber best practices, and experience in supporting and deploying technologies such as … relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Helpdesk, IT Technician, ICT Support More ❯

Job Type Full-time Description Location: Ft. Belvoir, VA or St. Louis , MO Position: Full-time The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user … services contained in the IT Service Catalog and assist with any question concerning IT services. Specific Responsibility Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Responds to email or … ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk. Attempt First Call Resolution (FCR) for all requests received. Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. Ability More ❯

DAI Financial System Help Desk Specialist - US Marine Corps Systems Position Overview: We are seeking a highly skilled and experienced individual to assist the US Marine Corps DAI (Defense Agencies Initiative) Financial System users by providing exceptional help desk services. The ideal candidate will have a … Maintain detailed records of resolutions for future reference and knowledge base updates. • Collaboration and Coordination: Work closely with the DAI PMO and other support teams to ensure seamless incident management. Assist in identifying trends or recurring issues to recommend long-term solutions and improvements to system performance. • Customer … Support: Deliver high-quality customer service to government users by promptly addressing their concerns and inquiries. Offer user training and guidance to enhance familiarity and efficiency in utilizing the DAI Financial System. Required Qualifications: • Demonstrated experience (minimum 6 years) working with the US Marine Corps DAI Financial System More ❯

Interviewing NOW for a Help Desk/System Administrator I, Tier I! TS/SCI with POLYGRAPH clearance required. Hours: Monday-Friday 2-10pm or 3-11pm • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software • May coach … and provide guidance to less-experienced professionals • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of More ❯

Job Title: IT Mart - Tech Support Specialist Work Location: Washington, DC, and the immediate DC area (Northern VA) (100% onsite required) Work Hours: 8.5-hour workday with core hours from 8am -4:30pm (with lunch break) Clearance Required: US Citizen, Secret Project Overview: IT Mart - Tech Support … Duties consist of creating, modifying, and managing all Department of State accounts, creating, and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level. Key … Responsibilities: Performs systems administrative and operational duties on computer systems Perform account management duties in Active Directory Welcome and greet customers when handling front desk operations Analyze, evaluate, test and repair basic hardware problems Prepare activity and progress reports regarding support activities Respond, investigate, and correct problems More ❯

Job Title: IT Support Analyst Job Sector: Semiconductor/Technology Job Type: Contract Duration: 6 Months Location: Cambridge, UK This role is working with a Korean consumer electronics company. To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering … issues and manage rules via GUI Troubleshoot Windows, Outlook, and other common software Deliver induction sessions for new starters Manage assets via the Service Desk Portal Log and respond to incidents/requests using the IT Helpdesk platform Create and manage user accounts Administer security tools (e.g. NASCA, ESCORT … Write and maintain user-facing FAQ/How-To guides on Confluence Provide one-to-one support where necessary Investigate incidents proactively and resolve issues on affected systems Identify root causes of incidents and communicate updates to users Coordinate with the centre’s IT Engineer to test system More ❯

Job Title: IT Support Analyst Job Sector: Semiconductor/Technology Job Type: Contract Duration: 6 Months Location: Cambridge, UK This role is working with a Korean consumer electronics company. To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering … issues and manage rules via GUI Troubleshoot Windows, Outlook, and other common software Deliver induction sessions for new starters Manage assets via the Service Desk Portal Log and respond to incidents/requests using the IT Helpdesk platform Create and manage user accounts Administer security tools (e.g. NASCA, ESCORT … Write and maintain user-facing FAQ/How-To guides on Confluence Provide one-to-one support where necessary Investigate incidents proactively and resolve issues on affected systems Identify root causes of incidents and communicate updates to users Coordinate with the centre’s IT Engineer to test system More ❯

Job Title: IT Support Analyst Job Sector: Semiconductor/Technology Job Type: Contract Duration: 6 Months Location: Cambridge, UK This role is working with a Korean consumer electronics company. To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering … issues and manage rules via GUI Troubleshoot Windows, Outlook, and other common software Deliver induction sessions for new starters Manage assets via the Service Desk Portal Log and respond to incidents/requests using the IT Helpdesk platform Create and manage user accounts Administer security tools (e.g. NASCA, ESCORT … Write and maintain user-facing FAQ/How-To guides on Confluence Provide one-to-one support where necessary Investigate incidents proactively and resolve issues on affected systems Identify root causes of incidents and communicate updates to users Coordinate with the centre’s IT Engineer to test system More ❯

Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II) located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to … unbelievable levels! Clearance Requirements: Secret Clearance . The contractor shall provide on-site support for SDDC's OIS NIPRNET and SIPRNET customers. Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations. The contractor shall More ❯

resources of Lockheed Martin to keep the threats at bay. Cyber Lockheed Martin Who we are: Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices-based architecture and cutting-edge technologies. More ❯

request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician will provide desk side support to customer. Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities … as networking systems in use at customer sites. Requires experience and knowledge of installation, configuration and troubleshooting of computers. Must have basic knowledge of help desk call tracking management systems. Requires strong communication and excellent customer service skills and able to effectively interface with high ranking and senior … at a Tier I and Tier II level Education Requirements Associate's degree in an Information Technology field or 2-3 experience in Service Desk Operations Security Requirements Must have current Top Secret Clearance and meet the requirements of DCID 6/4. Eligible for Top Secret SCI Physical More ❯

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and … network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote … Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating More ❯

their business needs and design IT solutions that resonate with both the business and the user. We are currently looking for a Desktop Support Technician to support one of our major clients. Come join our team JOB TITLE: Desktop Support Technician EMPLOYER: CEdge INC … Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems … are a must. Clearance Required: Secret Clearance, IAT Level 2 Bachelor's Degree preferred or 3-5 years prior customer service, call center or help desk experience is required Qualifications: Clearance Required: Secret Clearance, IAT Level II CompTIA sec + More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently … and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently … and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in IT with excellent customer service skills is required for a well-established award-winning cloud solutions company based in Colgate, Horsham, West Sussex. … to customers. As the first point of contact within the Network Operating Centre you will employ your interpersonal skills combined with technical knowledge to help resolve or escalate customer issues. This job would be perfect for someone with experience within a similar role looking for a new challenge but … a strong team player DESIRABLE Awareness of OSI model Awareness of ITIL framework Awareness of WAN/MPLS technologies Experience working within a service desk environment Experience with working with ISP suppliers Knowledge of BT infrastructure, support processes and systems BENEFITS Subsidised Health and subsidised dental care More ❯

to businesses across various industries. As part of our expansion, we are looking for a proactive IT Support Technician/Helpdesk Support to join our team. This role offers an excellent opportunity to develop technical skills while supporting a dynamic and fast-paced IT environment. … Role Overview As an IT Support Technician , you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance while gaining hands-on experience in … IT support. Key Responsibilities Providing first-line technical support for hardware, software, and network-related issues Troubleshooting and resolving IT problems via phone, email, and remote access tools Setting up and configuring computers, printers, and other peripherals Assisting with user account management, password resets, and system access requests More ❯