1 to 25 of 237 Support Technician Jobs

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise … own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities … Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote More ❯

2nd Line IT Support Technician Ilkley - Office based Up to £35,000 per annum Join a Collaborative MSP Team in Ilkley. Our client is looking for a 2nd Line IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support local businesses across a range of technologies … working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across All … Levels: Provide expert 2nd and 3rd Line support, resolving escalated and complex technical issues with a focus on client satisfaction. Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations. Build strong, trust-based relationships with clients, delivering both remote and on-site support. As part of a More ❯

to empower small and medium-sized businesses (SMBs) by transforming their IT infrastructure into scalable, secure, and cost-effective systems. We help our clients boost productivity, streamline operations, and support hybrid and remote work environments—enabling them to thrive in an increasingly digital world. With a focus on reliability, efficiency, and strategic innovation, DataConnectivity helps businesses stay ahead in … today’s digital-first environment. Role Overview As an IT Support Technician at DataConnectivity, you will play a pivotal role in delivering an exceptional client experience. Often considered the engine room of the business, the Service Desk is our frontline for customer interaction and technical support. Your role is to respond and resolve incoming customer requests over email … organisational skills. It will also require you to manage competing priorities in a fast-paced environment. You will work closely with the Senior Management Team to drive operational excellence, support team development, and contribute to strategic initiatives that improve both client satisfaction and internal efficiency. Key Responsibilities Service Desk & Technical Support Provide first point of contact for clients More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City of … mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. More ❯

About Us We are a leading Microsoft-focused Managed Services Provider (MSP) delivering exceptional IT support and solutions to a wide range of clients. As part of our ongoing growth, we are looking for a highly skilled and proactive 2nd Line Support Technician to join our team. If you are passionate about technology and looking to advance … your career in a dynamic and client-focused environment, we want to hear from you! Job Summary As a Second Line Support Technician, you will be responsible for handling more complex technical issues, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of … software or service upgrades that align with the client’s needs, ensuring they are also benefitting from the best possible solutions. Key Responsibilities Provide 1st and 2nd line technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients. Problem-solving and troubleshooting More ❯

About Us We are a leading Microsoft-focused Managed Services Provider (MSP) delivering exceptional IT support and solutions to a wide range of clients. As part of our ongoing growth, we are looking for a highly skilled and proactive 2nd Line Support Technician to join our team. If you are passionate about technology and looking to advance … your career in a dynamic and client-focused environment, we want to hear from you! Job Summary As a Second Line Support Technician, you will be responsible for handling more complex technical issues, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of … software or service upgrades that align with the client’s needs, ensuring they are also benefitting from the best possible solutions. Key Responsibilities Provide 1st and 2nd line technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients. Problem-solving and troubleshooting More ❯

up to 22k plus on call and overtime payments that are financially rewarding inc extra days off in lieu. Company profile and benefits Job Title: IT Service Delivery - Technical Support Analyst Salary: up to £22,000 Location: LEEDS Reports To: IT Services Team Leader Hours of Work: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). … Flexibility is required according to workloads and requires on call support after probationary period. JOB PURPOSE The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software and business systems. DIMENSIONS Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and … knowledge within the business. SKILLS AND RESPONSIBILITY Support the business by providing 1st and 2nd line technical support. Administration of accounts in Active Directory and Microsoft Exchange. Liaise and work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively investigate trends in incidents. Document known errors/fixes More ❯

IT Support Technician – Join a Growing Team of Innovators at Excelerate Technology Location: Office Based in Cardiff | Salary: £26,000–£28,000 (depending on experience) At Excelerate, we’re passionate about technology and the impact it has on critical services. As a leading provider of advanced communications and technology solutions for emergency services, government agencies, and vital sectors … running smoothly and efficiently. If you're an experienced IT professional looking for a new challenge, we want to hear from you! What You’ll Do As an IT Support Technician, you'll play a pivotal role in: Supporting network and IT systems: Troubleshooting hardware, software, and network issues to keep operations running smoothly. Optimising system performance: Monitoring … servers and network devices. Maintaining security: Supporting network security improvements, including VPN setup and data protection. Working on exciting projects: Collaborating on key IT tasks and projects, including potential support for proprietary hardware, satellite, AV, and CCTV equipment. Engaging with the broader business: Ensuring our systems are running smoothly and meeting both internal and customer requirements. What You Bring More ❯

staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those … smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority … nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests More ❯

expand our expertise and nurture our talent with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 2nd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything … to our Service Desk Team Leader and based at our Bristol City Centre office, you will play a key role in delivering 2nd Line, End user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with more technical hands-on … for our Bristol office, you could equally be working in our Plymouth office, as the role will require regularly travel between these 2 offices. The role: Provide timely technical support to a diverse group of onsite and off-site Ridge employees Based at our Bristol City Centre office with occasional travel to other client sites Responding to incidents and More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. WORK WITH THE … Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac … with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/IT Service Desk More ❯

Being SilverCloud’s 3 rd Line Support Technician SilverCloud is recruiting an experienced 3rd Line Support Technician to serve as the final escalation point for complex IT issues. This key role ensures timely resolution of technical challenges—particularly those affecting end users—and supports continuous improvement in service delivery. Key Connections The 3rd Line Support Technician, you will report directly to the Head of Service Delivery & work hand-in-hand with both the Service Desk TL and the IT director to ensure organisational objectives are delivered and enhance the customer experience. Essential Skills & Key Competencies Act as the highest-level escalation point for resolving advanced support tickets and end user IT issues. … teams, guiding and mentoring engineers to build overall service capability. Monitor, prioritise, and take ownership of high-priority tickets in line with SLAs and business needs. Contribute to improving support processes and identifying recurring issues for root cause analysis and long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT More ❯

IT Support Engineer/Service Desk Analyst/IT Technician, London Client: AWD online Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7344caf0613e Job Views: 6 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst …/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company … will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the More ❯

IT Support Technician, Windows, Support, Woodstock, Oxfordshire to £26K An established IT Consultancy based on the outskirts of Oxford is looking to recruit an IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to approx. … users covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. If you want to make a move into a more technical environment, then it’s highly recommended that you apply for this role. The role: The … IT Support Technician will provide support to a diverse group of approx. 1250 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and More ❯

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School … staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 nd and 3 rd line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond … to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and More ❯

This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone who‘s located in or around the Moray area. Company Overview: Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has … cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support. Key duties and responsibilities for the IT Support Technician position? Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system Diagnosing and … Network systems, Software applications & Email systems Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary Essential Skills and Experience Required for the IT Support Technician: Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems Networking Technologies – Understanding of TCP/IP More ❯

This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone whos located in or around the Moray area. Company Overview: Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been … cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support. Key duties and responsibilities for the IT Support Technician position: Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system Diagnosing and … Network systems, Software applications & Email systems Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary Essential Skills and Experience Required for the IT Support Technician: Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems Networking Technologies Understanding of TCP/IP More ❯

IT Support Technician (1st/2nd Line) - London I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days a week in the office near Blackfriars and … is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software queries, new laptop setups, and basic troubleshooting. Help onboard new employees by setting up devices and hand holding them through their new … software, and network issues. Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support tools. Strong communication More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the vacancies … is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving … tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in your More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be … resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in More ❯

The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications. We have an exciting opportunity for an IT Support Technician to join the team in our Cheltenham office. This role … snapshot of your day: Working closely with other IT team members and departments to ensure seamless IT operations and support. Managing personal and team workload and set priorities for support issues. Working on multiple projects concurrently. Managing escalations from within the IT support team and any other reasonable task as advised from time to time. Escalating IT issues … and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides. Assisting in IT projects, including system upgrades, migrations, and new technology implementations. Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person We would love to hear from if you have: Previous experience in a similar More ❯

Key Responsibilities: Provide telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system. Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution. Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences. Install … and Network systems, Software applications & Email systems Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary. Essential Skills: Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers More ❯

Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England. SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits LOCATION: Knowsley … Permanent WORKING HOURS: Shift based working hours Monday Friday (8.30am 4.45 or 9.00am 5.15pm) with occasional Saturday working JOB OVERVIEW We a new job opportunity available for a Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical Support Engineer …/IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the companys ongoing growth phase. The company is technology-driven and as the Technical Support Engineer/IT Support Technician you will be fundamental in supporting and delivering IT More ❯

Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England. SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits LOCATION: Knowsley … Permanent WORKING HOURS: Shift based working hours Monday – Friday (8.30am – 4.45 or 9.00am – 5.15pm) with occasional Saturday working JOB OVERVIEW We a new job opportunity available for a Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical Support Engineer …/IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase. The company is technology-driven and as the Technical Support Engineer/IT Support Technician you will be fundamental in supporting and delivering More ❯

Technical Support Engineer/IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England. SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits LOCATION: Knowsley … Permanent WORKING HOURS: Shift based working hours Monday - Friday (8.30am - 4.45 or 9.00am - 5.15pm) with occasional Saturday working JOB OVERVIEW We a new job opportunity available for a Technical Support Engineer/IT Support Technicianwho has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical Support Engineer/IT … Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase. The company is technology-driven and as the Technical Support Engineer/IT Support Technician you will be fundamental in supporting and delivering IT solutions More ❯