51 to 72 of 72 IVR Jobs

centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯

UC) clients. Support installation and lead the maintenance of systems, software, and hardware (i.e. Private Branch Exchange (PBX), voicemail, Call Recording System, CTI systems, IVR, Auto Dialer, voice mail etc. Configure and install server hardware, software and peripheral components according to design or installation specifications and ensure operability. Assist with … of the production and non-production environments. Troubleshoot problems as they arise and assist with solving the problems. Create and maintain thorough documentation. Deploy IVR applications and monitors PBX Related Systems to ensure full functionality. EDUCATION AND EXPERIENCE Minimum Qualifications: Bachelor's degree in Computer Science or Information Technology (IT More ❯

such as: HP Application Lifecycle Management (ALM) LoadRunner, Unified Functional Testing (UFT) Oracle Utilities Suite: Customer Care and Billing (CC&B) Interactive Voice Response (IVR) systems Structured Query Language (SQL) Familiarity With: PSERM, Oracle Meter Data Management (MDM), AutoCAD, and Outage Management System (OMS) Industry standards, organizational procedures, and legal More ❯

options. Leverage tools like Genesys, Twilio, or Five9 to optimize call center operations. Implement or integrate systems like CRM (e.g., Salesforce, HubSpot), IVR (Interactive Voice Response), AI-powered chatbots, and analytics tools. Explore emerging technologies such as conversational AI, voice recognition, and omnichannel orchestration tools. Foster innovation in self-service More ❯

developing optimization strategies. • Develop and implement data governance, data management, and data quality program practices and strategies. • Model business processes for Interactive Voice Response (IVR) and implement effective solutions. • Foster a culture of continuous improvement and excellence. What you bring to the table: • Demonstrated experience in redesigning IVR systems (for … self-service on the voice channel) and leveraging AI solutions in the IVR space. • Experience working in an AGILE environment. • Strong analytical skills and proficiency in data modeling techniques. • Scrum Master Certification. • BA/BS in CS, Information Systems or Information management or Systems design. • Ability to manage complex projects More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

experience in AI-driven solutions. Hands-on experience with GPT, OpenAI's latest models, and cloud AI solutions . Experience with voice-related systems, IVR technologies, and telecom integrations . Python proficiency is a must Understanding of scaling AI/ML solutions in Azure . Strong problem-solving skills to … Studio, Discovery, Azure Cognitive Services, AWS AI, Google AI, NLP Best Practices Cloud-Native Technologies/Practices Previous experience delivering NLP solutions such as: IVR, Chat Bot, Interaction Routing, Natural Language Classification 5-7+ years of experience directly related to technical implementation Preferred qualifications for consideration: Reporting: Splunk, SSRS More ❯

Avaya, ACM, IVR, CTI, LAN/WAN, VXML, Avaya Session Manager, Avaya IVR, QoS configurations, QoS, jitter If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 7 Years Education level: Bachelors degree Job function: Information Technology … Visa sponsorship eligibility: No Job Description: Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task More ❯

the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding-enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to … evaluate customer data and provide business insights and improvement opportunities. Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions. Experience in AI-related business. Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part More ❯

Infosys is seeking an OSS/BSS-IVR Consultant with good experience in OSS/BSS with a proven capability to lead Development and Testing including all phases of Software life cycle, including requirements gathering, risk analysis, project planning, scheduling, development, testing, defect tracking. Candidate must be located within commuting … architecture, design and implementation for Telecom customers which can enable effective capturing of requirements within Service Fulfillment/Assurance/Billing. • Experience working with IVR Domain. • Knowledge in GenAi/Prompt Engineering Concepts and applicability in IVR Space. Preferred Skills: • Understanding on telecom OSS with experience in standard design tools More ❯

experience in AI-driven solutions. Hands-on experience with GPT, OpenAI's latest models, and cloud AI solutions . Experience with voice-related systems, IVR technologies, and telecom integrations . Python proficiency is a must Understanding of scaling AI/ML solutions in Azure . Strong problem-solving skills to …/ML technologies such as NLP/NLU, IBM Watson, Azure Cognitive Services, AWS AI, and Google AI Previous experience delivering NLP solutions like IVR, Chat Bot, and Natural Language Classification 5-7+ years of technical implementation experience What would be great to have: Experience with reporting tools like More ❯

routing and customer menus. You'll track the success of these initiatives and suggest improvements. Collaborating with Platform teams on the transformation of our IVR and colleague platform. Supporting others to understand the telephony landscape. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions … telephony platforms: You should have a solid grasp of the telephony systems used, including their functionalities and limitations. Familiarity with the Interactive Voice Response (IVR) system is crucial. Data analysis skills: You need to be adept at analysing data from multiple sources to generate insights, identify trends, pinpoint areas for More ❯

team on a contract basis. This is a hybrid role supporting strategic AI and conversational design initiatives, focused on creating user-centric chatbot and IVR experiences. About the Opportunity: Hybrid or Remote: Hybrid - 10+ days/month onsite at McLean, VA HQ Schedule: Standard business hours Setting: Financial services/… W-2 or C2C accepted Responsibilities: The UX Content/Conversation Designer will be responsible for: Designing end-to-end conversation flows for chatbot, IVR, and other conversational interfaces Writing and editing natural, user-friendly conversational content that aligns with brand voice Collaborating with product managers, engineers, and UX researchers More ❯

Overview: The Director, Global Business Development will focus on identifying, developing and winning non-U.S. business opportunities. Responsibilities: Responsible for selling clinical trials software (IVR/IWR) to pharmaceutical and biotech companies Achieving company sales goals Establish and maintain client relationships while prospecting for new opportunities Educate customers on the … in the creation of new sales plans and strategies Education: Bachelor's degree or equivalent and/or appropriate experience Experience: 4-7 years IVR/IWR or pharmaceutical services related sales experience Proven track record of success in Business to Business Software sales Ability to understand and communicate technical More ❯

teams, and cloud engineers to ensure alignment with business objectives. • Technical Oversight & Execution: o Ensure AWS Connect configurations meet business requirements for call routing, IVR, agent workflow, and analytics. o Drive implementation of AI-driven chatbots, voice authentication, and contact center automation. o Supervise integration with CRM platforms (Salesforce, ServiceNow … based contact center migrations. • Experience in managing large-scale Avaya contact center migrations to AWS or other cloud platforms. • Strong expertise in Amazon Connect, IVR, call flows, workforce management, and analytics. • Knowledge of authentication mechanisms (OAuth, SAML, MFA) and integration with enterprise CRM solutions. • Familiarity with HIPAA, HITRUST, PCI DSS More ❯

IP Coder 3 position reports directly to the Supervisor of Coding. Key responsibilities of the role include: Reviewing documentation in inpatient and/or IVR (interventional radiology) medical records, and accurately and completely assigning appropriate ICD-10-CM diagnostic and ICD-10-PCS/CPT-4 HCPCS procedural codes to … GED Required or equivalent Required and Completed anatomy and physiology course(s). Required Minimum 3 years of acute care inpatient and/or IVR coding experience. Required Must have demonstrated maintenance of a 95% or higher accuracy in abstracting, code and DRG assignment while meeting productivity requirements in previous More ❯

IP Coder 3 position reports directly to the Supervisor of Coding. Key responsibilities of the role include: Reviewing documentation in inpatient and/or IVR (interventional radiology) medical records, and accurately and completely assigning appropriate ICD-10-CM diagnostic and ICD-10-PCS/CPT-4 HCPCS procedural codes to … Coder - Hospital OP-Preferred Reg Health Information Admin-Preferred Reg Health Information Tech-Preferred Minimum 3 years of acute care inpatient and/or IVR coding experience. (Required) Required Minimum Skills: Must have demonstrated maintenance of a or higher accuracy in abstracting, code and DRG assignment while meeting productivity requirements More ❯

US CITIZENS/Green Card Holders/EAD Green Card Holders ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - Email: saakshi(at)zilliontechnologies More ❯