Service Delivery Analyst
- Hiring Organisation
- Harvey Nash
- Location
- Scotland, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £400 - £450 per day
months Hybrid working between remote and an office in Scotland (Glasgow, Perth, Edinburgh, Aberdeen or Inverness) Key Responsibilities Service Management Reporting Vulnerability Management Service Resilience Disaster Recovery Stakeholder Management Continuous Improvement Incident & Escalation Management Key experience required: Experience in a service delivery/IT support environment … ideally aligned to ITIL frameworks Strong communication and stakeholder management skills Experience using ServiceNow or similar ITSM platforms Exposure to project delivery and service transition, ideally within Agile environments Understanding of cyber security principles Experience in risk management Experience within the Energy or Utilities sector highly desirable ...