Salesforce Service Cloud Job Vacancies

101 to 125 of 142 Salesforce Service Cloud Jobs

PIM product owner

City, London, United Kingdom
Mason Frank International
Job Title: Salesforce Consultant Location: "Remote" Employment Type: Contract Salary: 500 per day Start Date: 26th of August Mason Frank International has partnered with a leading company in the real estate industry that is currently undertaking a significant Salesforce implementation project, focusing on Sales Cloud and Service Cloud. We are seeking an experienced Salesforce Consultant … design, configuration, and successful delivery of this key phase of the project. Role Responsibilities: Collaborate with internal stakeholders and technical teams to understand business needs and translate them into Salesforce solutions. Design and implement scalable solutions using Sales Cloud and Service Cloud. Configure Salesforce features such as workflows, process builder, flows, validation rules, and approval processes. … Participate in workshops, requirement gathering sessions, and provide expert advice on Salesforce capabilities. Deliver documentation and end-user training as required. Ensure best practices are followed across the platform. Job Requirements: Proven experience as a Salesforce Consultant, with hands-on project delivery. Strong knowledge of Sales Cloud and Service Cloud. Experience in designing end-to-end More ❯
Employment Type: Contract
Rate: GBP 410 - 451 Daily
Posted:

Salesforce Solutions Architect

London, United Kingdom
Resource on Demand
We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. Are you ready to take your Salesforce expertise to the next level? We are recruiting on behalf our my client, a Salesforce customer, who is looking for a talentedSalesforce Solutions Architectto join their team. This … collaborative and innovative environment while enjoying the flexibility of a hybrid role, with4 days a week in their London office. Why Join Them? Work with the latest cutting-edge Salesforce technologies and innovative solutions. Be part of a team that values initiative and independence. Opportunity to make a real impact by solving complex challenges. Competitive salary and benefits package. … If you're passionate about creating transformational Salesforce solutions and thrive in a fast-paced environment, we want to hear from you! Responsibilities As a Salesforce Solutions Architect, you will: Design and implement scalable Salesforce solutions that align with business objectives. Lead workshops to gather requirements and translate them into actionable solutions. Create prototypes, proofs of concept More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CRM Solution Architect, Patient Support Services

Cambridge, Massachusetts, United States
Sanofi
involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role. … opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main Responsibilities: Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support … Dispense, etc.) Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

CRM Solution Architect, Patient Support Services

Morristown, New Jersey, United States
Sanofi
involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role. … opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main Responsibilities: Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support … Dispense, etc.) Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Remote Salesforce Developer - £550/day Outside IR35

City of London, London, United Kingdom
Hybrid / WFH Options
Mason Frank International
Salesforce Developer, Remote, £550/day Outside IR35 A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in … high-quality solutions that align with business goals. Key Responsibilities and Requirements: Extensive experience integrating Apex, Lightning Web Components, and Aura Components Minimum of 6 years of hands-on Salesforce development experience Strong background in redesigning trigger frameworks and optimising trigger usage Solid understanding of Process Builders and Workflows Ability to take complex business requirements and translate them into … clear, deliverable solutions Deep expertise in Sales Cloud and Service Cloud Strong communication skills and confidence in collaborating with C-level stakeholders Additional Preferred Experience: At least 6 years of hands-on development experience is preferred Experience with API integrations and external system connectivity Proven ability to lead development teams Exposure to Marketing Cloud is a More ❯
Employment Type: Contract
Rate: £500 - £550/day
Posted:

Remote Salesforce Developer - £550/day Outside IR35

London, South East, England, United Kingdom
Hybrid / WFH Options
Mason Frank
Salesforce Developer, Remote, £550/day Outside IR35 A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in … high-quality solutions that align with business goals. Key Responsibilities and Requirements: Extensive experience integrating Apex, Lightning Web Components, and Aura Components Minimum of 6 years of hands-on Salesforce development experience Strong background in redesigning trigger frameworks and optimising trigger usage Solid understanding of Process Builders and Workflows Ability to take complex business requirements and translate them into … clear, deliverable solutions Deep expertise in Sales Cloud and Service Cloud Strong communication skills and confidence in collaborating with C-level stakeholders Additional Preferred Experience: At least 6 years of hands-on development experience is preferred Experience with API integrations and external system connectivity Proven ability to lead development teams Exposure to Marketing Cloud is a More ❯
Employment Type: Contractor
Rate: £500 - £550 per day
Posted:

Salesforce Consultant - £500/Day (Outside IR35) - Home Based

City, London, United Kingdom
Hybrid / WFH Options
Mason Frank International
Salesforce Consultant 6-Month Contract 500/Day Outside IR35 Remote You will be joining a large-scale organisation undergoing a major Salesforce transformation to enhance its impact in the non-profit sector. This is a greenfield implementation project where your expertise will support the orgainsation streamline its sponsorships, donations, and fundraising. As a Salesforce Consultant, you … ll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable. Key Responsibilities Lead requirements gathering and solution design for a non-profit Salesforce transformation Configure and … optimise Sales Cloud, Service Cloud, and Non-Profit Cloud Build workflows and process automations tailored to non-profit operations Support integrations with third-party platforms (e.g. donation systems, email marketing tools) Deliver user training and create tailored training materials Collaborate with stakeholders across fundraising, programmes, and operations More ❯
Employment Type: Contract
Rate: GBP 450 - 500 Daily
Posted:

Salesforce Consultant - £500/Day Outside IR35 - Home Based

London, South East, England, United Kingdom
Hybrid / WFH Options
Mason Frank
Salesforce Consultant | 6-Month Contract | £500/Day | Outside IR35 | Remote You will be joining a large-scale organisation undergoing a major Salesforce transformation to enhance its impact in the non-profit sector. This is a greenfield implementation project where your expertise will support the orgainsation streamline its sponsorships, donations, and fundraising. As a Salesforce Consultant, you … ll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable. Key Responsibilities Lead requirements gathering and solution design for a non-profit Salesforce transformation Configure and … optimise Sales Cloud, Service Cloud, and Non-Profit Cloud Build workflows and process automations tailored to non-profit operations Support integrations with third-party platforms (e.g. donation systems, email marketing tools) Deliver user training and create tailored training materials Collaborate with stakeholders across fundraising, programmes, and operations More ❯
Employment Type: Contractor
Rate: £450 - £500 per day
Posted:

Junior Salesforce Developer

Knutsford, Cheshire, United Kingdom
Experis - ManpowerGroup
Join to apply for the Junior Salesforce Developer role at Experis UK 1 day ago Be among the first 25 applicants Join to apply for the Junior Salesforce Developer role at Experis UK Get AI-powered advice on this job and more exclusive features. Description: CONTRACTOR MUST BE ELIGIBLE FOR BPSS Location: Knutsford Duration: 3 months + … per day UMBRELLA ONLY Role Description Creating the Technical Design from Business Requirements Develop technical solutions based on the Salesforce platform Integration of the Salesforce solutions with the enterprise applications using tools and strategies as laid down by the architecture teams Ability to gather data migration requirements, define a data migration plan and perform complex data migrations requiring … data quality requirements, define data quality plan and execute. Conduct technical process reviews, technical UAT's and work in partnership with the test and business consultants. Contribute to the Salesforce COE through innovation ideas, proof of concepts etc. Achieve certification requirements as commensurate to his/her role. What will you be doing? Estimation of technical requirements to help More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Salesforce Administrator / Consultant - South West England

South West, England, United Kingdom
Eames Consulting
Salesforce Administrator/Consultant | South West England | 6 Months | Outside IR35 We're seeking a Salesforce Administrator with strong experience in financial services to lead configuration, optimisation, and day-to-day management of the Salesforce platform. This role will support critical business functions across sales, operations, and compliance while driving the platform roadmap and integration strategy. Key … Technical and Experience Areas: 3+ years' experience as a Salesforce Administrator Strong knowledge of Sales Cloud and Service Cloud Advanced use of Salesforce Flows and Flow Builder Configuration and customisation: custom objects , fields , workflows , Lightning Web Components (LWC) Data management : imports, exports, cleansing, and integrity System integration with other platforms (e.g. finance, ops, compliance systems … User support and training for cross-functional teams Managing security settings , permissions , and compliance best practices Creation of reports and dashboards for business insights Ownership of the Salesforce enhancement roadmap and license management Desirable Skills: Salesforce Administrator Certification Exposure to Apex , LWC development , and custom application builds Experience with Azure DevOps , Jira , Git or similar tools Familiarity with More ❯
Employment Type: Contractor
Rate: £400 - £450 per day
Posted:

Senior Salesforce Administrator

Manchester, England, United Kingdom
Hybrid / WFH Options
TECHOHANA
Role: Salesforce Administrator Salary: Up to £55,000 - DOE Location: Manchester - Hybrid TechOhana has collaborated with a flourishing construction end user who is searching for a Salesforce Administrator to come and join their team of highly talented Salesforce specialists. This team is made up of an incredibly experienced CTO, a Salesforce Product Owner and a junior … Salesforce Administrator, providing you with an opportunity to develop your career within this experienced team. Within this company, you will be working on their forever-developing Sales & Service Cloud platform. Your main responsibilities will be configuring the new org using Flows, creating Reports and Dashboards for senior leadership and helping design the roadmap for future advancements. Requirements … for this role: 3+ years of Salesforce Administrator Experience Hands-on experience with Configurations, Flows, Reports, Dashboards Hands-on experience with Salesforce Data Migration Ability to gather requirements from senior stakeholders Exposure to the Core Salesforce Clouds - Certified Salesforce Administrator Interviews for this role are already taking place so do not hesitate if you want to More ❯
Posted:

Senior Salesforce Administrator

bolton, greater manchester, north west england, united kingdom
Hybrid / WFH Options
TECHOHANA
Role: Salesforce Administrator Salary: Up to £55,000 - DOE Location: Manchester - Hybrid TechOhana has collaborated with a flourishing construction end user who is searching for a Salesforce Administrator to come and join their team of highly talented Salesforce specialists. This team is made up of an incredibly experienced CTO, a Salesforce Product Owner and a junior … Salesforce Administrator, providing you with an opportunity to develop your career within this experienced team. Within this company, you will be working on their forever-developing Sales & Service Cloud platform. Your main responsibilities will be configuring the new org using Flows, creating Reports and Dashboards for senior leadership and helping design the roadmap for future advancements. Requirements … for this role: 3+ years of Salesforce Administrator Experience Hands-on experience with Configurations, Flows, Reports, Dashboards Hands-on experience with Salesforce Data Migration Ability to gather requirements from senior stakeholders Exposure to the Core Salesforce Clouds - Certified Salesforce Administrator Interviews for this role are already taking place so do not hesitate if you want to More ❯
Posted:

Senior Salesforce Administrator

warrington, cheshire, north west england, united kingdom
Hybrid / WFH Options
TECHOHANA
Role: Salesforce Administrator Salary: Up to £55,000 - DOE Location: Manchester - Hybrid TechOhana has collaborated with a flourishing construction end user who is searching for a Salesforce Administrator to come and join their team of highly talented Salesforce specialists. This team is made up of an incredibly experienced CTO, a Salesforce Product Owner and a junior … Salesforce Administrator, providing you with an opportunity to develop your career within this experienced team. Within this company, you will be working on their forever-developing Sales & Service Cloud platform. Your main responsibilities will be configuring the new org using Flows, creating Reports and Dashboards for senior leadership and helping design the roadmap for future advancements. Requirements … for this role: 3+ years of Salesforce Administrator Experience Hands-on experience with Configurations, Flows, Reports, Dashboards Hands-on experience with Salesforce Data Migration Ability to gather requirements from senior stakeholders Exposure to the Core Salesforce Clouds - Certified Salesforce Administrator Interviews for this role are already taking place so do not hesitate if you want to More ❯
Posted:

Salesforce Product Owner

City of London, London, United Kingdom
Mason Frank International
Salesforce Product Owner Salary – Up to £65,000 London – 3 days per week in the office My client is looking for an experienced Product Owner to take the lead on their Salesforce platform, ensuring they deliver exceptional value across the full customer journey. In this role, you’ll be shaping the product strategy, guiding development, and making sure … their systems stay ahead of the curve in a competitive market. What you’ll be doing: Define and deliver a clear product vision for Salesforce that aligns with business goals. Own the full product lifecycle – from concept through to ongoing enhancements. Collaborate with sales, marketing, development, and customer support to ensure seamless integration and maximum adoption. Analyse customer needs … the voice of the customer, translating feedback into actionable improvements. Track and report on KPIs to measure performance and drive continuous optimisation. What we’re looking for: 5+ years Salesforce experience, with deep expertise in Sales Cloud & Service Cloud. Strong experience with CPQ tools, ideally Salesforce Revenue Cloud is highly advantageous. Proven track record in More ❯
Posted:

Salesforce Product Owner

London Area, United Kingdom
Mason Frank International
Salesforce Product Owner Salary – Up to £65,000 London – 3 days per week in the office My client is looking for an experienced Product Owner to take the lead on their Salesforce platform, ensuring they deliver exceptional value across the full customer journey. In this role, you’ll be shaping the product strategy, guiding development, and making sure … their systems stay ahead of the curve in a competitive market. What you’ll be doing: Define and deliver a clear product vision for Salesforce that aligns with business goals. Own the full product lifecycle – from concept through to ongoing enhancements. Collaborate with sales, marketing, development, and customer support to ensure seamless integration and maximum adoption. Analyse customer needs … the voice of the customer, translating feedback into actionable improvements. Track and report on KPIs to measure performance and drive continuous optimisation. What we’re looking for: 5+ years Salesforce experience, with deep expertise in Sales Cloud & Service Cloud. Strong experience with CPQ tools, ideally Salesforce Revenue Cloud is highly advantageous. Proven track record in More ❯
Posted:

Salesforce Product Owner

london, south east england, united kingdom
Mason Frank International
Salesforce Product Owner Salary – Up to £65,000 London – 3 days per week in the office My client is looking for an experienced Product Owner to take the lead on their Salesforce platform, ensuring they deliver exceptional value across the full customer journey. In this role, you’ll be shaping the product strategy, guiding development, and making sure … their systems stay ahead of the curve in a competitive market. What you’ll be doing: Define and deliver a clear product vision for Salesforce that aligns with business goals. Own the full product lifecycle – from concept through to ongoing enhancements. Collaborate with sales, marketing, development, and customer support to ensure seamless integration and maximum adoption. Analyse customer needs … the voice of the customer, translating feedback into actionable improvements. Track and report on KPIs to measure performance and drive continuous optimisation. What we’re looking for: 5+ years Salesforce experience, with deep expertise in Sales Cloud & Service Cloud. Strong experience with CPQ tools, ideally Salesforce Revenue Cloud is highly advantageous. Proven track record in More ❯
Posted:

Salesforce Product Owner

slough, south east england, united kingdom
Mason Frank International
Salesforce Product Owner Salary – Up to £65,000 London – 3 days per week in the office My client is looking for an experienced Product Owner to take the lead on their Salesforce platform, ensuring they deliver exceptional value across the full customer journey. In this role, you’ll be shaping the product strategy, guiding development, and making sure … their systems stay ahead of the curve in a competitive market. What you’ll be doing: Define and deliver a clear product vision for Salesforce that aligns with business goals. Own the full product lifecycle – from concept through to ongoing enhancements. Collaborate with sales, marketing, development, and customer support to ensure seamless integration and maximum adoption. Analyse customer needs … the voice of the customer, translating feedback into actionable improvements. Track and report on KPIs to measure performance and drive continuous optimisation. What we’re looking for: 5+ years Salesforce experience, with deep expertise in Sales Cloud & Service Cloud. Strong experience with CPQ tools, ideally Salesforce Revenue Cloud is highly advantageous. Proven track record in More ❯
Posted:

Salesforce Product Owner

london (city of london), south east england, united kingdom
Mason Frank International
Salesforce Product Owner Salary – Up to £65,000 London – 3 days per week in the office My client is looking for an experienced Product Owner to take the lead on their Salesforce platform, ensuring they deliver exceptional value across the full customer journey. In this role, you’ll be shaping the product strategy, guiding development, and making sure … their systems stay ahead of the curve in a competitive market. What you’ll be doing: Define and deliver a clear product vision for Salesforce that aligns with business goals. Own the full product lifecycle – from concept through to ongoing enhancements. Collaborate with sales, marketing, development, and customer support to ensure seamless integration and maximum adoption. Analyse customer needs … the voice of the customer, translating feedback into actionable improvements. Track and report on KPIs to measure performance and drive continuous optimisation. What we’re looking for: 5+ years Salesforce experience, with deep expertise in Sales Cloud & Service Cloud. Strong experience with CPQ tools, ideally Salesforce Revenue Cloud is highly advantageous. Proven track record in More ❯
Posted:

Business Analyst

Manchester Area, United Kingdom
Hybrid / WFH Options
KP Law
to support the transformation/automation of business processes including through AI. This will include working with the Development team and business stakeholders to create requirements for system changes (Salesforce) and for for new tools (including AI autonomous agents & AI human agent guidance tools) and to configure, test and deploy AI functionality. Managing the delivery of new features and … the same time’. Skills and Experience Proven working experience in a Junior BA Role (essential) Knowledge of process improvement (Lean/Six Sigma) (desirable) Experience in working with Salesforce platforms (Service Cloud, Marketing Cloud) (essential) Experience of working with AI tools, preferably Salesforce Agent force/Einstein Degree, or work experience, in business administration More ❯
Posted:

Business Analyst

bolton, greater manchester, north west england, united kingdom
Hybrid / WFH Options
KP Law
to support the transformation/automation of business processes including through AI. This will include working with the Development team and business stakeholders to create requirements for system changes (Salesforce) and for for new tools (including AI autonomous agents & AI human agent guidance tools) and to configure, test and deploy AI functionality. Managing the delivery of new features and … the same time’. Skills and Experience Proven working experience in a Junior BA Role (essential) Knowledge of process improvement (Lean/Six Sigma) (desirable) Experience in working with Salesforce platforms (Service Cloud, Marketing Cloud) (essential) Experience of working with AI tools, preferably Salesforce Agent force/Einstein Degree, or work experience, in business administration More ❯
Posted:

Business Analyst

warrington, cheshire, north west england, united kingdom
Hybrid / WFH Options
KP Law
to support the transformation/automation of business processes including through AI. This will include working with the Development team and business stakeholders to create requirements for system changes (Salesforce) and for for new tools (including AI autonomous agents & AI human agent guidance tools) and to configure, test and deploy AI functionality. Managing the delivery of new features and … the same time’. Skills and Experience Proven working experience in a Junior BA Role (essential) Knowledge of process improvement (Lean/Six Sigma) (desirable) Experience in working with Salesforce platforms (Service Cloud, Marketing Cloud) (essential) Experience of working with AI tools, preferably Salesforce Agent force/Einstein Degree, or work experience, in business administration More ❯
Posted:

Software Developer

Deeside, Flintshire, Wales, United Kingdom
New Ventures Recruitment Ltd
technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. Youll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering opportunities … to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. Youll also gain exposure to wider technologies such as Salesforce Force.com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day-to-day ecommerce … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What Were Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with a More ❯
Employment Type: Permanent
Posted:

Senior Salesforce Developer

Northwich, Cheshire, United Kingdom
Places for People
Join One of the UK's Leading Property Management Companies and Shape the Future of Salesforce Innovation Are you a passionate and experienced Senior Salesforce Developer ready to take the lead in transforming digital experiences? At Residential Management Group (RMG), one of the UK's largest and most respected property management companies, we're offering an exciting opportunity … office, 2 days from home) puts you at the heart of a collaborative team of engineers, designers, and architects. You'll lead the design and delivery of cutting-edge Salesforce solutions that power our business transformation and enhance the lives of the communities we serve. Key Responsibilities Lead the end-to-end delivery of Salesforce solutions, from design … to deployment. Design and document optimised, user-led technology solutions. Engineer scalable, resilient, and secure Salesforce applications. Conduct and document comprehensive technical testing, including automation where possible. Collaborate with project teams and stakeholders throughout the delivery lifecycle. Provide expert-level support and mentorship to peers and junior engineers. Ensure security-by-design in all engineering and service activities. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Director of Technical Support Engineering - EMEA

London, United Kingdom
Kong Inc
assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Technical Support Engineering Director is responsible for managing a team that provides high quality service to Kong's customers. This individual will thrive while motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for customers … of high growth Strong ability to multi-task and prioritize tasks in fast paced environment, real-time environment Strong proficiency with tools commonly used in a business environment including Salesforce service cloud CRM, JIRA and Confluence Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner Strong communication proficiency … and skilled at offering both verbal and written feedback to agents Bachelor's degree or relevant experience is highly preferred About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Platinum Support Account Manager - Lead

London, United Kingdom
Sprinklr UK Ltd
Sales, Customer Success & Services to resolve issues. The PSAM also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optima l client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Responsibilities: Serve as the technical voice of the customer and advocate for … always ensure adherence to SLA. Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts. Ensure the highest standard of service delivery to our platinum customers. Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes: Provide social insights and … DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS , CPaaS platform, C loud, Contact C enter, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management At least two years' experience with telecom, call center integration, and VoIP, including More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Salesforce Service Cloud
10th Percentile
£34,800
25th Percentile
£41,250
Median
£60,000
75th Percentile
£70,000
90th Percentile
£90,000