26 to 50 of 80 Senior Support Analyst Jobs

of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Commodities Support team is a well-established team with regional coverage in Singapore, India, London, Belfast and Houston. The team primarily covers regional application Support to the Commodities trading business … ensuring the availability and efficiency of the trading applications used by all partner functions. What you’ll do: Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability … insights into application performance and capacity with proposed solutions. Work to implement scalable solutions from a tooling catalogue. What we’ll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability More ❯

Social network you want to login/join with: IT Senior Support Analyst/Senior Service Desk/Support Analyst A fantastic opportunity has arisen for a IT Senior Support Analyst/Senior Service Desk/Support Analyst to join our Guildford based law firm on a permanent … basis. IT Senior Support Analyst/Senior Service Desk/Support Analyst Responsibilities and Duties: • Provide exceptional, high quality IT support to regional offices to consistently meet • Always maintain a customer-focused approach and build relationships with key customers. • Oversee the Regional Team to ensure they maintain a consistent and professional standard of … support and adhere to defined policies and procedures. • Utilise advanced technical expertise to address complex and challenging customer queries and requests and provide guidance to UK Regional team members to facilitate ticket progression. • Proactively monitor team member and account admin queues to ensure regular customer updates, ticket progression and resolution. • Monitor aged calls daily and ensure appropriate action is More ❯

IT Senior Support Analyst/Senior Service Desk/Support Analyst A fantastic opportunity has arisen for a IT Senior Support Analyst/Senior Service Desk/Support Analyst to join our Guildford based law firm on a permanent basis. IT Senior Support Analyst/… Senior Service Desk/Support Analyst Responsibilities and Duties: • Provide exceptional, high quality IT support to regional offices to consistently meet • Always maintain a customer-focused approach and build relationships with key customers. • Oversee the Regional Team to ensure they maintain a consistent and professional standard of support and adhere to defined policies and procedures. … to resolve. • Conduct regular ticket quality checks to improve the quality of information being captured and provide valuable insights into incidents and requests reported across the regional offices. IT Senior Support Analyst/Senior Service Desk/Support Analyst Knowledge, Sills and Experience: • ITIL Foundation qualified (or willing to study towards it) • Good understanding More ❯

hours ago Be among the first 25 applicants Direct message the job poster from DGH Recruitment IT Senior Support Analyst/Senior Service Desk/Support Analyst A fantastic opportunity has arisen for an IT Senior Support Analyst/Senior Service Desk/Support Analyst to join our … Guildford-based law firm on a permanent basis. Responsibilities and Duties: Provide exceptional, high-quality IT support to regional offices to consistently meet standards. Maintain a customer-focused approach and build relationships with key customers. Oversee the Regional Team to ensure they maintain a consistent and professional support standard and adhere to policies and procedures. Utilise advanced technical … applications including PMS, document management systems, Microsoft Office, document comparison tools, CRM, and time recording Excellent technical knowledge of hardware, operating systems, and networks Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting, Legal Services, Law Practice Referrals can increase your chances of interviewing at DGH Recruitment by 2x. More ❯

Senior Application Support Analyst - Citi Join to apply for the Senior Application Support Analyst - Citi role at Jobs via eFinancialCareers Senior Application Support Analyst - Citi 23 hours ago Be among the first 25 applicants Join to apply for the Senior Application Support Analyst - Citi role at Jobs via … asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing us with an unmatched ability to meet the needs of our clients. We are now recruiting for an Applications Support Senior Analyst, at VP level to support our Markets business through Production Support in London. Responsibilities: Support of High Touch Equities trading applications. The … Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Provides expertise in area and an advanced level of understanding of the principles of apps support. Formulates and defines More ❯

Senior Support Analyst - Claims Senior Support Analyst - Claims Apply locations London - UK time type Full time posted on Posted 30+ Days Ago job requisition id R Looking for a role that will have a meaningful impact on IT? We are looking for an individual to support our wholesale business providing operational support … be doing: Investigate, triage, and manage incidents and requests Agree and clearly communicate business priorities and outcomes to all stakeholders Work on-call with peers on bridge calls to support the major incident and rollout processes Proactively lead initiatives, including problem resolution, change and release activities Support development, and release of project deliverables, ensuring the correct governance is … applied Write scripts in one or more scripting languages to resolve issues, and automate Ensure controls and auditability are maintained on all support and development activities Contribute to the development and maintenance of team Procedures, Policies, and documentation Coordinate 3rd party suppliers and IT partners, to resolve business issues and team activities Thorough and timely communication with Business and More ❯

asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing us with an unmatched ability to meet the needs of our clients. We are now recruiting for an Applications Support Senior Analyst, at VP level to support our Markets business through Production Support in London. Responsibilities: Support of High Touch Equities trading applications. The … Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Provides expertise in area and an advanced level of understanding of the principles of apps support. Formulates and defines … and management teams to ensure appropriate integration of functions to meet goals. Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements Considers the implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options. Acts as advisor or More ❯

of the federation is central to our ability to transform lives around the world and address the global challenges of the future. The Role We are looking for a Senior Application Support & Development Analyst. The post holder will be part of the Application Support and Development team which is responsible for ERP, Dynamics 365, Identity & Access Management … and Microsoft 365 platform. The team develop solutions and provides 2 nd and 3 rd line support to UoL staff. The post holder will be responsible for the support, maintenance, changes to and development of University Business Systems (Business World/Unit4, StarRez, Kinetics). The role will span the full spectrum of systems/application support More ❯

career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services … that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which … and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. What More ❯

and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed. Job Description: We're looking for an experienced Senior Support Specialist to play a key role in ensuring the stability, performance, and reliability of our Big Data Platform. The successful candidate will have deep technical expertise in … big data technologies and a strong track record of resolving complex technical issues. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed … environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. More ❯

being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title: IT Support Analyst Organisation/Team: JD Sports Fashion Plc Group IT Reporting to: IT Service Desk Manager Location: Group Head Office, Bury Level: 5/6 Approx # of … alternative solutions. Problems are solved and opportunities seized by people from all levels of the organisation, working together. Role Description Reporting to the IT Service Desk Manager the IT Support Analyst will be responsible for providing 2 nd line IT Support to the JD business users. To provide technical support, including detection, recording, analysis and the … resolution of incidents received via phone, email, intranet and walk-up. Respond to support enquiries directly from clients, and help them resolve hardware and/or software problems. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To arrange for external technical support where problems cannot be More ❯

Direct message the job poster from Food Alert Ltd Talent Partner - IT & Tech @ The Citation Group Job Title: Senior Support Analyst Location: London & Wellingborough Based – Flexible/Office Location/Remote Job Type: Full-time About the Company: Based in central London & Wellingborough and operating throughout the UK and internationally, Food Alert is a leading food safety … pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels. We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with. Key Responsibilities As a Senior Support Analyst, you’ll act as a senior member within the client support function, providing third and second-line support and acting as a key escalation point for complex or high-impact issues. You will not have direct line management responsibilities, but will be expected to guide and mentor team members, helping to develop More ❯

Are you an experienced IT professional with a talent for solving complex problems and a passion for optimising support systems? We're looking for a Senior IT Support Analyst to be a pivotal part of our team, driving innovation and providing expert-level technical assistance. In this role, you'll be the go-to expert, acting … technical guidance to junior team members, develop and deliver structured training, and proactively identify opportunities for process improvement within the service desk. Plus, you'll manage and provide advanced support for our print systems and servers, including the PaperCut system. If you're ready to make a significant impact, enhance user experience, and help shape the future of our … IT support, we want to hear from you! Serve as the primary escalation point for complex technical issues and Major Incidents, providing expert troubleshooting and resolution across all IT domains. Conduct in-depth analysis of recurring problems, contributing to root cause resolution in collaboration with other IT teams (e.g., Infrastructure, Applications). Ensure effective phone coverage of the IT More ❯

Applications Support Senior Analyst - AVP Citi Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Applications Support Senior Analyst - AVP role at Citi Applications Support Senior Analyst - AVP Citi Belfast, Northern Ireland, United Kingdom 13 hours ago Be among the first … applicants Join to apply for the Applications Support Senior Analyst - AVP role at Citi Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer … clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements More ❯

clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow … facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements … environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. More ❯

We are seeking a highly motivated and skilled Application Tools Support Engineer to join our team. This role combines traditional L2 support responsibilities with a Site Reliability Engineering (SRE) mindset to ensure the stability, performance, and continuous improvement of our critical DevOps toolchain, including emerging Generative AI (GenAI) tools. Key Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Provide timely and effective technical support for end users of a designated set of DevOps tools, encompassing traditional tools (e.g., CI/CD platforms, monitoring and … processes, identifying opportunities for automation, self-healing, and enhanced reliability, specifically exploring the potential of GenAI for automation and optimization. Collaborate with engineering teams on the design, implementation, and support of new tools and features, advocating for supportability and operational excellence, with a focus on integrating into support model effectively. Ensures essential procedures are followed and helps to More ❯

for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. The Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. The successful … candidate will display in-depth understanding with the ability to evaluate moderately complex and variable issues with substantial potential impact. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business … environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. More ❯

of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Appplications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow … escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful … based on analysis of factual information in complicated and unique situations. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned. Acts as SME to senior stakeholders and/or other team members. Qualifications More ❯

Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth … experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software … appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working More ❯

We require an enthusiastic and approachable individual to join our ICT department on a permanent contract to provide technical, project, configuration and end user support throughout NHS Forth Valley. The role requires a high level of technical knowledge and understanding and the successful candidate will also be expected to work closely with the Support Team Lead and eHealth … team to deliver the eHealth strategy. You must have experience providing multi-level end user support in a Microsoft Windows environment while providing technical support to any local or national projects. Ability and willingness to travel throughout the area of service delivery is essential for this post. You will have a great customer service ethic, along with excellent … interpersonal skills. You will have a degree or equivalent in a computer related subject. Prince2 or ITIL foundation accreditation would be an advantage. For informal enquiries: David Macfarlane, ICT Support Team Leader on 01324 566546. The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check. Candidates should provide original and authentic responses More ❯

talk with your recruiter to learn more. Base pay range Direct message the job poster from Larbey Evans Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to … Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy … and corporate policies. Senior Desktop Analyst Key Responsibilities: Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of More ❯

Hays City Of London, England, United Kingdom Senior Desktop Support Analyst Hays City Of London, England, United Kingdom Get AI-powered advice on this job and more exclusive features. This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Your … new company An Investment Management Firm based in London. Your new role Senior Desktop Support Analyst What you'll need to succeed In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role … of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience What you'll get in return An exciting opportunity to join an international More ❯

Title: Senior IS Support Specialist Location: London Salary: Competitive Ryder Reid Legal is currently recruiting for a Senior IS Support Specialist to join one of our global law firm clients on a permanent basis at their London office. This is a fantastic opportunity to support world-class legal professionals through exceptional technology services, while working … in one of London's most dynamic law firms. Key Responsibilities: Deliver timely and effective IS support to internal clients. Maintain and deploy PCs, laptops, smartphones, printers, AV systems, and more. Serve as a second-level technical resource for issue resolution. Log and track issues using Footprints; contribute to the knowledge base. Promote effective use of firm-provided software … applications. Maintain accurate equipment inventory in the Asset Management System. Provide after-hours technical support as needed. Participate in IS projects and uphold firm-wide standards and procedures. Qualifications: Strong communication and customer service skills. Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM. Experience in legal or professional services environments preferred. Ability to move equipment and work More ❯

Senior Desktop Analyst Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to £71,000 12-month fixed-term contract Highly competitive employee benefits to include wellbeing fund … gym membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies. Senior Desktop Analyst Key Responsibilities: Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of proactive user focus through building authentic relationships More ❯

Social network you want to login/join with: Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to £71,000 Highly competitive employee benefits to include wellbeing fund, gym … membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies. Senior Desktop Analyst Key … Responsibilities: Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of proactive user focus through building authentic relationships at every More ❯